Category: | Car Dealer |
Address: | 1047 W Yosemite Ave, Manteca, CA 95337, USA |
Phone: | +1 209-665-4962 |
Site: | trucksmaxus.com |
Rating: | 2 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM |
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Ken Kanzaki
When my wife and I first purchased our truck from Trucks Max USA last week, I had no problem giving them 5 stars for their customer service and their willingness to bend over backwards to provide us the truck we wanted and at the price we wanted to pay. They didn’t exactly meet our price, but we still got a hell of a deal. Jay assured us that their mechanics have gone over the truck and it’s in very good working order. We were extremely excited and felt good about our purchase. The next couple days I heard a “clunk” sound whenever I would accelerate from a dead stop and during sudden stops. It got to be annoying to me so I made an appointment with my mechanic. It was raining the day of my appointment and my truck happen to fishtail when I accelerated from a dead stop. So now I’m thinking it needs new tires. So after my mechanic looked it over, he said the clunking sound is coming from the front suspension. Not only that, he found an oil leak from the transmission and he confirmed that I needed a new set of tires. This is only partial reason why I’m giving them a low rating. My mechanic also noticed that we had no spare tire. I called Jay at Trucks Max USA and he was apologetic and explained they remove the spares to avoid them from getting stolen. He said he would make arrangements to have it delivered to me and that he would call me back later that day to confirm. At this point, I’d give them a 4 star rating, only because we ended up with a truck with $2k worth of problems. Because Jay was so understanding, I’d still give their customer service 5 stars. What happens next is where their star rating drops to a 1 (less if that was possible). I have called Jay many times about this spare tire and each time I would get a response that he would call me back in 20 minutes. I never get a call back. It got to a point where they put me on hold for 25 minutes and then hung up. Then they started avoiding my calls. Then I had to call from a different area code in order for them to answer. I asked for Jay and the man on the phone asked me who I was. I gave him a name (not mine). He asked what was this regarding and I said about a car. Then I asked him if I was speaking to Jay. He said yes. Not once during this call he led me to believe that he was Jay. Seriously, is this how one runs a business? I asked him why he was avoiding my calls and he simply said they’ve been busy. So he tells me that he doesn’t have anyone driving to my area anytime soon. So if I want my spare tire, I would have to drive 1.5 hours to get it or someone can meet me half way. Wait a minute! Since it was their fault for not putting the spare tire back on the truck which we paid for, shouldn’t they make arrangements to have it delivered to me? Funny, when we were first interested in buying, he (Jay) treated us like VIP’s. He took all our calls and even called me. Now that we signed all the paperwork and paid for our truck IN CASH, we are once again, peasants.
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Sean Koehler
We recently bought a 2004 Ford Explorer from Trucksmax. The only complaint I have is that the salesman had a little bit of an attitude at times. The explorer did not have a warranty, and we were told that if there were any problems with it within 30 days we could bring it in to be repaired. (excluding major repairs, due to the year of the vehicle and the amount of miles) About 4 days after we bought it the check engine light came on. The diagnostic said that the coolant level was too low, which means that it needed the thermostat replaced. I also found the lever on the blend door actuator near the floor board. It had broken off. They are notorious for breaking. I called Trucksmax and told them the problems. They said to bring it in and they would put it in the shop to be repaired. When I was able to get another vehicle to drive I dropped it off to be repaired. It took a little longer to get repaired than expected, but the fact that they stood by their word and repaired it is what is of most importance to me. I have the explorer back now, and everything is working great. I am giving Trucksmax a 4 star rating because they honored their promise to fix any minor problems on the vehicle within 30 days. My only advice to them would be to cheer up and smile :)
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MuLiShA80
I purchases a mustang a couple years ago, the stickers said "07 in window. Price was on sale for 10k. When i was doing contract they tried to charge me 1k more than the advertised price, they also tried to charge me another 1k in random misc fees. Thank goodness i noticed the price hike and had them take it off the contract, but the other 1k misc fees they said were for tags, dmv, etc...however, when i looked over the contract there was already boxes with money allocated specifically for those purposes. Luckily the credit union that financed me was not happy about that, they removed the "misc" 1k fee off the contract prior to all the paperwork being processed at their bank and actually called the dealership in front of me to let them know that was unacceptable and they will not do further business if they continue unethical practices like that. Little did i know, when i went to pay my monthly payment and received all paperwork from DMV, my car was actually an "05!!!!!! Shady as mo foes!!!
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Pancho Lopez
Truck Max y todos su vendedores son una bola de rateros. Especialmente un tal Gabriel. El me robo mi entre. Le di $5,000 y cuando me lluego el bil del banco solo aparecia $500 de entre. Tambien el carro que me vendieron tenia muchas fallas. No vayan a este lugar! Ojala pague todas las que le hace a la pobre jente.
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Chad Wimmer
These guys will promise you one thing and then ignore you. I have a truck with no spare tire also. I have a drivers seat that only goes forward, not back. Which was verbally promised with handshake by Jay, to be fixed. Many missed appts by Mechanic and Jay and augustine no longer answering my messages. I also have a transmission that HARD shifts 1st to 2nd gear. Jay promised to get that fixed if the transmission service he was going to do didnt fix it. Well I have plenty to do on my own along with the larger payment than I was stuck with when he couldnt honor the first sales contract. Stay far away from this place.
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Brooke Quintana
Needed a bigger car for my family, walked in talked to Jay about a year ago and got approved for our surburban with no problems even with bad credit. Car still runs great. Will definitely go again when i decide to get another car.
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Carlos Dezzy
Dont go to this dealer you will get riped off i bought a car and when the engine blew out he claimes " i dont sell crap" what a douch bag
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Jose Vega
Corrupted. Making illegal sales and cars break down. Not sure how KAT Country sponsors them.