Toys"R"Us

Category:	Toy Store
Address:	5000 Smithridge Dr, Reno, NV 89502, USA
Phone:	+1 775-827-8697
Site:	stores.toysrus.com
Rating:	3.7
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 74

Reviews 32

A Private User

I dont know if Marlene had just spoken to someone in a red shirt but my experience with their employees has always been great. Just this last time a young guy helped me find a Monster High doll for my sister but they were unfortunately sold out, he did proceed to inform me that the doll I was looking for was extremely popular and is sold almost the hour it comes in stock. However he was so dedicated to helping me out he ordered it for me from their site AND waived the shipping. It came in about three days later. Best. Service. Ever. Next time youre at walmart sit and wait in a section and see how long it takes an employee to ask if you need help.

Mark Pitchford

Workers are nice managers are completely rude. Asked if they had a toy in stock and the worker went to look for it and asked for management help. Management scolded worker for not being able to do it herself and scolded me for asking like I was wasting her time... Seems like theres a reason their sales are declining. Why would anyone want to go into a store where the employees are completely rude and refuse to help?

Jonathan

Renos only toys r us and has been here for many many years. Even though its an older location they still manage to update the inside for the most part. I have never had any problems finding help while shopping here. Good selection as expected.

A Private User

They NEVER have anything that you are looking for! I mean for being the only store in the Reno- Sparks area, you would think they would stay on top of things! Horrible customer service as well! Worst toys r us I have ever been too!

Michael Reading

I love this Toysrus. It has a great selection of toys, bikes and video games for kids. We bought 2 kids bikes from there and the man who helped even blew up the tires and adjusted the seats for us! Good service!

EnriqueTheGamingNinja

I shop here all the time and its always hard to find what am looking for but the staff is really friendly and always help me find the things i look for but whenever i call they take minutes to answer

Ser Pan

very disappointed. the company of this size could do better on updating store hours online. store closes an hour earlier than posted. it ruins all plans, especially with very busy schedule.

Fielding Cathcart

Im a toys r us kid. basicly a one stop shop for lots of toys for kids. Prices are slightly higher, but the stock is good, and easy to get in and out unless you bring your kids with you.

Amanda Krider

LOVE THE MANAGEMENT LOVE THE STAFF ALWAYS ENJOY COMING IN. TODAY THEY WERE SO SWEET ILL BE DOING A LOT OF SHOPPING HERE RATHER THAN GOING TO WALMART FOR TOYS OR BABY STUFF ANY DAY !!

Grant Covington

Ive been finding myself going here more and more lately. If your going to make multiple purchases make sure to sign up for their loyalty program.

Jonathan Vine

Faren and Will were very helpful in sorting out my return. Will went over and above what I have witnessed from the average retail worker.

james biesecker

SLOW SERVICE, seemingly poor communication amongst staff when trying to provide simple customer service. Will not shop there again.

Arun Kanti Chakraborty

They need more staff to guide people, provide suggestions and find things around. Good experience overall.

Alissa Wilburn

The employees are nice and willing to help me find toys im looking for. Also a very clean store.

Jason

The store felt dirty and is in of an update. Also, there selection of some items were lacking.