Hyundai of Kirkland

Reviews 3

DA

David Miller

I purchased a new Hyundai Elantra 2012 (limited) from the Kirkland Washington Ford/Hyundai dealership. As part of the sales process, the dealership finance department described several add-ons that were available, including extended warranty, tire care services, and pre-paid maintenance contract (all of which I purchased). My complaint involves the pre-paid maintenance contract. The contract cost approximately $1000 and contained a 60,000 mile coverage period. I was later informed that it also contained a 60 month coverage period. I do not drive many miles per year (approx. 7500 at most) and made the salesperson well aware of this because I wanted to make sure that even if it took me longer than average, I would be able to obtain the benefit of the entire set of maintenance services. Although I mentioned this more than once and he said it would not be a problem, it did become one. I relied on his understanding of the terms and operation of the service contract and his response to my questions in making my decision to purchase it. The finance employee only emphasized the 60,000 mile coverage and either never really grasped or did not want to discuss the implications of my driving so much less than the assumed average amount of miles per year. I assume this was because of the financial benefits to him and/or the dealership of selling me the extra services. Unfortunately, my car was totaled after it had about 34,000 miles, and I had used less than half of the services under the contract. When I tried to obtain a refund for the unused portion, I was sent less than $200, which was based solely on a pro-rating of the time remaining on the contract and not on the unused services. I contacted Hyundai of Kirkland multiple times to try and obtain a fairer refund of the unused services, and was given an incorrect number to call at the contract provider, followed by many promises of assistance, all of which led to absolutely no action or help. I have tried for 3 months to obtain a fairer refund for the unused portion of what they sold me, but nothing has happened. Therefore, I am forced to submit this complaint in order to help others avoid this problem. The dealership has refused to acknowledge any responsibility or even a possibility of being responsible for what happened (for example, that their employee may not have fully understood the implications of my not driving nearly the amount of mileage that was assumed as average per year under the contract). I would think that a consumer should be able to assume that a dealerships employee is informed and can assist them in making decisions regarding service contracts sold by the dealership; in this case, the employee did not seem to understand the product and/or was ignoring the implications in order to make a sale. The dealerships unwillingness to do anything more than help me to contact the contract provider (and providing me with an incorrect number) is surprising; I would have thought that in the interests of maintaining a positive customer relationship (since I am now in the market for a new car), they would have offered an additional refund payment to maintain the goodwill that had been generated previously. I really liked my car and was seriously considering purchasing another one from the same dealer, but now will not be doing that. In addition, I am also seriously considering other automobiles, as I do not want to have this happen again.

RO

Robert Bennett

Im glad I contacted HofK online before I bothered to drive down from Lynnwood. I saw a used Hyundai Sonata, an 08 I believe, on their website that I was interested in. On a Sunday, I used the contact forum on their website to ask for a record of any maintenance they had done on the car, as well as for the Carfax, because although they had Carfax buttons on all the their cars pages, the button led me to the buy a Carfax for this car page like they had failed to renew their subscription. Anyway, they started out good as Jon Sweigert, one of their internet managers, emailed me back only 2 or 3 minutes later telling me that he would get me the reports I have asked. At the same time, he asked when I would like to come see the car as well as what my phone number was. I responded that I was going to come see the car in a few days (Tuesday or Wednesday), but still omitted my phone number, as I had in the contact forum (because I didnt want salespeople calling me all the time). Just a little while later I received another email from a different person at HofK, named Heidi (I think she may have been from a third party answering service type company). All she asked for was my phone number again. I was slightly annoyed by this point, but I gave her my Google Voice number so they would stop asking. Finally I received another email from Jon Sweigert, this time telling me that HE WOULD MAKE SURE AND GET ME THE HISTORY AND SAFTEY REPORT TOMORROW MORNING (MONDAY) . Well Monday morning came and went and no reports were sent to me. That afternoon, Heidi contacted me asking when I would like to come in and visit the car if I hadnt already. I told her I needed to see the reports that I had been promised before I would come in. TWO DAYS PASSED, AND STILL NO REPORTS by Wednesday. I receive another email from Heidi asking if the internet team had gotten me the reports yet. I had given up on HofK at this point buy reply telling her no. Here is the real kicker... I STILL NEVER GOT THE REPORTS! IN SUMMARY/TL;DR: Hyundai of Kirkland hounded me for my information but never actually completed my simple request of getting me the service report and Carfax report like I asked. And to top it off, they stopped trying to get me what they had promised me after only four days. They decided that selling a $7000+ car was not worth 30 minutes of effort, which is why I RECOMMEND STAYING AWAY FROM HYUNDAI OF KIRKLAND.

SE

Seung S

First car buy was a success! David Kim was a great dealer but maybe that was the only problem because the wait time was little painful even when I informed him when I was coming in. David Kim provided all the information you need to by a car. He is very responsive so he will answer you email or text very fast. He is straight forward which I liked so we dont waste time. They also had a great finance manager. I did not catch his name but he was very friendly, informative before I signed all the legal papers, was great getting me a good APR rate. My estimated APR rate was pretty high because this was my first car purchase but then I met with the finance manager and he told me my rate was not that high which I was very very happy with. So I would say you never know for sure until you walk into the finance managers office. Another thing with this dealer shop was that they had many cars available. I had specific car model and color in mind when I walked in. I did lots of research before I found this dealer shop and most of them only had few color options and I didnt want to wait for them to ship the car. Another thing I loved about this dealer shop was that their deals. Their special offers were unbeatable! Ive never saw any other dealer shop with that kind of price. This dealer shop seemed like they have many different incentive options. Also, they seemed to have different types of promotions pretty often from what I heard there. I would recommend you to do some searched on their website before you go in. when I went, the shop was busy that if I went in without studying the cars prior to the visit, I probably wasnt able to buy my car that day. Their website provides all the information you need to decide which cars you might be interested. Another thing I will say is that if you are planning on buying a car on the day of, make sure you you have your auto insurance card with you! They will not let you drive the new car away unless you have an auto insurance! Overally, I was pretty satisfied with the dealer and his team. Only reason why I didnt give 5 stars is because of the wait. I went in at 5:30 pm and got done at around 10Pm that day. Only reason I waited patiently was because the deal was that great! and the dealer and his team was nice. I will highly recommend!