Zales - The Diamond Store

Category:	Jewelry Store
Address:	535 E Shaw Ave, Fresno, CA 93710, USA
Phone:	+1 559-244-0368
Site:	zales.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 14

Reviews 8

3 Little Girls & A Mom

Today, My fiancé and our two children decided to finally pay cash for a $3000.00 ring we have been wanting for two months now from this store. We ringed shopped everywhere and we knew in the end Zales had what we wanted. Unfortunately, the DAY we finally get to make this purchase, we arent even given a welcome greeting. One woman is sitting down and two girls just stand there. I start searching for my ring. The one woman decides to ask if Im looking for something in particular. I explain and she says she THINKS they might be out of all pear shaped rings so shes sure the one Im wanting isnt there. Right away I turn to my fiancé and say, "she says its not here." In a slight panic now. Well while I turned to him to say this, she looks at the other woman standing there and RUDLY says, "OHHH KAAYYYY!" I immediately turn to her and ask, "WHAT?" She rolls her eyes and says oh nothing and literally looks at the other woman, rolling her eyes and mouths something to her right in front of me. She looked so sloppy and unprofessional. I dont know what her name was but all I know, for those families looking to share a memorable moment, I wouldnt buy that special ring at this location. So to the Hispanic woman with that sloppy low ghetto bun, no make up, messy clothes and a bad attitude, good job on loosing us as cash paying customers and you really ruined our experience.

A Private User

Ridiculous. The ring set I bought is covered for replacement stones and resizing. The business that Zales sends the jewelry to SUCKS! First my engagement ring needed to be sized and an accent stone replaced. This place Zales sends the jewelry to sized it, but sent it back missing the stone still. So, Zales sends it back with a note about the missing stone. This place sends it back STILL missing the stone! So Zales sends my ring to someone local. It got done. Now my wedding band is missing stones and needs to be sized. Before I dropped off my band, I asked if they still send their jewelry to that same place that screwed up in my previous ring. Zales said yes, but that the business is getting better about the previous issues (apparently Im not he only ones theyve had this done to) so, they sent my band off. Today zales called and say they got my band back BUT it wasnt done right and need to send it back! Wtf? Why does Zales do business with this other company that screws up everything? I asked if they could send it to a local person and they said NO! theyre sending it BACK to the same place! Wtf?!

RAYMOND RODRIGUEZ

My personal experience this round with Zales was great. Tammy did a great job. She was not pushy, she was kind and took her time helping me even tho she new I may not buy from them, she still gave great customer service. She did her best to get me the best price that she could and I was very happy to see that she cared in this regards, ultimately getting me a wonderful price on the ring I wanted. Tammy being absent at the time had Noemi assist me, who was equally as awesome and I ended up buying an engagement ring (VERA WANG) along with a wedding ring to match. I intially went in for the engagement ring but these ladies are so awesome I couldnt pass up the deal. Thanks a lot Tammy and Noemi, my future wife loves her rings, yes i showed her both. lol.....P.S SHE SAID YEEEEESSSSSSSSS!!!!!!!!!!!!

A Private User

lets just put it this way after I bought the ring couple days later I had some questions and they had no answers just told me to call customer service. the manager said that she does not know the policies and that I need to call customer service and everybody walked away after I got my ring. the ring came in a ziplock bag and didnt look like it was put in much care. and ever since I signed up for their credit card Ive been getting phone calls from contact america. telling me it would help if I signed up for their platnum insurance plan.

Serenity Marie

Just ask for Stephanie she was amazing not only was she patient with me because I couldnt decide which ring I wanted but she made sure I left with the one I wanted!

Kayla T.

I give this store a five out of five star rating for their superior customer service and care. I love everyone here specially their manager!

Ralf B2

I regret buying my wifes ring here they have bad customer service

A Private User

Great customer service will be a long time customer