GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	3811 E Foothill Blvd, Pasadena, CA 91107, USA
Phone:	+1 626-921-2621
Site:	gowireless.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 14

Reviews 15

K H

Please note this is not a Verizon store, this is a Verizon Authorized Dealers- a third party vendor. They can charge you whatever they want, and Verizon cant help you because this is a third party. You will have to go back to the store and hope that you can get your money back.... I went to the store, set up a new line, got my new phone and walked out extremely happy with the service I received. But I soon found down I was misled by the store representative when I called the real Verizon customer service to ask about my bill. They will tell you that you have to pay this X amount because Verizon required you to pay it to set up/ upgrade your phone, but they lied. And they make you feel better because the phone comes with free accessories when they actually charged you for it. Make sure you call Verizon or go online to see how much is the tax for your new phone and that is the only amount you have to pay in store because Verizon will bill you later for your phone plan and the installed payment for your phone. Please note that the current sale tax in Pasadena is 9%, so do the math, if the retail full price for your phone is $600, the only amount you should pay in store is $54. Real Verizon store do not charge customer to set up a line or set up your new phone, but Go Wireless will tell you that Verizon charges you for it which is not true. Beware they will tell you the set up fee is $40 but I will give you discount only $20. You dont have to pay this fee at the store. A real $20 activation fee that is required by Verizon will appear on your first month bill. Lesson learned for me: Never go to Verizon Authorized Dealers, especially this one! Always deal directly with Verizon or their retail stores. Nothing ( accessories) comes for free with any phone and Go Wireless representative/salesman can be so nice but dont trust them, they want your money, and they make you feel good while smoothly taking your money away. And trust me trying to get your money back is not easy....

gail melom

Ken Chau, the manager of this store, is a paragon of patience. He helped my sister upgrade to an iPhone and spent nearly two hours with her, right through the lunch hour. First he helped her reset her Verizon password, then clearly explained the services available, then answered a myriad of questions from both of us. Then he installed an Otterbox Defender over her new iPhone since she is, like me, apt to drop her cell phone constantly. (Previously Ken had installed my Otterbox since I could not do it, even with the help of a YouTube video.) Yesterday I again visited the store and Brandon helped my husband reset his voicemail password, downloaded updates, and among other things, showed both of us a short cut to the Google search box. This store is an oasis.

Yvette Del Corazon

I went into Verizon Wireless with the intention of adding someone to my phone plan. I was pleasantly surprised by the excellent service I received. Phillip was very knowledgeable and helpful. He suggested some upgrades on my plan without feeling pressured. Also, he took the time to attempt information backups to iCloud. The internet speed was slow at Verizon wireless. He continued to work on the backup while we went to the gym. We were told to return in 90 minutes. Upon return, it showed 8 more hours to complete. Phillip suggested we complete the back up at home on my high speed internet. He took the time to write out instructions for me. Based on my superb experience. I would return to Verizon wireless and recommend it to others! Ask for Phillip!!

Cheryl Johnson

I am so happy everyone seems so happy about this store. I have had a nightmare experience since December with a phone I tried out for less than 24 hrs and returned the next morning. I wont bore you with the details, but will tell you I wouldnt recommend this place to anyone and frankly corporate needs to close it or reorganize. Even Verizon customer service is at their wits end trying to get their attention. Lesson learned... only do business with a Verizon Corporate premium retail store never again a franchise. I gave it one star because I couldnt post this without it :( If the manager, Nick can fix this then that star is for you, Nick.

Sal Diaz

I picked up a new phone yesterday, I gotta tell you one of the best customer service experience I have ever had in a very long time. Kendall was well knowledgeable about the product I originally wanted. He gave me another option ( a better option) and I can not be much more happier with my Droid Z Force. Kendall knew the ins and outs of the Z Force Droid, which sold me on getting it. If you looking for an Android phone, go see Kendall. Kendall should get a raise and or a promotion.

A Private User

At first, I had no idea that this store existed until I purchased my phone at the same premium retail store on Colorado and Sierra Madre. This location is closer to my house so its convenient that the store is managed by the same manager. I think that these stores are so much better than the corporate stores and they can get you better deals than online. :) I love their customer service.

bboop xyz

We went to this Verizon store in east Pasadena Sunday to get a new iPhone. Kendal was amazing, so very helpful. It was a seamless experience, easy from start to finish, and he was a patient teacher. My new iPhone 6s is beautiful, large enough to read Internet articles, light enough to carry easily. I highly recommend Verizon + Kendal.

Irene Truong

We originally purchased a phone from a Verizon kiosk at the mall and was given very poor service. Mike Aguirre restored our faith in Verizon. He knows his stuff, didnt sell us stuff we didnt want or need and in and out in a short time. You need a new phone, go see Mike.

Katherine Bruner

I just went in there to see about storage on my phone and Tawfig the kind employee was so sweet I am a little elderly lady and now nothing he set new phone up and made it simple I will go there for any needs or help I need. Thank you the voice talking is best

Christopher Dunlap

It was the best Verizon wireless Ive been too. From when I walked in Tawfiq the Assistant Mgr was super helpful and patience he even walked up to us at the door and greeted us thanks Tawfiq. I will definitely be back and tell everyone to go there.

Humberto Velez

I always have a GREAT experience when I come here. Mike A is my go to guy whenever I need anything for my Verizon account, ask for him!! Highly recomend this location if you are in the Pasadena area.

Richard Castreje

Was a great experience. Kendall was both knowledgeable and professional. Transitioning from my Note 7 to the Edge 7 was seamless. I highly recommend this location for all your wireless needs.

Debbie Richey

My experience with this Verizon store has been great. Thanks to Tawfiq Murad for saving me money on my monthly bill. I would never shop anywhere else

Mary Erdman

Great customer service from this location. I was able to get my phone port over. Since the last location failed to do so

John Zhou

The Asian lady attitude is very very bad and the service is very poor dont go to this store.