Future Ford Lincoln of Concord

Category:	Ford Dealer
Address:	2285 Diamond Blvd, Concord, CA 94520, USA
Phone:	+1 888-415-4242
Site:	futurefordofconcord.com
Rating:	4.1
Working:	8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 10AM–8PM

Location

Photos 82

Reviews 4

Geraldane Gumba

If you want to be laughed at and talked to like an idiot, then by all means, visit this dealership. I went in with the intent to purchase car and was treated like I had no idea what I was doing. After walking the lot (swatting the yellow jackets) to look for the new Escapes because Nick, the sales guy, didnt know where the stock on hand or where they were located, I came across a used Ford Edge that caught my eye. Knowing the KBB and the TMV of the car, I gave a price, to which I was laughed at. This was going to be a great experience, I quickly realized. They found one of the 13 Escapes and I went in to talk pricing. Before we could discuss pricing, they tried to get me to fill out a credit application. I let them know that I wasnt willing to fill out a credit application and ding my report if we didnt even agree on a price. Now, let me backtrack. Prior to visiting this dealership, I looked around on another lot and got a price on another 13 Escape. I gave this price to the guys at Future in Concord and said that if they could beat that, I would buy the car with them today. Instead of working with me on the price, they let me know that they would not negotiate with the cost, to which I got up and left. While my sister buckled my nephew in the car, James, one of the salesmen followed me out and tried that tactic of getting me back into the building to talk. Now sir, if you were not even willing to knock off $500 off the price of the car, why would I bother walking back in there to talk to you? Needless to say, I let him know that we would not be doing business today (or ever) and I drove back to the other dealership, talked the price down a little more, and went home with a new car. To top it off, James followed up with me the next morning in what was likely the least professional call Ive ever heard been privy to in my life. For future reference, James, when youre calling a person youve never exchanged business cards with or spoken to for fewer than 5 minutes, its common courtesy to note that youre James from (insert your place of business here). Dont expect a person to know who you are when you simply state you are "James," and dont be surprised when a person is annoyed when he or she has to question you to figure out who you are. If you like people who are cocky, rude, not personable and not willing to work with you on what is a pretty substantial purchase, then by all means, go to this dealership; however, if you value people who actually know what theyre talking about and are willing to help you find your best automotive solution, go anywhere else.

Tammy Hines

TOOK MY TRUCK IN FOR AN OIL CHANGE AND A ISSUE WITH THE HEATING UP AND BLACK SMOKE 8/7/16 GREAT DIESEL MECH. (DANIEL) AND SERVICE GUY BRAD FOURMET THEY TRIED TO GET IT TO DUPLICATE THE PROBLEM BUT COULD NOT. CAME UP NO CODES WAS TOLD IF IT REPEATED THE PROBLEM BRING IT IN ( IT DID) CONTACTED BRAD DOES NOT WORK FOR FORD ANY LONGER BUT HAND DELIVERED A MESSAGE TO THE SERVICE DEPARTMENT AT FUTURE FORD TO CONTACT ME TO MAKE AN APOINTMENT WHILE THE MESSAGES ARE ON THE SCREEN. (BRAD REMEMBERED THE TRUCK THE ISSUE AND MY CONCERN ABOUT THIS ISSUE)I GOT NO PHONE CALL, CONTACTED THEM THE NEXT DAY 6/15/17 TOLD THEM THE PROBLEM AND I NEEDED TO BRING IT IN WHILE THE MESSAGE WAS ON SCREEN. BECAUSE IT IS DIAGNOSTIC I GUESS THEY ONLY DO IT ONE DAY A MONTH SO 6/29/17 WAS THE NEXT APPOINTMENT. HATS OFF TO BRAD AND DANIEL THEY ARE TOP NOTCH. UPDATE: THIS WAS A GOOD CASE OF MISS COMUNICATION SERVICE GETTING BUSY WE ARE HUMANS AND THINGS DO SLIP BETWEEN THE CRACKS. i WAS CONTACTED BY SEVERAL FUTURE FORD EMPLOYEES AND THE MATTER WAS CLEARED UP IN NO TIME. LISA VIER (SERVCE MANAGER) WENT OUT OF HER WAY TO HELP ME AND BRAD THANK YOU JUST THE CUSTOMER SERVICE PROVIDED IN THE FIRST 60 SECONDS OF ME PULLING IN. TOOK A LOAD OF MY MIND ABOUT MY TRUCK. DANIEL CAME OUT TO TALK TO ME AS WELL AND FOR THOSE THAT DONT KNOW THAT TAKES MONEY OUT OF HIS POCKET AND TIME FROM HIM WORKING ON ANOTHER CUSTOMERS VEHICLE. ( IAM TRULLY SORRY) FUTURE FORD SERVICE THE ONES I DELT WITH ALL WENT OUT OF THERE WAY TO PUT MY MIND AT EASE ABOUT MY TRUCK AND THIS MISS COMUNICATION THANK YOU. i WILL ALWAYS COME BACK TO FUTURE FORD FOR MY SERVICE NEEDS!

A Private User

Please note: Dealership is also known as Future Ford/Hyundai of Concord. My wife purchased a new (we thought) Hyundai Accent from this dealership and had a horrendous buying experience. They gave her a test drive in one accent and then just as she signed paperwork to purchase, they switched the car for another accent that had been previously purchased under false pretenses, repossessed, and taken back to the dealership. The "new" car had over 400 miles on the odometer. My wife was in a spot without a car and absolutely had to purchase that day, so she ended up buying the car. When she returned home, she checked the dealers website and was dismayed to discover that the list price on the website for her car with the same equipment was over $500 less (for a brand new car). We contacted the dealership (ended up speaking to the GM actually) and were given a canned line about availability impacting pricing, all deals are final, blah blah blah. The GM would not budge, no apology, just kept repeating the same canned lines. Do NOT under any circumstances do business with this dealership. They are crooked and dishonest, rotten from the top to the bottom. My wife deeply regrets buying a car from them. The service department as Christy B. has already pointed out is reprehensible as well. Hyundais are decent cars so this should not be a reflection on the manufacturer, just this particular dealership. Frequent another Hyundai dealership if you are in the market or need service.

Carolyn Critz

This review is for Sales only - I havent experienced Service yet. I had a great experience at Future Ford starting 3 months ago on the Internet. I thought I could buy that month so I reached out and was soon corresponding with Mary Kennedy. She answered all my questions and did quite a bit of work for naught at that point, since I couldnt buy it turned out, for another 3 months. When we pulled up to the lot finally, I saw a young blonde saleswoman coming to greet us and I thought, I have to tell her that I already have Mary Kennedy helping me. Well, it turned out to be Mary Kennedy, and she was awesome through the whole experience. We were not planning to buy that day, just test drive, but you know how that goes. They just kept at it lowering the price and adding options until we caved. Glad we did, we got much more than we thought we could afford. Mary was uber helpful and sweet, and most of all PATIENT with us. She even let us bring our dog inside for negotiations! The finance guys were great, I forget the first ones name, but Fabian was fabulous too. I have bought a few new and some used cars in my time, and this was a good experience. All dealers have their tricks of the trade. Thats okay. Customers have their tricks too. But no one was what I would call "pushy" there. Plus, they were rolling out some new Lincoln and they had delicious catering food and drink as a bonus! See photo of my new Escape Titanium, and Mary Kennedy, and ask for her!