GameStop

Category:	Video Game Store
Address:	3980 Hollis St, Emeryville, CA 94608, USA
Phone:	+1 510-654-4221
Site:	gamestop.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 25

Reviews 25

Billy Harvey

I collect Funko Pop! figures, and one I have been actively searching for is the very hard to find Mr. Meeseeks from Rick & Morty. Everyday I check every Gamestop within 100 miles on the Gamestop app to see if there are any in stock, but there never are. This past weekend (8/4/2017) my wife and I were on vacation up in the San Francisco area, and while I was there I saw that the Gamestop in Emeryville had a Mr. Meeseeks Pop! in stock. Since it was a 40 minute drive, I decided to call to make absolute sure it was there, and the man who answered thought I was crazy for even asking, since this particular figure is somewhat rare. After checking, he sounded shocked, telling me that they do in fact have one left. I asked if he could hold it for me and for how long, and he said that he could hold it until they close at 8:00pm. I told him thank you for holding it, and we ended the conversation. Immediately after, I also reserved a hold on the app as well, just to make certain I would have it. Being 7:00pm, my wife and I hurried toward Emeryville to get there before close, and halfway there I get an email saying that the staff at that particular location were "unable" to fulfill my request. Upset, I called the guy back several times with no answer, until he finally picked up. I asked him if it was still available and said that we were on our way, but he told me a very unbelievable story. He told me that in the short time that he walked from the shelf the figure was on to the computer to process my hold, someone must have came into the store and stolen it, because it all of a sudden went "missing". Not sure how to take such an outright lie, I said thanks anyway and ended the call. After talking with several people about this, we are all in agreement that this employee purposely kept the figure for himself once he realized that it was in stock, knowing that it is hard to find. I find it deeply disturbing that Gamestop employs people who outright lie and steal from their customers, even after I was told he would hold it for me. And to make it even more upsetting, the fact that he came up with some outrageous lie that the store was robbed and all they stole was one figure, shows how stupid he thought I was. Something must be done to correct this awful, horrible experience I had with Gamestop, as it left me feeling cheated and blindsided. Not to mention the time and gas I wasted over halfway there, only to be let down and hugely disappointed by Gamestop. Until something is done to correct this, I will no longer continue to shop at Gamestop, and have already been spreading the horrible word about my experience to everyone I know.

Eric Segan

Ofcourse they have alot of games. Its a video game store. Also the staff are good people ....those are the only good qualities of this store or entire franchise. They completly rip people off badly when it comes to selling stuff to them. I bought a game new for 60 bucks played it for a few days didnt like it. I figured id get at least a decent trade in for it being bramd new but no. I was offered three bucks cash or ten in trade. Greedy jerks

Jaythegamernerd

Well the passing of my boy J who worked there had it going new guy suck nothings right no more charge extra money for orders when already paid it no midnight release after I pick up my already paid in full fallout 4 I will be going yo a new Gamestop far away they will never get my money again sad I was one of there best customer they had knew almost everybody

Mark Prince

The customer service was very unprofessional and left me waiting for nearly 4 minutes while it was two Associates behind the counter. As I also noticed is that I did not have the associates full attention when purchasing a product because he was too busy talking to his friend on the side of my transaction. it was very unpleasant and I did not feel welcomed.

Kip Barrett

compared to other gamestops i have visted i prefer this one. all staff is kind and has a wide array of knowledge on all games. they are willing to talk and get imput its a good store

Rosario Nuno

Very Good Place the employee helped me a lot and he was very kind, helpful, and funny too! I will make sure to come back for my gaming activities!

Jay

4 stars for the on sale item at 30% of retail, only item i have ever bought there.. Otherwise pricey, but affordable for the true gamer

Josh Lucente

This location is amazing, great layout, great employees, however it is a GameStop, which is everything thats wrong with a game store.

Logic Phoenix

Hey I might be going there tommorow and i just wanted to know if you guys have pre owned or refurbished 2dss

mu yin

Smaller than average store but some times it has surprisingly rear items stock

Shannon Hayes

Loads of games and great deals. Second hand selection was pretty good.