SEPHORA

Reviews 14

JE

Jen H

Located on 1st floor, near food court and Apple store. Its always hard to rate a retail store because if its based off their online website, I would give Sephora a 5-star. Due to varies staff, I experienced the most helpful to the most useless clerks here, so 3 star it is. My number one disappointment here at Breas Sephora was that their tester utensil station was empty for the most part, so I wasnt able to test the foundation, lip gloss, or anything without using my own fingertips (gross). Sephora has everything you want in makeup, skincare, fragrance, and hair care. You can always ask for skincare and fragrance samples in stores, limit 3 per person. Sephora has everything on display, so its a great way to check out the products before purchasing. They also have exclusive sets that are only sold in Sephoras and worth checking out seasonally. The best time to shop is during November when they offer 20% off everything in store online and in stores...just join their VIB! Its their points reward system and they always have something additional for your birthday. I would definitely save the points till 500, dont waste your points for the 100 points gift unless you are never shopping at sephora. Bottom line, Sephora is the best place for makeup junkie!!!

---

A

A Private User

I HATE THIS SEPHORA! I was there shopping for a blush and for 30 minutes no one came to help. So I took out my own blush trying to compare the colors to see if I can find one identical to the one I like. After searching high and low ALL BY MYSELF, I put my blush back and walked out the door. After walking into another store (forever21) one of the Sephora workers came in and grabbed me by my arm and dragged me out, embarrassing me in front of the whole mall. Then they dragged me into the employees room searching all me and my bags and accusing me of shoplifting!!! After searching me and my belongings they didnt find anything and kept asking me where I put their products! I totally felt humiliated!! They did not compensate me for embarrassing me, as a matter of fact, they didnt even apologize for their mistake!!! This is the worst Sephora Ive ever been to, dont go to them if you want good customer service!

---

AM

Amapola Ramirez

There is no help from the workers. I was trying to get my stuff from the bottom drawer and the security said "you cant get you things there please close it". As he was saying that a worker was looking at what was happening from the door and didnt even help. Stared and looked away. Wow!! Never going back. After seeing many videos on Sephora. The people in the back tell the girls who they can help or not based on their look communicating to them through their mic. These girls need to re trained it all goes back to management.

---

AL

alexis torres

I called to ask to make an appointment because I dont know how to do it online and the girl on the phone didnt want to help me and I also asked if they had a product in store and she said they were to "busy" to check. Horrible customer service. I have never physically been to this one but now I definately wont go.

---

YU

Yuri Aparicio

I went today wanting to buy the Kat Von D foundation. I asked a girl if she could match me. She said "Im busy with a costumer but Ill get you some else to help you." I was standing there for like 20 minutes and no one helped me at all!!! I swear I saw two girls wall in and got help asap. Thats why I hate sephora.

---

ME

Melissa Barragan

Honestly worst customer service ever! I had asked a girl who worked there where was the ABH products and she literally just pointed and said on one of those rows. Like really? If I wouldve saw it there I wouldnt have asked you so I just left.

---

PA

Payal Parikh

Horrible customer service!! Asked a lady who appeared to be the manager for the new Kat Von D lock it concealer and she said if we have it, it should in there. Then she said shell be back in a minute, but never came back.

---

MA

Maribel Gonzalez

I had the worst experience no help from anyone who worked there i was judge by they way I look so I would never return to this store I think am not the only one who experience being judge by looks

---

JE

jessica herrera

want to waste time not get helped wait in line for atleast 30 mins and be shoulder to shoulder with people then this is the place to be

---

DA

Dareisha Slaughter

Massy is amazing ... After trying 3 other Sephoras she was finally able to assist me and get me exactly what I was looking for

---

HO

Hosne Ara Afrin

Worse ! Sales girls are worsen! Be very careful about your purse when you are at the Sephora store.

---

CH

charlee zayn

I love this store. Best place for beauty needs and wants

---

KA

Kalison Nix

Sucked. Just sucked. Dont go there...absolutely awful

---

YV

Yvette Carducci

My favorite sephora in OC

---

---