Concord Toyota

Reviews 3

AL

Alexandra Podkolzina Huntington

Since 1999, my parents have purchased 6 Toyotas, including 3 Priuses. As a family, we have been longtime customers of Toyota, and, unfortunately, we have had to work with Concord Toyota repeatedly because Toyota still cant sell directly to customers. BEWARE OF CONCORD TOYOTA. From my vantage point, they have fleeced my family of thousands of dollars in sham service charges, and I am finally going to write a review here because this latest experience is completely unacceptable. My elderly parents have a bit of a language barrier, which allows Concord Toyotas staff to take full advantage of both of them every time they go in to get maintenance on their Toyotas. More specifically, the latest rip-off occurred with my mothers 2007 Priuss 90,000-mile service, for which my mother paid $681. The car clearly wobbles when driven on the freeway, and it pulls pretty significantly to the right. Indeed, there appear to be major alignment problems with the vehicle at the moment. Not to mention that the steering wheel is clearly not centered, with Concord Toyota having done (or offered to do) nothing about this obvious problem. As I look at the paperwork from the service, all the check marks from the "Multipoint Inspection" indicate that the car is in great shape. I have a hard time imagining that the multipoint inspection was actually performed. If it was, where were they looking? This car was purchased with a sticker that indicates its gas mileage will be 60 mpg city/51 mpg highway, but it actually barely maintains 41 mpg right now. I am fairly certain this is in part due to the clear, major alignment problem. The alignment problem was not brought to my mothers attention, so a car that currently feels unsafe and unstable was returned to my mother after nearly $700 worth of "services." Other issues abound in the car right now with nobody from this illustrious institution signaling to my mother that, for example, several minor interior problems need work: a rear view mirror that appears to be broken, wiper blades that are worn out in the front and the back (but marked as inspected and in good shape on the "Multipoint Inspection" paperwork -- amazing they did not try to upsell this to my mother, when they upsold $10 replacement cabin filters in this service for $67.96, which my husband puts into my own Prius in 5 minutes), and upholstery that is coming up from the right side of the center console. These are minor things, but surely the "Multipoint Inspection" is not done by someone without eyes, right? My husband and I were heavily considering purchasing an electric plug-in car from Toyota, but we are definitely not going to do that now -- especially after this latest example of bad conduct from this dealership. We are going to be Tesla customers now, and we will support any laws that break and eliminate the monopoly of dealerships on the car market. Concord Toyota is just another ugly zit on the face of this broken system.

RA

Rachel Morton

I purchased a used 2013 Prius 2 days ago. It started really good. Pong was the sales guy who was very helpful. It didnt take long when he gave me the paper that list my payment options. He told me that I was approved by this one lender. On the paper it included the warranty and gap purchase. I told him I dont want to get neither one because it upped my payment to 442 a month. He said no problem we will remove it and so he did and brought me another paper showing how much it would be without it which was 357 a month. We shook hand and congratulated me. He said he will give it to the finance guy to do my paperwork. Two and half hrs later, the finace guy came and told me my monthly will be 442 a month ( which was the original amount i was showed) I asked why. He said that thats the approved approved loan. I wasnt sure how to react. So I said, if you can maybe throw in the warranty and gap without charge then Im ok with that. This is before both him and pong told me that the lender who approved me which started with a W (westlake/wester). So know were signing papers really fast and I noticed Im being charge for the warranty and gap. I asked why Im being charge I thought its free. Hes replly was he had to jogle some numbers which I really dont know what he meant by that oh and nothing is for free. Im sitting there tired and just wanted it over with. I came home and the whole experience was eating me up and felt like I was taken for a fool. So today, I called the general manager and talked to Tom and explained what happened. He said that when a handshake is done, thats it. I got a call back from who I believe is the finance guy who I originally dealt with but called himself Mike. He basically told me that I WOULDNT HAVE BEEN APPROVED IF I DIDNT GET THE WARRANTY AND GAP, Im like are you serious? Is that even legal? He also said that if I dont like the loan/payment that I will have to take the car back and get my own lender. I asked if I can cancel the warranty and gap and he said that if I do that that I will be breaking the contract and that I have to take the car back. Nowhere in the contract says that. When I called Toyota motor credit I was told that the dealership cant do that and that I have 30 days to cancel the warranty and gap. Its been a really bad experience for me. I hope to hear back from someone because this isnt right! I love the car and Im happy with it. I feel that that the dealership should have kept the deal that I was originally told and without the warranties I dont want from the get go Update: I give this place 5 stars. Everything was taken cared off to my satisfaction in no time! Thank you Andy Garcha! You earn back my trust and will definitely do business with this dealership again ! I can say the same thing to the service department. I came in to get my key battery replaced for free no questions asked! Thank you!

RE

Renee Blanchard

I had a horrible experience when taking the 2010 Prius that I bought pre-owned from Concord Toyota in December 2014 in for a 5000 mile maintenance service. I had made an appointment, but youd never have known that by the treatment I received when I got there. My assigned service advisor went to look up my car when I got to his desk ---- since I had an appointment, it should have been easy to find me ---- but kept mistaking my car for someone elses and kept saying I needed a recall service on my airbags --. He also tried to tell me that my pre-paid maintenance package had expired, though it still had close to a year left to it! I told him that I could go out to my glove compartment and retrieve my paperwork, but he insisted he had the information right there on his computer. I had told the service department that I would be waiting there while they worked on my car, and I confirmed that when I talked to the service agent. After waiting 3 hours, (I should have paid more attention to the customer who was tactfully telling another service advisor that he understood delays, but they should keep customers updated rather than letting them wait without knowing whats going on) I went over back to the service advisors desk ( he was leaning back in his chair chatting with other staff) and asked him about my car. He asked me my last name again and then quickly checked the computer again. He then, get this -- said something like "oh, yeah, it still needs its recall work done.". I reminded him that that wasnt my car, and he shuffled around some papers on his dest and then went in back to check on my car. He came back and said oh so matter-of-factly that my car had not been looked at yet. I replied, "Is this a joke?," and he calmly said, "No, its not a joke. There are 4 cars in front of yours; would you like to wait?" You can guess my response. I told him that he hadnt done his job, and he defensively responded that he had. At first (because I was so upset) turned down his offer to speak to the service manager, but then quickly changed my mind and went back and asked to speak to him. You can guess this next one ---he said the service manager was away from his desk, but he would tell him to call me. I did not get a call. I called and asked for the manager shortly after I got home ( I live 30 minutes from there), but he still wasnt at his desk. I left him a message to call me back, but he never did!!!! Please, do yourself a favor and stay as far away from this place as possible!!!!!!!