Sears

Reviews 41

RE

Renata Abraham

The store charged my account 2 times and the manager was unable to help to resolve the issue. His answer was to go to the bank and dispute the second amount. Additionally, there was a problem with the delivery of the item. When you purchase a bulky item at the store you would think that you would be considered their customer. Unfortunately the store manager Daniel didnt want to help with the delivery issue or the double charge. I got a run around to call the bank for double charge and call the warehouse for delivery issues. Very poor customer service. I dont recommend this store!!

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JO

John David

From 7/3 to 7/9 I bought 2 a/c units (med. & small) and a small and regular vacuum. The med a/c was advertised to use 7.8 or 7.9 cooling amps. Found out later the amps was 12. This uses 150% the electricity! Called Erica (manager) Said she would research it as that was false advertisment. She never called back. The next day I called twice. Was told she was with a customer, then she wasnt even working that day??? Im trying to be loyal to sears, but am having a hard time with this one.

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A

A Private User

Went yesterday to buy a new mattress set. Tried to get someone to help us...after 15 minutes we walked out and went to Sit N Sleep and bought a set there. Several of their people walked by and we asked if there was anyone working this department, usual answer was maybe they were on break. And they wonder why their sales are down. We like the quality of their products (why they didnt get a 1 star rating), thats the only reason we go there. If we need service we go somewhere else.

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AN

Andrew Gileo

Only at Sears can I be literally the only customer shopping on the whole second floor, then have to wait 15 minutes in a huge line at the only cashier working in the whole store. Store seems dirty and run down, and the escalators are crazy slow. 2 stars instead of one because there happened to be a great selection of cheap clearance clothing, which is why I was willing to stay in line. Wouldnt be surprised if this is the next Sears to close.

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PA

Patty Glover

Sears has unreasonable, and unprofessional customer service. There is no respect for people who shop there. The managers could use seminars on customer service and reevaluate their return policy, which is ridiculous. WHAT HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT. AT LEAST GIVE US SOME RESPECT.

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MI

Michael Mascara

this store is so unorganized its not even funny you go and look for a pair of work shes its not worth it shoes are thrown everywhere took an hour and a half to find shoes and gotta wait 2 hours to checkout I just left its crazy no store should be like this Wal-Mart aint even this bad

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TE

teandre taylor

A basic Sears. Nothing special. Even though its three floors it still seems to be lacking the same quantity of merchandise other seemingly smaller Sears may have. Especially in the tool department.

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DA

David Morrow

30 minutes waiting to pay the cashier called for assistance and they never came worst customer service ever I wont be surprised if Sears goes out of business next

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GE

Geovany Torres

Very unpleasant service! Cashiers dont care about customer service, they take there sweet time to help customers out even when they have a very long line!

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BE

Benjamin Gomez

It takes for ever to check out..! They need to speed up the proses. Every time i go i wait in line for over 10 min even if im the only customer in line.

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OL

Oliva Burns

I always have a good time when I shop at Sears, I just wished they had more assistance when needed. I give it a rating of 8.5. Thanks.

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JO

Jonathan

Very SAFE store. Cashiers are friendly. Escalators work and so do elevators. DONT PLAY ON THE ESCALATORS. Very handsome AP team. ;)

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DA

Dafne Cb

Buenas ofertas, sólo que a veces no hay mucha variedad

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RO

Rock80schick

Everything is organized and the staff is friendly. They just need to redo that escalator. Its very old and always has problems.

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RE

Rena van den Hart

5 mins to find and select my purchase, 40 mins standing in line to pay for it! Seriously, get staffed, or shut the doors!

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PE

Peter Zhang

Great selection, checkout is extremely slow, one simple item took 10 minutes. Its 2017 now, wheres self checkout?

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BR

brian shipley

Everybody who works in the tool section has been very helpful and patient. Managers have always been very helpful.

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VA

Vanessa Vasquez

Bought Die Hard Tieres and came home with patriot tires bad service cant even give customer corect tires

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RO

roledog77

Bought some shorts and was given 10% discount ,plus points.so i got a good deal,cool!!!!!

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FE

Fernando Lopez

Great great great buy juat bought 6 pairs of dickie work pants for 88 bucks what a buy.

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FE

Fernando Torres

Muy buena su atención

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AL

Alexandria Mares

Loved the customer service and enjoyed the atmosphere and people and deals

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ST

Stephen F

The tools itself are great but the customer service needs work.

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FE

Fernando Zamora

Buenas ofertas

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RI

Rigoberto Panduro

Good place to get watch Batterys 3th floor near restroom

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KA

Katie Garcia

Sub par customer service. Didnt send me my correct order.

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RO

Ronald Ramirez

I never get any help at Sears. Poor service at Sears. :-(

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AB

Abikesh Kannan

Poor customer service waited for billing over 20 minutes

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AN

Andrick Duarte

Escalators really slow and noisy elevators creep me out

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SI

Silvia Vergara

Line to pay is too slow. .. the heat didnt help..

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AL

Alejandra Diaz

1 cashier for 20 people in lane to pay

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LU

Lupe Moreno

Very disorganized, slow cashiers ,

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PA

Pat Bozek

Found a bathing suit for 65% off.

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NI

NICHOLAS PICKLE

The tool department was a wreck

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PE

Peter Mendez

Customer service is substandard

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OM

Omar Gallardo

Any thing you need they got.

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AN

Andrew Lugo

Horrible, absolutely horrible

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IG

Ignacio Z

Clean, Craftsman tools

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DE

Demyan Medina

Customer service sucks

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LO

Lorenso Sabilio

Lieying prices

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SW

Swartz Robles

Great sales!

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