Orchard Supply Hardware

Category:	Hardware Store
Address:	1010 Metro Center Blvd, Foster City, CA 94404, USA
Phone:	+1 650-525-2100
Site:	osh.com
Rating:	3.4
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–8PM

Location

Photos 38

Reviews 12

David Murphy

The staff sucks. Why are these sour old ladies here when its painfully apparent how much they hate being there or helping anyone. Todays experience drove me to finally write a review. The old squat lady ringing me up was simply discourteous, and unpleasant. She was oddly abrasive while ringing me up. Then I had to come back from the parking lot because she charged me for extra items I didnt have. I didnt ask her for an explanation about why that happened and was very kind in my explanation, but she still felt compelled to BLAME WHAT HAPPENED ON ME because I "spoke to her" while she was scanning my items. (I suppose it was when I said "no, I am not a member.") So sorry to inconvenience you. I had to stand around for about 6 minutes while she took care of another disgruntled customer on the phone and loudly complained about it to one of her coworkers across the floor. I will say that there are a few old men that walk about the floor that are always great to interact with. They are upbeat and courteous in their uniquely boisterous way. Which probably explains the other positive reviews i see here. One more piece of BS that Ive experienced here: when Im asked how I am and reply "good, how are you?" THAT IS NOT AN OPPORTUNITY FOR YOU TO COMPLAIN ABOUT YOUR DAY!! Its just courteous small talk! But thats just it, no real sense of courtesy. I was excited for the new renovation they just had, but I guess I should just go to the Home Depot thats just 3 minutes away. Seriously, how is this twenty-something complaining about lousy customer service provided by a bunch of seniors that ought to know better! At Orchard, everyday is opposite day.

B Cap

Nice store, love that they greet you and point you in the right direction at the front door. Other businesses should take note. Very clean well organized store. Dont like that I cannot see all aisle signs due to height of shelving. Good variety of products. Wish they had more sale/discounts. I do have a complaint for the manager though. Was there today looking to check out we finally a employee waived to me letting me know she was available to help me. I really appreciated that she waived to me and got my attention. Unfortunately for her the Manager some Indian woman scolded her immediately for waving to me and told her "Dont wave to the customers" I laughed and told the cashier she was wrong and thank you for waving. I am sure there is not one customer who would not like to be waived at to get their attention. Manager needs a little education in customer service I think.

Bob May

Terrible, rude, condescending service from staff (when you can find them in the aisles!) Liked it better when they hired old-timers from old hardware stores. Cashier more concerned with person in front of me, who was very slow, and person in back of me, who had a dog. Most of the time she was waiting on me, she was talking to the woman behind me about her dog. But the service from the guy in the aisle was rude!

Tamara Farhat

Some of the plants look terrible honestly almost dead but mostly they are good. The have a decent selection of plants and seeds. The service is good. I like the fact that if you buy a plant and and a pot they will move it for you into the new pot which makes it easier specially for us that live in apartments.

A Private User

Not the cheapest around .. but the place has easy parking, are open late, clean inside and most importantly, have GREAT customer service. Always someone working there asking you if you need help. For a quick run, I go here instead of Heme Depot or other places. ++++

Arielle Markey

WOW. So easy. Easy parking. The clerk asked me if I needed help right when I walked in - he knew exactly what I was talking about, found it within a second, and helped me set it up. Quick and easy experience. Wish I had never wasted my time earlier at Home Depot.

VR VIDEO

Refused to take an OSH gift card - mag strip had issues. Called corporate they said cashier should be able to manually enter no problem. Wasted time :(

Alvin Chin

Very helpful. Good selection. Can usually find whatever I need here. Store remodeled when Lowes took over.

A Private User

Too expensive and will only price match if you have the printed ad. What about mobile phones?

Mrq

Reminds me of the old time hardware stores I use go in and the first I Needed was help

Dori Martin

I love this store...nice people that are able to help you. Good prices too

Mike Hollar

Great friendly service from ALL employees!