Toys"R"Us
| Related: | big toys direct |
| Related: | bigtoysdirect |
| Related: | big toys direct reviews |
| Related: | disney store fresno |
| Category: | Toy Store |
| Address: | 3520 W Shaw Ave, Fresno, CA 93711, USA |
| Phone: | +1 559-275-6123 |
| Site: | stores.toysrus.com |
| Rating: | 3.9 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 60
KA
Kaylene Clark
Worst Toys R Us ever. Started waiting in line for the Nintendo NES classic at 12:30 am. I was 10th in line. A night stocker came out and we asked him how many nintendos there were, because we didnt want to spend all night there for nothing. He said "7 are out but they locked up 23 in the managers case, so there will be 30." Fast forward to 6am when the manager, Joe comes out to hand out the tickets. This fool says theres only 7! Oh really? Only 7? When a good 15 of us froze our butts off ALL NIGHT for literally no reason. Not to mention this fool had EMPLOYEES waiting and roaming around in the morning all sketchy. Hmm... something isnt right. Cant believe the selfishness behind their management team. Sell a few and keep the rest for the employees. It does not make sense how other stores are posting double-digit amounts of their NES inventory and this one only ended up with 7! I will NEVER EVER SHOP AT A TOYS R US AGAIN.
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Angela Salmeron
Bathroom was filthy. I went for Geoffreys birthday club party and they workers in the back said all I needed was my rewards card to get a stuff animal and book for free for my daughters recent birthday. When I went into line the lady Salina said that wasnt true and went to ask her manager if there was something else they could do. The manager Priscilla said she didnt care theres nothing she can do about it. I had an email that had the free coupon and Salina didnt want to wait didnt even say anything just put the stuff behind her and started scanning the next persons items. Very rude people. Not one person said sorry. Horrible experience I dont think Ill be going back there again.
JA
Jackie Mojarro
Today I just came in for 1 thing . Little Tike bounce ball and experience outstanding customer service. Harold was the name of the employee. Harold went above and beyond and offer to inflate the ball since it did not come with a air kit . My little girl has been asking for this ball for weeks thanks to Harold my daughter does not have to wait much longer . Harold is a great example of how customer service should be offered. Myself being in the retail industry for over 26yrs can really appreciate employees like Harold ..... "KUDOS" to Harold .
JO
Johncarlos Vasquez
Wonderful place to come a shop for any kid its a complete playground for them. Main place I came for to shop for Christmas for my nieces and nephews.And i can say they loved everything I got them thanks to Toyrus having pretty much all the new disney movie character toys. Employees are great and and really positive but who couldnt being around toys all day!
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Vanessa A
Im a little mixed on Toys r us. I love the big selection of different toys, but as far as plush toys, theyre usually dirty. Its like kids were playing with them in the store, got dirt and boogers on them, then put them back. I think the toys need to be packaged or maybe when theyre dirty, put them in a clearance bin...?
AL
Alyssa Rowe
Way before and even way after the holidays, this store is ALWAYS a mess. None of the pricing is ever accurate. Shopping carts by the dozen rolling around the parking lot hitting cars. Girl in electronics was incredibly nice and may be the only reason we actually made a purchase at this store. Manager was smug and rude.
PA
Patty Higareda
Great selection of toys for all ages, they also have baby apparel, essentials and accessories for infants as well as strollers and high chairs. I do wish customer service was better I walked the whole store without being asked if we needed help even though the associates walked in front of me several times.
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Jee R
They do have a great selection of toys in general but are severely lacking in some departments. For Doctor Who, we only found one toy. The show is hugely popular, I expected so much more. If you want Legos, theres a huge selection, however.
JO
John Doe
Worse than Wal Mart! Dirty store, disorganized, employees who dont care. Just bought a play house that was returned and missing prices. Now they want to argue with me instead of exchanging it. I will now avoid this place like the plague!
AL
Alma Barocio
Store needs a little TLC and maybe a bit of reorganizing. Good selection of toys, electronics section needs some updating and I couldnt find what I was looking for. Other than that staff service was great
A
A Private User
My exsperiment at This store was good it has a great selection of all kinds of toys for all ages, its also neat n clean, an there customer service is excelent (:
CH
Christine Guida
This toys R us does not carry everything in the ad. When I asked about it I was told they might get it the next week. I reminded her the ad would be over.
TI
Timothy Gallemore
Little things leave a lasting memory. They had no bags, they said they were ordered but did not arrive, this makes me question the quality of service.
JA
Jada Shorte
love the store its a little over price but its worth you can get anthing there but dont get somthing after chrismas there will be nothing i promise
JO
Johntei Burton
Always Satisfied with them. Was my fave store as a kid and now my kids love this place just as much as I did. Absolutely love their layaway too.
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Skynet Made
Good clean store, but I prefer the Clovis store better. Has a better layout and seems like its more stocked then the Fresno location.
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Randonjosie Slaven
They never answer the phone and when they do they hang up when I would be transferred to electronics. This has happened multiple times
A
A Private User
It only a 1 because I had to give it that. Your better off to drive 12 miles to the Clovis one.
CH
Chelsie Fernandez
bought video games for when i was not hitting them paperback used books
DA
Daniel Castillo
My Granddaughters love toys r us lol...very friendly employees
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stnr frk
Only thing I hated was that I didnt bring enough money lol.
JO
Jon Steinmetz
Great toy selection and helpful employees at this location.
JO
Jon Steinmetz
Staff is very friendly, but the lines moved a little slow.
GO
googie 37
I was waiting for them to answer the phone for 10 minutes
KA
Kasia Steelman
Not a bad store, but lots of things were out of stock.
TI
Tina Winebrenner
Always have in stock what I want and love price match
A
A Private User
This store is open and has great customer service
AS
Ash Benson
Not fully stocked, couldnt find any floor staff.
JO
Jose Luis Leon Jr
Great selection, good sales and they pricematch!
A
A Private User
Decent selection of toys, poor customer service!
MA
Mai Lee
Love love this place the employee are so nice.
TH
Thursday August
Nice Prices.peppa pig toys for the grandkids
AN
Ani gurl
My kids love it here. The staffs are nice.
ZE
Zenaida Meza
Me and my daughter will give a five stars.
JA
jacob silacci
Clean store with a great selection of toys
PE
Perla Loera
The best place to get presents for kids
AA
aaron mcneese
typical toys r us with friendly service
CA
Carrie Correa
The staff is so nice and helpful here.
AR
Arman Tovmasyan
Great employees and customer service
ME
Melissa Lou Herndon
Needs more cashiers and/or floor help
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Rey Mendoza
Dirty store No toilet paper No help
MA
Manuel Bracker
Just what I needed... another toy
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Veronica Jimenez
Didnt find what I was looking for
AN
Andrea Grote
Needs more, but still good place
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GrilledCheese AndFries
It had what I was looking for.
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Jerry Rodriguez
what can i say..lots of toys
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Janean Retz
The employees are friendly!
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Ruben Ramirez
They keep a variety of toys
AN
Anthony gonzales
Lots of toys to choose from
RO
Rosanna Morales
Find lots of hot toys
WA
Walter Fussner
Lots of toys ok staff
DE
Denise Alvaro
I want crayon maker
AM
Amneet Sidhu
Friendly employees
JA
Javier puentes
Disorganized.
WO
WOLF BOSS
Has good toys
AM
Amanda Iniquez
To many people
DU
Dustin Verzosa
POWER RANGERS
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isabel perez
Friendlyness
JA
Jaydutt Pathak
great place
MA
Matthew Bangtson
Toys!
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