Category: | Appliance Store |
Address: | 37250 Fremont Blvd, Fremont, CA 94536, USA |
Phone: | +1 510-490-0600 |
Site: | apdappliance.com |
Rating: | 3.4 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–4PM Closed |
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Suraj Parkash
I did have bad experience with Appliance Part distributor (APD) Fremont. My refrigerator stopped cooling, freezer side was working. I called APD, Brian told me to change damper assembly. I bought damper assembly from them for $69 and replaced the part myself. That didn’t fix the problem. I called them again and they gave me technician phone number and asked me tell technician that APD referred. I called that technician he came to my home fixed the problem in 20 minutes charged me $145. I went back to APD to return the part. They refused the return saying that they won’t accept the return of electrical parts. I requested them a lot and even asked to give me back 50% money because the part is useless for me. He started arguing with me saying that I know part is non-returnable and I am lying. If I would have known that part is non-returnable then I would not have purchased it first place. I purchased the part based on his advice. The long story short that he didn’t return the part and it cost me $145 + $69 = $214 to fix.
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A Private User
Thinking I needed a replacement control board for my heater, I took the old board in for them to compare. They brought out a different board and stated it was a compatible replacement. I asked if it didnt work could I return it. I was told that if it didnt work then the board is not the problem and that I should figure out what the problem is before I come there. OK, so if the substitute board is not the problem, can I return it? Was told that it is tested and guaranteed by the manufacturer. After some discussion, I finally asked, again, CAN I RETURN THE PART? And finally, no returns. Did a Google shopping search and found a Trane authorized distributor in NJ who had the same part for $122 with free shipping...APD wanted $185. So, on professional behavior, Id give them one, maybe two stars (rudeness I can deal with, deceptive practice will always loose my business) . On pricing, two stars.
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A Private User
I have a rental that I try to do most of the work myself. I have bought several parts from these guys, until I just cant take it. They have always been rude and unhelpful. I could get a little info when I pushed, but it didnt come easily. When in the store I would have to stand and wait while he took a call in the middle of our conversation. On top of all that, now that I have looked around, their prices are rediculous. When I called to find out about one part, they told me it wouldnt be under $50 closer to $75. I called around. First competitor was only $37. Over priced and rude. I wont go back.
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Tom Regner
This is about the fourth time Ive used them over the years. Theyve had parts that by rights should have come from the Smithsonian -- electric oven elements from a range that is over 50 years old? Get outta town! They have saved me time and money over the years on belts, dryer elements and bushings, hoses and other items, and this time Brian was able to confirm bad pump bearings almost instantaneously on my aging (but still road worthy) Frigidaire washing machine and order my replacement. No fuss, no hassle, no upselling... just honest, capable service. Five stars and a high five.
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A Private User
The guy didnt give a crap about me once he realized I wasnt a serviceman. He hung up on me three times by putting me on hold until I couldnt wait any longer. After the first time, the instant he recognized I was the same guy calling back, he just put me on hold again without even finding out what I needed. When I finally got to talk to someone, they tried to fleece me. I needed a shelf for my refrigerator, and that wanted a hundred bucks. The entire refrigerator cost only 600! Rip off, plain and simple.
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Kuljit Khunkhun
The control board of my heater went wrong. I took the old board to them and they offered me compatible replacement. I bought the board and it didn’t work with my heater. I called them, they gave me mechanic number. The mechanic came fixed the problem and charged me. I went back the shop to return the old board of $185. They refused the return arguing badly with me saying electrical parts are not returnable. It cost me big time to fix the issue. I would never go to them again.
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Jonathan Bishop
Called ahead and verified they had the part for my Kitchen Aid dishwasher. Picked it up over lunch in less than 5 minutes at a great price. Cant ask for better service. Now to install the part and see if it fixes the problem. If it doesnt that will be my problem, not theirs as some other reviewers have claimed. Part of the joy of fixing your own appliances is diagnosing the issue and getting the right part. Great when it works out, but expect sometimes to make a mistake.
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A Private User
I dont know why these customers would give a one star review. I have been purchasing parts from these guys for over 10 years. I have never once had any problems. In fact they have been very helpful in troubleshooting many problems I have had through the years. These guys are awesome, helpful and I would definitely continue shopping there. BTW, I dont work there and Im not the owner. I have just had good service from these guys.
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Josh Sheldon
"Didnt give a crap...? Are you kidding me? They take whatever time is needed to find your part and explain how to install. They told me once Id get in over my head for a particular repair. Not only was that good advice given my skill level, what I was thinking to do would have voided my warranty. Ignore Mr. Give-a-Crap, these guys are top-notch.
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A Private User
this place needs business yet the guy with the glass at the counter treat you like xxxx. Inpatient, rude, and did not give a crap once he found out you just need some minor parts that worth less than $20
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A. V.T.
If you need a part for your appliances, youll bet its available here. The owner knows his thing and may sound rough around the edges, so dont let that deter you.
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Jaime Leon
They have very knowledgeable sales people. They are quick and efficient. Excellent place to get parts for appliances at a very reasonable cost.
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enrique arteaga
Always find the parts Im looking for at the best prices, and the guys there Brian, Leo and AJ always give good tips which makes my job easier
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Roy Heaivilin
Parts and helpful knowledge to repair appliances. Fixed, washer, dishwasher, a dryer with same day parts from here.
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dayi taylor
This is the place to get your appliance parts. The attendant is friendly and knowledgeable.
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Jason Holland
always have what I need! Brian and Leo are very knowledgeable and extremely helpful!
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David Fuller
Helpful, knowledgeable staff, and a good selection of parts in stock.
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Ben Olson
Very knowledgeable Im helped every time I go there excellent service
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A Private User
Always took good care of me and Im not a repairman.
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Ruslan Khusniyarov in USA
Good shop.