Mercedes-Benz of Walnut Creek

Reviews 3

ME

Melissa LeRay

My husband and I purchased a beautiful used Lexus RX from Mercedes Benz of Walnut Creek in January. Our salesman was Craig McCool. The disappointing experience was not one that I wouldve expected from a luxury dealership, but rather your run-of-the-mill used car lot. We had looked at many RXs over the weekend, and when we came back to purchase this one, Craig pretended that there was another family about to purchase the car ("they were just haggling over financing"... of course), and if we wanted it, we "needed to act fast, and at full price". The car was reasonably priced, and we had two small kids in tow, so we said that was fine. Initially, upon seeing our financial details on the loan application, Craig proceeded to boast to my husband that he makes more than my husband each month, and is far and away their best sales guy. His unprofessionalism and arrogance made us very uncomfortable that he was privy to our private information. Next, they came back with an interest rate that was higher than other offers we had found on the Internet. Knowing our credit was great, we asked them to obtain the competitive rate that we had qualified for online. They were not only unable to do it, they said, but the sales manager, Ayed, told my husband that our bank would automatically drop the interest rate by a 1/4 point after securing the deal. My husband called the bank to verify this, and when they informed him that this wasnt at all true, Iyad yelled at my husband for "calling him a liar" and threatened to cancel the deal altogether - he physically pulled the papers from the table. I was able to hear Iyad yelling at my husband from the kids play area. However, the final straw was when Craig withheld that the RX came with only one key, until the after papers had been signed and we were literally leaving the building. This absolutely wouldve been no surprise had we bought from a shady used car lot. But Mercedes Benz? We knew we were buying a used car - as is, but this shouldve been disclosed, as the cost to replace this missing key exceeds $400. We didnt ask them to take a single dollar off the asking price, nor did we ask them to repair/address a single item on the vehicle. Our kids were already at their breaking point and starving, so we just left with our new RX and I called Craig the next business day. When I asked him, point blank, about withholding that information until the sale was done, he agreed that he had, would not correct it, and that I could speak with his manager (Chris, I believe?) if I wanted to. I said yes, and Craig said that he would have him call me. Not surprisingly, we never heard from anyone. Craigs deception was very disheartening. I will say that the shining light of the whole experience was working with Shawna Davis in their finance department. With a quick search she got us the exact interest rate we wanted, was incredibly professional and expeditious, and even helped to entertain our girls as we were wrapping up. If she were the only person we interacted with this would be a five star review. Having bought 15 or so used/new cars without incident, we have a bit of a wide and balanced perspective on car lots. I would avoid future transactions with this dealer if at all possible. Look up "caveat emptor" on Google and really internalize its meaning before walking through the door here.

DA

Daniel S

I have been in contact with this dealer ship for about 1 month with regards to a 2005 bmw m3 with the following vin number WBSBR93465PK09803. I have been following the car for a while. I have talked on the phone, text and emailed 2 different sales person about this car. Both told me that the car has a clean car fax. No history of pain or body work of any kind. Both told me that there is a very high demand for this car. Finally I agreed on a price with the salesman over the phone. I am located in Los Angeles and they are in the bay area. I purchased a flight to go get the car the following day after we agreed on a price. I meet with the sales person first thing in the morning to look at the car. Car looks great. I pop the hood and the bold holding the fender are stripped, both fenders show very obvious signs of pain work. On the front central grill there is a piece missing. On the passenger side of the grill, it is attached to the headlight frame with a wire. On the driver side there is the original screw. As soon as the hood was popped the salesman notified me that it does appear to have paint work done. This is the same person that told me that there is absolutely no pain work done on the car over the phone. I was so upset and felt betrayed by the dealership. I flew to SF for 16 hours to be deceived. I felt as if I was at a used car lot instead of feeling that I am at a reputable Mercedes Benz dealership. It gets worst. I ask to speak to the sales manager. He presents and tells me that the car did have pain work done and that he can sell it at the auction for more than the asking price I was getting it for and walked away from me. I asked him why did your dealership lied to me to get me to fly out here. He ignored me. The next day I got a call for the general manager (JV) of this dealership. He apologized and stated that this should not have happened. Stated that they are not obligated to tell me if pain work was done but they are obligated to let me know if any frame damage is noted. I am not sure how to feel about this. This is a Sonic Automotive company. I have held them to a higher standard and expectation than any other used car lot. I asked the manager to reimburse my flight fee because his dealership lied to me. The manager then got upset with me stating that I was getting aggressive over the phone and I was wrong for calling him a liar. Come on, if you are the manager of the dealership, you should be responsible for anything your people say. Throughout the entire phone call he would tell me that he now spent 15, 20, 30 and eventually 45 minutes on the phone with me. As if my time was not valuable as his. All they had to tell me was the truth and I would have never wasted my time to go see this car. Instead they lied and misinformed me. Very disappointed with sonic automotive for allowing such a treatment of their potential customers. I home that they reconsider their actions and they correct this situation.

CO

Cory Mayes

Bought a beautiful 2014 GL550 here and traded in our 2014 Jeep Grand Cherokee that was in great condition. I finally bought a Mercedes it was a dream come true. I was beyond excited. So this car was apparently certified preowned they do a Mercedes run down of the preowned car to make sure it meets mercedes standards before it hits the lot. So here we go. After owning the car for about 3 days we get a check coolant light message come on and I was like hmm ok thats weird pop the hood and notice oh man there is only about a 1/3 of coolant in the reservoir. This could of been over looked no big deal. Stopped by the dealership and got it topped off and off we went. About a week later check coolant light comes on again.. sounds like we might have an issue. Take it back to the dealer and they take it back to the service area and pressurized the reservoir tank and find no leaks. Top it off and off we go again. Being optimistic and at the same time paranoid maybe everything will be ok. Nope.. week later we are losing coolant no puddles under the car no noticeable leaking. Back to the dealership we go and they over night pressure test it and they finally "found" the leak. The reservoir tank gets replaced possible crack in it. Off we go to Reno that day thinking yay it is finally fixed. Wrong. Made it to Reno check coolant light comes on we are down a 1/4 of coolant now we are at Mercedes of Reno to get it topped off not knowing how much more we are going to lose on our way back to the bay area that night. We make it back and drop it back off the next day and they finally ended up tearing off the front of the engine and found a seal that is leaking but its going to take a week and a half to get fixed and have parts ordered..this has been 1 month of hanging out at the service department and still not fixed. Now we are in a bad situation we are moving to Tucson AZ for a new job and cant have it fixed. so we got a report of what was wrong with the vehicle and will have it fixed in Tucson. We purchased a gallon of coolant for the road trip and made it there just fine. Now we take it to Mercedes of Tucson praying for answers as to what is going on dropped it off on the 17th of April there and they have found multiple bad hoses that are leaking and have been leaking for a while. This makes me want to go crazy. Customer service has been wonderful. Walter the service advisor was great and very personal and kept me updated but the service was lacking. We made our first car payment while driving a loaner scratching our heads wondering what we have got ourselves into. Atleast it is under warranty or else we would be in terrible situation. Update: June 13th the vehicle is still living in the shop In Tucson AZ leaking coolant. Update: June 26th vehicle still in shop. Been in a loaner car for 1 month now.