Saddleback Appliances

Category:	Appliance Store
Address:	23201 Del Lago Dr, Laguna Hills, CA 92653, USA
Phone:	+1 949-830-6910
Site:	saddlebackappliances.com
Rating:	2.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 13

Reviews 9

Kevin Jamison

Saddleback Appliances and its owner, Greg, are not concerned about customer satisfaction in the least. Having done around $25k in business with this company in 2015 - I decided to make a personal purchase for a property flip and purchased an open box hood - which I was told was new and at the time of purchase was further told all parts had been double-checked. I explained at the beginning that I could not bring it back to return and needed it complete due to timing of property flip. Having found many items missing upon arrival at home, I advised of the issue (and while the hollow welcome to bring the product back was made), they pursued having the manufacture send out the parts (which arrived 3-weeks later - to an address in a different city). After spending $400-$600 for my contractors fabrication of parts to hang the hood correctly, Saddleback was unwilling to make things right. They insist that the $75 discount on the open box item (vs. new item elsewhere) was sufficient and neither do they care about losing a client that could bring them significant work. Find anywhere/anyone to purchase appliances from other than Saddleback. Greg only cares about his bottom line and not about you. However, when you do as much business as Saddleback - why care about the small customers when its the contractors buttering your bread, right? Buyer beware!

Kara Hadley

I wouldnt buy from this company if my life depended on it!! I had an appliance serviced by them through my warranty of an appliance I bought else where. I couldnt believe their manager who got on the phone. Instead of showing any understanding of the bewilderment of finding out how I would have to pay them for the service call, she just stated, "See you in court!" Sounds like a sue happy company that clearly has terrible customer service!! Stay away!!!!

Bram Klein

Brigette, the "Queen of Appliances" and the salesteam at Saddleback Appliances were wonderful to work with. They worked together to ensure that our kitchen turned out EXACTLY as we wanted. Thank you for all of your hard work and efforts! I look forward to referring you any and all of my real estate clients in the future. - Bram Klein with Keller Williams Realty, Laguna Niguel, CA

Patrick Hart

All I wanted was my ice maker fixed that is under warrantee. Instead I have an upset wife who was told by customer service to find another service company after we had the nerve to complain that its taken multiple visits with the wrong parts and months of waiting.

ronald

do not do business with these guys they are classic bait and switch gave price over phone & the person that came out [of course he could not speak english] up the price told him to leave, tried to charge me $60 service threw him out of my house.

Summer Vicknair

We had an excellent experience with Saddleback Appliances, especially Scott. He has gone above and beyond to find us the products we need. He spent a lot of time describing the small differences between brands and appliances.

Annmarie Koppang

I have had nothing but a great experience thus far with Saddleback Appliances and I am going to be ordering more appliance from them shortly. They are honest people and they do their best to satisfy their customer!

Douglas Graham

We purchased our GE Cafe Range/Oven and Microwave from Saddleback because the sales lady was knowledgeable and the price was right. I recommend them highly based upon our experience.

Vic Ottt

One of their drivers nearly hit my car. Watch Out for these guys.