Toys"R"Us

Reviews 60

KA

Kaylene Clark

Worst Toys R Us ever. Started waiting in line for the Nintendo NES classic at 12:30 am. I was 10th in line. A night stocker came out and we asked him how many nintendos there were, because we didnt want to spend all night there for nothing. He said "7 are out but they locked up 23 in the managers case, so there will be 30." Fast forward to 6am when the manager, Joe comes out to hand out the tickets. This fool says theres only 7! Oh really? Only 7? When a good 15 of us froze our butts off ALL NIGHT for literally no reason. Not to mention this fool had EMPLOYEES waiting and roaming around in the morning all sketchy. Hmm... something isnt right. Cant believe the selfishness behind their management team. Sell a few and keep the rest for the employees. It does not make sense how other stores are posting double-digit amounts of their NES inventory and this one only ended up with 7! I will NEVER EVER SHOP AT A TOYS R US AGAIN.

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Angela Salmeron

Bathroom was filthy. I went for Geoffreys birthday club party and they workers in the back said all I needed was my rewards card to get a stuff animal and book for free for my daughters recent birthday. When I went into line the lady Salina said that wasnt true and went to ask her manager if there was something else they could do. The manager Priscilla said she didnt care theres nothing she can do about it. I had an email that had the free coupon and Salina didnt want to wait didnt even say anything just put the stuff behind her and started scanning the next persons items. Very rude people. Not one person said sorry. Horrible experience I dont think Ill be going back there again.

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Jackie Mojarro

Today I just came in for 1 thing . Little Tike bounce ball and experience outstanding customer service. Harold was the name of the employee. Harold went above and beyond and offer to inflate the ball since it did not come with a air kit . My little girl has been asking for this ball for weeks thanks to Harold my daughter does not have to wait much longer . Harold is a great example of how customer service should be offered. Myself being in the retail industry for over 26yrs can really appreciate employees like Harold ..... "KUDOS" to Harold .

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Johncarlos Vasquez

Wonderful place to come a shop for any kid its a complete playground for them. Main place I came for to shop for Christmas for my nieces and nephews.And i can say they loved everything I got them thanks to Toyrus having pretty much all the new disney movie character toys. Employees are great and and really positive but who couldnt being around toys all day!

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Vanessa A

Im a little mixed on Toys r us. I love the big selection of different toys, but as far as plush toys, theyre usually dirty. Its like kids were playing with them in the store, got dirt and boogers on them, then put them back. I think the toys need to be packaged or maybe when theyre dirty, put them in a clearance bin...?

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Alyssa Rowe

Way before and even way after the holidays, this store is ALWAYS a mess. None of the pricing is ever accurate. Shopping carts by the dozen rolling around the parking lot hitting cars. Girl in electronics was incredibly nice and may be the only reason we actually made a purchase at this store. Manager was smug and rude.

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Patty Higareda

Great selection of toys for all ages, they also have baby apparel, essentials and accessories for infants as well as strollers and high chairs. I do wish customer service was better I walked the whole store without being asked if we needed help even though the associates walked in front of me several times.

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Jee R

They do have a great selection of toys in general but are severely lacking in some departments. For Doctor Who, we only found one toy. The show is hugely popular, I expected so much more. If you want Legos, theres a huge selection, however.

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John Doe

Worse than Wal Mart! Dirty store, disorganized, employees who dont care. Just bought a play house that was returned and missing prices. Now they want to argue with me instead of exchanging it. I will now avoid this place like the plague!

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Alma Barocio

Store needs a little TLC and maybe a bit of reorganizing. Good selection of toys, electronics section needs some updating and I couldnt find what I was looking for. Other than that staff service was great

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A Private User

My exsperiment at This store was good it has a great selection of all kinds of toys for all ages, its also neat n clean, an there customer service is excelent (:

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Christine Guida

This toys R us does not carry everything in the ad. When I asked about it I was told they might get it the next week. I reminded her the ad would be over.

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Timothy Gallemore

Little things leave a lasting memory. They had no bags, they said they were ordered but did not arrive, this makes me question the quality of service.

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Jada Shorte

love the store its a little over price but its worth you can get anthing there but dont get somthing after chrismas there will be nothing i promise

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Johntei Burton

Always Satisfied with them. Was my fave store as a kid and now my kids love this place just as much as I did. Absolutely love their layaway too.

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SK

Skynet Made

Good clean store, but I prefer the Clovis store better. Has a better layout and seems like its more stocked then the Fresno location.

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Randonjosie Slaven

They never answer the phone and when they do they hang up when I would be transferred to electronics. This has happened multiple times

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A Private User

It only a 1 because I had to give it that. Your better off to drive 12 miles to the Clovis one.

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Chelsie Fernandez

bought video games for when i was not hitting them paperback used books

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Daniel Castillo

My Granddaughters love toys r us lol...very friendly employees

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stnr frk

Only thing I hated was that I didnt bring enough money lol.

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Jon Steinmetz

Great toy selection and helpful employees at this location.

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Jon Steinmetz

Staff is very friendly, but the lines moved a little slow.

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GO

googie 37

I was waiting for them to answer the phone for 10 minutes

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KA

Kasia Steelman

Not a bad store, but lots of things were out of stock.

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Tina Winebrenner

Always have in stock what I want and love price match

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A Private User

This store is open and has great customer service

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Ash Benson

Not fully stocked, couldnt find any floor staff.

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Jose Luis Leon Jr

Great selection, good sales and they pricematch!

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A Private User

Decent selection of toys, poor customer service!

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MA

Mai Lee

Love love this place the employee are so nice.

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TH

Thursday August

Nice Prices.peppa pig toys for the grandkids

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AN

Ani gurl

My kids love it here. The staffs are nice.

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Zenaida Meza

Me and my daughter will give a five stars.

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JA

jacob silacci

Clean store with a great selection of toys

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PE

Perla Loera

The best place to get presents for kids

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AA

aaron mcneese

typical toys r us with friendly service

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CA

Carrie Correa

The staff is so nice and helpful here.

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AR

Arman Tovmasyan

Great employees and customer service

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ME

Melissa Lou Herndon

Needs more cashiers and/or floor help

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Rey Mendoza

Dirty store No toilet paper No help

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Manuel Bracker

Just what I needed... another toy

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Veronica Jimenez

Didnt find what I was looking for

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Andrea Grote

Needs more, but still good place

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GrilledCheese AndFries

It had what I was looking for.

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Jerry Rodriguez

what can i say..lots of toys

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Janean Retz

The employees are friendly!

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RU

Ruben Ramirez

They keep a variety of toys

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Anthony gonzales

Lots of toys to choose from

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Rosanna Morales

Find lots of hot toys

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Walter Fussner

Lots of toys ok staff

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Denise Alvaro

I want crayon maker

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AM

Amneet Sidhu

Friendly employees

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Javier puentes

Disorganized.

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WOLF BOSS

Has good toys

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Amanda Iniquez

To many people

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DU

Dustin Verzosa

POWER RANGERS

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isabel perez

Friendlyness

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Jaydutt Pathak

great place

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Matthew Bangtson

Toys!

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