Big Toys Direct
| Category: | Toy Store |
| Address: | 800 Kiernan Ave B, Modesto, CA 95356, USA |
| Phone: | +1 888-505-5960 |
| Site: | bigtoysdirect.com |
| Rating: | 2.3 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Big Toys Direct in Modesto, California: A Comprehensive Review Analysis
Quality of Service
Customer Service Experience
The customer service experience at Big Toys Direct appears to be a mixed bag. Some customers have reported that the company is unresponsive to calls, emails, and texts, particularly when it comes to addressing issues with defective products. On the other hand, there are instances where customers have received prompt and helpful service, including step-by-step video instructions for product assembly.
Product Quality
The quality of the products has been a significant point of concern. Multiple reviews mention receiving defective products, including ride-on cars that malfunctioned from day one. In one extreme case, a customer reported that a purchased Jeep caught fire.
Availability
Product Availability
The store seems to offer a variety of ride-on cars, including luxury models like the s63 AMG. However, there are reports of missing parts upon delivery, such as batteries and windshields.
Replacement Parts
The availability of replacement parts is uncertain. While some customers received free replacement parts to fix issues, others have had difficulty getting the necessary parts or service.
Pricing
Cost of Products
The products are considered expensive by some customers, with ride-on cars costing over $800. Despite the high price point, the quality of the products has been questioned.
Products
Product Range
Big Toys Direct specializes in ride-on cars for children, including luxury models. The store offers 12v ride-on Jeeps, among other options.
Product Features
Features like radios and horns are included in some models, but customers have reported that these features often do not work.
Staff Interaction
Technical Support
Technical support is available, and in some cases, customers have received helpful guidance. However, the overall sentiment is that the support is inconsistent.
Responsiveness
The staff's responsiveness has been criticized, especially when it comes to addressing issues with defective products. Some customers have been waiting for months for resolutions.
Photos 10
Reviews 6
SU
Sunny Sky
“DEFECTIVE PRODUCTS” - I BOUGHT A RIDE ON CAR FOR OVER $800+ (HENES BROON) LEARN FROM MY MISTAKE, CANT SAY YOU HAVENT BEEN WARNED!!!!PLEASE DO NOT BUY A RIDE ON CAR FROM THIS COMPANY OR BIG TOYS DIRECT SAME COMPANY....THEIR PRODUCTS ARE DEFECTIVE AND ONCE YOU HAVE PAID FOR IT, THEY WILL BEGIN TO IGNORE YOUR CALLS, EMAIL & TEXT. THEY WILL GIVE YOU THE RUNAROUND ONCE YOU DO GET A HOLD OF THEM....I WISH I HAD DONE MY RESEARCH PRIOR TO PURCHASING FROM THIS COMPANY.... IVE BOUGHT ONE OF THIER MORE EXPENSIVE CARS OVER $800 BUCKS AND THEY WERENT WILLING TO FIX OR REPLACE AS PROMISED OR REFUND MY MONEY..THEY WERE AWARE THATS THE CAR DOESNT WORK PROPERLY FROM DAY 1...YOU WILL REGRET BUYING FROM THEM I CAN ALMOST GUARANTEE THAT. Tip for consumers: PLEASE SAVE YOUR MONEY OR BUY IT SOMEWHERE ELSE PLEASE Service: Sucks, stop responding after I requested a refund after waiting 7months for them to fix car Returns: Refuses to pay for return label as promised Quality: Sucks, product defective from day 1 (store was inform adapt...almost 9 months now...still stuck with $875 car)
SO
Sophia Duffie
I purchased the 12v ride on Jeep for my daughter! When I received it the instruction manual was very hard to understand because it came from China. The English was very poor! I called and spoke with a lovely technician and he promptly emailed me a step by step video on how to put it together! It was super simple to follow! Once I had it together the radio and horn were not working. I called back again, spoke with the same man, he did some troubleshooting but we couldnt figure out the problem. He explained that because this had never happened before he was going to do some research and he would call me back later in the evening! He definitely returned my call and explained that they think it was a certain part. They are sending out the part free of charge and he also threw in a few extra (really good) items for the inconvenience! Im hoping this does the trick! If it doesnt, I am confident that they will do whatever it takes to make it right!
DO
donald huffenus
STAY AWAY. I PURCHASED A DEFECTIVE JEEP THAT CAUGHT ON FIRE WITH MY 16 MONTH OLD SON STRAPED IN TO THE SEAT 4 HOUSES DOWN. AND THE COMPANY WOULDNT SEND ME A NEW ONE OR COMPENSATE IN ANYWAY. I bought the jeep. The vehicle was defective and I requested an exchange immediately because it came with no battery or windshield. Then the steering broke, then the remote broke, then the radio broke, then it stopped making any start up noises. Ive had it for a month and a half trying to get it to work. My son had not used it 1 time. And now he is petrified and wont go near anything with wheels. Going to need to talk to a lawyer for this one.
WA
Warkissie Holmes
My 1yr old love his car the only problem I had was the A/C DC Adaptor went bad to charge the car but once you contact them they would replace it
AU
augusto estrada
I LIKE THE SERVICE I RECEIVED VERY FAST .
JA
Jaymes Plomondon
My son loves his s63 amg ride on
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