REI

REI, 145 General Stilwell Dr, Marina, CA 93933, USA,

Category:	Camping Store
Address:	145 General Stilwell Dr, Marina, CA 93933, USA
Phone:	+1 831-883-8048
Site:	rei.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 82

Reviews 22

Marlene Corpus

I purchased a pair of Keen Voyager womans hiking boots for $125.00 3 months ago. I knew the sales lady didnt know size I needed when she had me purchase a 7.5 after going through her tests (walking and jumping on the little bridge display), but I went with what she said anyhow. The boots were the size I ware in most all other shoes, but they we tight around my upper back ankle and toes. She said I didnt want much room in the boot because it could cause my toes to hurt. Thats nonsense I said! With hiking socks on, I need to go up a 1/2 to a full size, but she said not to. The boots hurt me from day 1! I wore them for 3 months and broke them in... but then one day, the back of the left boot began to cut into my ankle 4 miles into a hike. I was miserable! I had another 4 miles to get back to my car and nothing I could do but keep going. By the time I got to my car, my ankle was terribly blistered and bleeding. It was a mess and very painful! My husband took the boots in the next morning and asked for a replacement. The cashier asked him for the receipt, but I paid cash that day and lost my receipt. He was told there was nothing they could do about it. He explained the whole story about the day we bought them and was still told he had to have a receipt. My husband asked if they could at least help with meeting us halfway on another boot, explained what I endured on the hiking trip; but the cashier would not budge. Long story short... Im left without a hiking boot after being convinced to purchase a boot I knew was the wrong size because I listened to what I thought was the professional in the store that day. I dont think I will ever shop at REI again, or at least not the store in Marina, CA. Trust in your own opinion when you shop there... the sales people dont have a clue when it comes to the proper sizing of a hiking boot.

Lydia Martinez

I would not recommend this place, I was looking around passed by the strollers and an employee there was extremely rude he told me I could try to take the stroller for a ride around the store with bean bags to see if they are safe. At first, I didnt quite understand what he was telling me because no store has ever been so rude to me as a customer before. Until my boyfriend told me hes being rude to me, so I said excuse me? And then boyfriend told him, "What do you mean by that?" and the employee there said, "Yeah, you can do that."So then we asked him, "So you want us to take a stroller and try it around the store with some bean bags? Why would we do that?" So then the employee there got nervous and said, "Yeah, you havent heard about that? Babies have fallen off the strollers, so I recommend to put some of our bean bags and try the strollers around the store." So, then we thought this guy was rude and crazy, and we said "okay, yea thanks" and left this store!

Elisa Fireman

I went to the store to look for new hiking gear, boots, pants, shirts, everything. I noticed some exercise bras in my size (not an easy thing to find.) I tried them on and they fit beautifully. I looked for other colors to purchase but could only find black. The salesman rang the product and then informed me they were not on sale. I explained that I had found them on the clearance rack, along with other sizes and colors. He went back to check, returned and informed me they were misplaced. I asked him if he was going to honor the discount; he replied no. I left without purchasing anything. Very disappointing customer service policy.

A Private User

I guess because this store is new, who ever it is that does the ordering is horrible at it. Nothing that any normal person can wear or use is in stock. Mens Shoes, Keens -> no 10 thru 14, womens shoes -> no 7 thru 10. Huh? No Medium Womens Shirts- Geez. I usually go to the store because I like to look and feel stuff before I buy it. If this REI fails, it is REIs Fault for not hiring proper procurement staff.

Joshua Williams

REI isnt exactly the cheapest store around, but then again, most outdoorsy sports or activities arent exactly the cheapest things to get into. While sometimes their prices arent the best, they have an excellent customer satisfaction policy that generally will make up for it. Plus, youre not likely to find some of this stuff anywhere else for any cheaper, lots of the prices are manufacturer set.

Stacy D

The staff here are always so helpful, even though Im usually just looking :) The prices arent always awesome but the quality of the product is very high. Staff are knowledgeable about products which is super nice. Want to try out that sleeping bag? Theyve got a place for you to so that... and it doesnt involve getting down on the floor.

Tom Ginsburg

Been a member since 1978, back before they got the Ripoff Equipment Incorporated moniker. While they may have the gear that serious outdoor enthusiasts need, I still find them way over-priced for the most part. Will only purchase when they have a big sale going.

Ken LandDude Collins

I couldnt ask for a nicer customer experience at a retail store. The membership is completely worth it because theres no sales pressure and all the merchandise is high quality. And NO — I do not work there.

Jason Sikora

REI has a very wide selection of just about anything "out doors" related. The only down side is pricing. That said, all of the products here are high end. You wont find any junk in this store.

Ted Buckley

Coop offering great outdoor clothing and supplies. Member bonus accrues with each purchase. Total satisfaction or no questions asked returns for full refund. Excellent quality items

Juan Perez Alvarez

The co-op of REI as well as the organization, the brands they carry are reflected by the employees. The store is very well organized, spacious and clean.

Arturo-Suzanne RuvalcabaRosen

Some of the worst customer service I have experienced in REI. Ive been a member since early 90s and this is the worst store when you need help.

joe joe

Well, I can see why theyre closing some store...they charge outrageous prices for their clothes which are pretty much all made in China.

Oscar Catiggay

Nice clean store. Workers are friendly and pretty knowledgeable. Prices are a bit high for my tastes, but I still like the store.

Karen W.

I was returning a couple of items that I had purchased online and it was quick and easy. The staff there is always very friendly

Tony Dagey

Great place for all your outdoor gear. The customer service is top notch. A bit in the pricey side. But overall great place.

A Private User

Great location, great selection and staff was super friendly. I didnt have any problem finding the sizes I was looking for.