Orchard Supply Hardware

Category:	Hardware Store
Address:	900 El Camino Real, Millbrae, CA 94030, USA
Phone:	+1 650-873-5536
Site:	osh.com
Rating:	3.1
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–8PM

Location

Photos 41

Reviews 16

A Private User

I was very displeased with their service. I asked for guidance on finding a plumbing related product and was merely told what isle to go to. I tried finding the product myself but couldnt so I find another employee who first said, "ask the plumbing guy". I told him, "there is no plumbing guy, there is no one there." He shrugged and said "I dunno". I asked "is there anyone else that might help me?" He looked puzzled and finally called over the monitor to the store to page someone and he directed me back to the plumbing isle again. I waited in the isle for 15 minutes and no one came. It was comical and infuriating. Just then, another customer began looking for the same plumbing guy, and had someone paged again over the store monitor. 10 minutes, and no one came to help him. I gave up and left to pay for other items having never found what I needed. I asked the cashier to speak to the manager, who promptly came. She excused the lack of service and claimed that she would "handle" the plumbing attendant. Im never going to that store again.

Louisa Villacorte

WOW!!! Went there this morning, right after I got off work, and Im NEVER GOING BACK! They dont deserve my patronage!! 1. The dark haired woman in the paint department @ 8:30am is the reason I put down what I came in to buy, and walked out!! WHAT A RUDE RUDE CREATURE! NOT HUMAN! TOO MUCH BOOZE LAST NIGHT?! WHAT A SHREW!! 2. Every employee had a scowl on their face. I just got off work and I was happier than any one of them! Dont they get paid?! I went to Napa Auto and got what I wanted, and though it was a bit more expensive, I was HAPPY TO PAY THAT PRICE! THE GENTLEMAN BEHIND THE COUNTER WAS SO FRIENDLY AND KIND!! THEY DESERVE MY MONEY!! Unfortunately, I had 4 keys cut at Orchard, a few days ago, 2 of which dont work! But, Im returning all of them! THEY CAN GO TO HELL!

Junsong Xue

They are better than the Home Depot for sure. But recently I dont think they are as good as before especially some of the employees whos been working there long time. I think those people are just tired of their job or tired of treating customers. I didnt feel the same greeting as before or the same attention as before. Yes they are bigger now, but are they thinking that they dont have to care about regular customers and they will become another The Home Depot that dont care people come or not?

Karen King

Okay well l just got an obnoxious customer service person which has completely made me turn around and go elsewhere..... If I am asking a question,no matter how mundane ,have the decency to answer respectfully.... Believe me l dont want to make calls to ask if you sell certain item but lm new to the area and just needed help. Maybe a refresher course on good manners would be a good place to start!!!!!!!!

Diane Pfaff

I love these guys. I find the staff really tries to help me find my items and solve my problems. I like the new store design and the variety of items they offer. They do not have the strongest garden section in terms of variety and the staff there generally rates a C in knowledgeability, but the store is a phenomenal neighborhood store offering any number of items the standard amateur DIY needs.

Aaron Lazor

Nice clean design. I love the renovation. The staff is very helpful and in greater abundance than at the larger competition stores. The prices may not be as good, but there are perks if you become a Club OSH member.

Cody Naganuma

Pretty cute place with helpful staff who are super attentive and have great advice for everything you need! Prices apart competitive and theyre stocked. Recommended. No complaints.

Nimesh Tandel

why emplyee interupt very much every five minutes they are asking for help.customer servise is not that one thing you keep asking people old shop need to renovate

Travis Crosby

Loved the prices and the selection of items. My favorite was this new Weatherwash wood stain that ages wood, just what I wanted. Would come here again for this.

Todd Lewandowski

Maybe if their employees stopped asking me every five minutes if I needed help they could afford to lower their prices. Or update their 1995 store interior.

Ahsan Rizwan

Good well stocked store. Plenty of people to help you out in the store and answer questions. Recently remodeled the entire store. Couldnt ask for more.

Sam Cali

Bad very bad customer service i will never go back to this place even if i need an items i will go far but not there

Chester Rester

The website is very easy to use and navigate through. Great product selection! Thank you

A Private User

Had key made 2x and still will not work, maybe the machine needs to be calibrated?

Bourne Gregg

GREAT WEBSITE ...EASY TO ORDER AND PROCESS ORDER.

Christie Reji

They got the goods :)