House of Thunder Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	16175 Condit Rd, Morgan Hill, CA 95037, USA
Phone:	+1 408-776-1900
Site:	houseofthunderhd.com
Rating:	4.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–5PM

Location

Photos 100

Reviews 7

Howard Temple

The condensed version: bought a used bike on 3/13/15. Registration expired in 4/2015 and I never received the notice for renewal because of a "discrepancy with the mileage". Stuck making payments on a motorcycle I cannot ride. I purchased a used 2014 Street Glide Special from this dealership. The registration was due to expire in April 2015 and I was told at the time I bought it that I would be responsible for paying the registration out of pocket and I was fine with that. April comes and goes without a notice from DMV to renew the registration. So I call the dealership and was told that they hired a new DMV person and to wait and I would get the notice. In May my mother had a medical issue and that lasted into late June. In late June Harley Davidson Credit Corp sends me a notice asking if the DMV had mistakenly sent me the title. I called them and told them I hadnt and I also hadnt received the registration renewal. The called me a week later stating that there was "a discrepancy with the mileage and DMV wont release the title". I went by the dealership again and told them I was worried about being pulled over for out of date registration and having the motorcycle impounded. The sales person tells me to hold on and returns with a paper dealership plate and tells me to put that over my California DMV issued license plate so I dont get pulled over. This takes me into about August when I went to DMV and asked about the registration. The DMV worker told me that according to their records the motorcycle is still registered to the dealership and to contact the Investigations department of DMV. I went back in to the dealership in early November and was told that they were working on it and would get back to me the following week. With still no word and a claim filed with DMV I went in again on December 5th and was told that I would be contacted. At this point I am stuck paying for a motorcycle I cannot legally ride for the past 9 months at $369.37 a month ($3,324.33 all together). At this point I am looking at getting a lawyer. If you want to take your chances feel free, but this is the nightmare I am stuck with and their hasnt been any sort of customer service to speak of.

Manuel Chavez

Took my motorcycle in for repairs June 4th hoping to get it back for the Hollister Independence Rally. Did not get it back until July 6th. Was told parts were back ordered. Then was called and told parts were being picked up at another dealer and should be ready before June 30th. (Date parts would had come in from back order). Needless to say motorcycle was not ready until July 6th. Compensator kit, 2 quarts oil, gaskets (service kit, primary cover, inner primary and inner bearing race) $537.64, 2 hours labor$246.00, tax $48.39, total $832.03. My motorcycle was put back together test driven and now being told its my transmission bearings causing noise. So now you start all over again. Tear down 2 hours labor and cost of bearings. Was never told they were sorry it took so long for the repairs and I was unable to ride to the rally as planned. Had I known it was going to take this long I would of never taken it in. But they already had me cause it was torn down first to troubleshoot it.

Thomas Sipran

My experience with House of Thunder was unusually good. I borrowed one of their beautiful rental bikes for at trip down Highway 1. They discounted my ride, gave me tons of advice and didnt try to sell me a single extra thing. I dealt primarily with the manager and he was easily one of the best customer service representatives I have ever met. He devoted at least an 45 minutes of time directly to me, no interruptions while we knocked out all paperwork and walk around of the bike. On my way back I ran a bit late in terms of time and he told me "Take your time! Enjoy it. Dont worry about what time you get back, just get back safely." House of Thunder Harley-Davidson made my book of memories for life as I rumbled down the coast on Highway 1 and even out to Yellowstone National Park. It was a dream that didnt break the bank and definitely reminded me what company in this area deserves mine and my friends business. Give them a shot and see what you think.

Diana McNally

House of Thunder HD is pretty amazing! From the cool mural and lighting on the domed ceiling to the awesome sales people, to all the great shirts (not to mention the bikes), this place rocks! Entering a store where "big, scary bikers" are known to frequent might freak people out. But, frankly, the era of "big, scary biker" is gone. (Except on TV.) As a woman, I was comfortable going here on my own to pick up some t-shirts and gifts for family. No hassle, no pressure. Just nice, friendly staff and patrons. If I knew how to ride or could afford a motorcycle, Id definitely buy one from these guys. But, for now, when Im in the San Jose/Morgan Hill area Ill keep going in to buy the latest House of Thunder shirts for friends and family! Vrrrooooom vrrrooooooooooooooooommmmm!! See you sooooon!

Erik Sanchez

A mechanic at the shop informed me that I needed tires asap and that it was unsafe to drive on. I thought it was odd since I just had them replaced not that long ago. I took his advice and ordered new tires. I later called my previous Harley shop back and discovered my tires should be just over half way spent, thousands of miles left. Also, my service writer never was able to get any of my work covered through ESP and suggested I call, even though I told them not to do the work before getting authorization, they did the work anyway. Long story short, I ended up eating the cost of the tire and labor and the cost of the car rental while the bike was being worked on. Im sure the shop had some decent people but now that they lost my trust I wont be back again. Lesson learned. - Erik

John Bowen

Went to buy a Harley at this store. The manager asked my wife & I if we had ever had credit problems. We told him I had cancer chemo & surgeries & had gotten behind but was recovering & catching up. He said we shouldnt waste his time. Said we could never qualify. Went to another Harley store. They checked our credit & said our credit was fine. We took a new Harley home. How much money is lost at businesses every year because of rude stuck up employees? Why do owners pay bad folks at their companies to look so satisfied as they push paying customers out the door feeling so abused that they will never return. How much does it lower their net each time they succeed in their efforts to lower their customers opinions of them? How much

Bill McNamara

From the first time I walked in I was greeted with a big smile and a handshake, no pressure to buy. Any questions I had were answered or they went and found someone who could answer my question. Now several months later nothing has changed. Any questions on how something works, someone will drop what they are doing and help me out. I have had contact with many of the people after the sale, in each and every department and all have been great. This place is all about taking care of their clients, before and after the sale. If they had a wet bar and food I would be hard pressed to leave.