Apple Corte Madera

Category:	Computer Store
Address:	1520 Redwood Hwy, Corte Madera, CA 94925, USA
Phone:	+1 415-413-9120
Site:	apple.com
Rating:	3.1
Working:	10AM–6PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 28

Reviews 5

Katica Ilic

The worst Apple experience ever, by far! My god, the share ignorance and arrogance of those people were unbelievable! Went to CM store this afternoon to seek help backing up my iphone specifically to my Mac Book, while skipping the iCloud backup (which was full). I told the rep I needed a back up from iPhone to Mac only and explained clearly that my iCould was full and that I didnt want to l do any iCloud backup before I turn in my iphone for screen replacement (which was broken and was the main reason I went to the store). A guy with British accent said, no problem, he scheduled me for the screen replacement (60-90 min), and while i was waiting for that, we started iPhone backup. I reiterated again that I didnt want to use iCloud for this backup and that I needed his help since I didnt know how to do it properly by myself (all my previous backups involved iCloud). He said no problem, started the backup, and after the pics backup got hanged up (within first 5 min), and a whole bunch of pic did not get transferred to Macbook because, guess what, my iCloud was full and the backup was stalled. To my shock, he told me with surprising tone that I was in danger of losing my pics because my iCloud was full and told me that if I dont upgrade my iCloud account there was a risk of losing my pics. When I told him that that was exactly what I was trying to avoid, he told me "its not my fault, you walked in here logged in to the iCloud"??!! Another Genius rep was circling around offering various tips to the rep that was helping me, and she too confirmed, there was a danger of losing some pics because my iCloud was full. When I asked to talk to a manager, they both went to talk to him, it took over 5 min, they were still talking. I got up and waked to the manager, asked for further assistance, and he only confirmed the possibility my pics would indeed be lost if I dont upgrade my iCould account. I told him that I specifically asked for a simple backup from iPhone to MacBook, while he kept telling me the same thing. Eventually, I just walked away, sick of ignorance and arrogance of these people. My pics are still on my iPhone, no proper iPhone backups though, so far. Bottom line is, if you have time to waste, and dont mind dealing with ignorant Genius folks, go to Corte Madera Apple Store and hope for the best. As for myself, I will never, ever, set a foot to that store again!

A Private User

I went into the Apple Store hoping to chat with someone about my dead MacbookPro. I just wanted to confirm that my logic board was probably fried. I also wanted to buy a replacement Macbook. The first salesperson told me I would have to wait 4 days to get an appointment with a Mac genius. The place was a mad house but he squeezed me into the iPhone genius queue, saying I could then talk to a Mac genius. After waiting 45 minutes I chatted with an iPhone genius who knew nothing about Macs. No Mac genius was available. A second salesperson then tried to sell me the Macbook but quoted a higher price. He refused to match the price of the first guy. Meanwhile the genius bar calls me back. I told the concierge what had happened and she laughed and said "good". To be fair, I dont think she was listening. After getting jerked around for another half hour I just left and bought my Mac online for less money. I have to wait a day for shipping but it beats having to go back into that store. Bottom line: buy online or from a local mom and pop computer store where the people will talk to you. Update: a woman from the Apple Store called me after I gave them feedback on my visit. She seemed genuinely concerned about my bad experience. She set me up for an appointment to have my dead Mac repaired. They replaced the logic board for a reasonable price in about 4 days. But I was in no rush because I had already been forced to buy a replacement. (By the way, my new "MacBook Pro i7" rocks.)

David Urry

A despicable thing happened. My ex did something really terrible when she realized that she could access my contacts through my daughters phone because she and I were sharing the same Apple ID. So I had to wipe her phone. To make this up to my daughter I went and told the Apple Store clerk that I needed a card so my daughter could recreate all her apps and music on her phone. I explained that my daughter was 3000 miles away and that this was extremely important that it happen properly. I had $150 in iTunes cards and the clerk told me instead that I needed an Apple Store card which I then bought. 7 hours later, my daughter messages me to tell me that the card is no good. So I call the store, which has just closed. No problem, the on line person can fix this right? Wrong. Retail store cards are non-transferable and non-refundable. So. they wont let me take it back and the only way to fix it is to buy another $150 iTunes card. This is an EPIC FAIL on Apples part. They can tell me the value of the card on line, they can let me buy some stuff on line, they will sell me an iTunes card on line. They will not, however, under any circumstances (even after waiting 30 minutes and talking to a "manager" named "Marcos") let me by an iTunes card with an Apple card.

Laila Rezai

Wow, what a huge time sink to not have gotten helped really. I walked in to make an appointment and was then told that Id get texted when my name came up, so when I returned to the store and checked in with an Apple person, that person took me to another apple person and that person told me to have a seat. Due to some technical glitch, my name wasnt rising to the top of their system and so I kept sitting there waiting for a "Genius." Meanwhile, people who came in after me were helped immediately and one man who had already been helped was prompted again, but not me. Whats amazing is that you can have that many people working in the store who kinda dont make eye contact if they see you waiting and not take interest in helping. Finally, the woman who had originally scheduled my session went and convinced a "Genius," that I had been waiting a really long time. It doesnt make sense to me that some of the employees are so reliant on their technical system, that they overlook basic customer service skills. It was so lame, I cant imagine wasting more time to go back through their system.

patrick brown

Surprisingly delight experience. After reading the many negatives review dealing with customer service at this Apple store location, I was prepared for the worst. However, the worst was not the case, far from it in actuality. I did make an appointment and showed up thirty minutes early. At my early check in I was notified that I would not receive any help earlier then my registered appointment time because of the high number of walk-ins. This was reasonable so I waited outside in the beautiful courtyard. I walked back in exactly at the time of my appointment, was given a seat at the genius bar, and received help within five minutes of sitting down. The issue had to be checked out in the back which took no more then ten minutes, I then was seen by a technician for another ten minutes. Thats it. I let them do their job, and they solved my issue in a timely manner with great customer service.