Antioch Chrysler Jeep Dodge

Category:	Car Dealer
Address:	1810 Auto Center Dr, Antioch, CA 94509, USA
Phone:	+1 888-828-9804
Site:	antiochchryslerjeepdodge.com
Rating:	2.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 10AM–7PM

Location

Photos 52

Reviews 5

Sean McCalib

We have bought a lot of cars from this dealership over the years. Between my sister and I, that would number around 15 cars. Sales has always treated us well. But service is another matter. The Service department has been a constant let down. They act as if they dont need my business. They refuse to make appointments for oil changes. Their policy is no scheduled oil changes after 2:30, on a first come first serve basis. But no matter when I come the only way they will accept me is if I leave my car over night. For an oil change? I have been there at 2:32pm on one day, nope. 1:30 the next week, nope. I have had numerous issues with them over the years. Once I was told 45 minutes for an oil change only to be told my car was ready in less 10 minutes. It really looked like it was never done. No stickers on the car for next service, tire pressures still showed low. It just looked like my car was just parked. They had reasons for everything, but did they really do a good job or a rushed job. I have had coupons for oil changes they refused to honor. Today an employee told me I should come in with a better attitude and that would help. But I became angry after 2 attempts to get an oil change and not fitting for their convince, as I should again leave my car over night. I came in with a good attitude but was rebuffed with their attitude and lack of service. Being told I need a better attitude from employees who talk over you as you try to explain why this is a constant problem. I think it is simple, they make it hard. their rules make dealing with them hard and their employees stand behind those rules righteously, with a so what attitude telling me I should have a better attitude. Maybe they are right, I should have a better attitude, they should give a reason to have one. But inconsistent service, lack of knowledge, and poor customer skills dont add up to continued business. Just read the owners response...... So. 3 months ago you wrote, ,"our customer relations manager will be contacting you". Never happened. Another example of a dropped ball, or maybe you thought it was enough just to write that so all those who read reviews will think you cared enough to reach out. But you did not even keep your word here, why would any one believe you on this or any other review?

Babak Azarmanesh

The worst experience ever, they are whole bunch of liers. Charles the general manager( or financial manager) is the most unprofessional and dishonest person I have had to deal with in years. They asked for my offer on a car and I gave my offer, they came back and showed me a payment plan which was much more than what I though, finally after few minutes of digging in to why the payment is higher, they told me they did not accept my offer and went ahead and ran my credit and figures are based on their price. When I asked why they ran my credit if theyd is not accept my offer they said "THIS IS HOW WE DO IT"!!!! I dont even know why I gave them a second chance today after I had a bad experience with them 2 years ago. Please dont give these people a chance to rip you off!! Trust me you will get much better deals in other dealers. Lets teach them a lesson buy not visiting them at all specially in this memorial weekend hoping that upper management would take actions to change the way they treat people in this place. Just to give you another example of how unprofessional these poeple are, when I told the manager ( Charles ) I will leave a review for them, he pulled my credit report and mentioned my employers name in front of all his customers and employees and said he will leave a bad review for my employer!! He shared my personal information of of my credit report with everyone to scare me not to leave the review. I wish I had an option to give them 0 or -5 and I would.

Alicia Rubio

Personally i would not even give Dodge Service Center one star. I was neglected and mistreated the entire time that my Jeep had to be serviced. I have a brand new car less than 30K miles on it with an engine problem. Thankfully it was still obviously covered under warranty. The dealership would not assist me with a rental car at all! They constantly referred me back to my original dealership to assist me when my original dealership referred me to Antioch for the convenience of my residence. I had to go through Chrysler Corporate so that they can oversee my warranty and help me with the coverages. My service adviser was Touri "TJ" had the worst customer service anyone could ever have. He had told me at one point he had "other things to do" and "other cars to service" than to stop what he was doing to help me. My car was kept a day and a half for a leak in the car that was never found because it was not even looked at for more than an hour! Again i was referred back to my dealership so that they can "better" assist me! I wanted to make sure that the service manager was aware of my complaints and to hope to seek for better assistance but i found myself neglected once again. Service "Manager" John insisted that it would be "best" to NOT COME BACK for future auto services and to follow-up with my ORIGINAL DEALERSHIP. I was not satisfied with "TJ", John or the dealership as a whole. They are 100% right and i would never go back for any type or service for my car.

DiAnne Cooper

THIS SINGLE STAR IS ONE STAR TOO MANY!! WE BOUGHT A "CERTIFIED" PRE-OWNED TRUCK ALONG WITH THE EXTENDED WARRANTY. WE NOW HAVE THE ACCIDENT REPORT THAT STATES IT HAD BEEN IN A MULTIPLE CAR ACCIDENT BEFORE WE BOUGHT IT. A THIRD PARTY HAS INSPECTED IT AND FOUND THAT THE FRAME IS CRACKED, MANY WELDS UNDERNEATH, NOT EVEN THE ORIGINAL BED. THE DEALERSHIP OFFERED TO GIVE US 22K FOR IT- WE BOUGHT IT FOR 35K. PLUS OUR 2.5K WARRANTY IS VOID BECAUSE OF THE DAMAGE. THIS IS FRAUDULENT, UNETHICAL, DANGEROUS, SHAMEFUL! LEAVING US NO OPTION BUT TO TAKE LEGAL ACTION. WEBSITE SAYS "Every Chrysler, Jeep, Dodge, and RAM Certified PRE-OWNED vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest vehicles get certified"....... OBVIOUSLY NOT! GIRL IN CUSTOMER RELATIONS ONLY EXPLANATION IS THAT THE BOX WAS CHECKED SAYING THAT A TECH INSPECTED IT. I GUESS YOU THINK AN INK MARK IN A BOX TRUMPS THE ACCIDENT REPORT? YOUR EMPLOYEES EXCUSES AND DISREGARD FOR THE FACTS ARE PATHETIC AND UNAPOLOGETIC. IF THIS SOUNDS LIKE THE CUSTOMER SERVICE AND PRODUCT QUALITY YOURE LOOKING FOR, BY ALL MEANS SPEND YOUR HARD EARNED MONEY HERE!

Thomas Harris

Not good I was looking for a 2015 Challenger, I ended up purchasing a 2010 Challenger which I was lead to believe had leather seats which turned out to be seat covers. Im very disapointed, after being really happy with this car. I went to the dealership to speak with the salesman, Dean Driver and his response to me was that he didnt know they werent leather seats. Although I was shocked to hear that they would sale a car and claim that the car has had a 125 point inspection and therefore market it as Certified car, after some thought and myself believing these seats are leather seats I can believe that, I dont want to believe Dean would lie to me simply to sell a car. The seats look great but i should have been given the choice. I made my choice because the car had very low miles and the leather seats. Knowing these are seat covers I wouldve have continued my purchase of the 2015 challenger. I got a phone call from a manager who told me his name is Charles who simply made a joke about my dilemma. needless to say I will be getting an attorney. As I told Dean when I spoke to him, " i only wanted to buy a car, i dont want this "