Phat Collectibles
| Category: | Collectibles Store |
| Address: | 1201 Euclid St, Anaheim, CA 92804, USA |
| Phone: | +1 714-808-9355 |
| Rating: | 4.1 |
| Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM |
Location
Photos 1
Reviews 9
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Paul Lopez-Wood
Worst customer appreciation and service in Orange County. Never have I been involved with a store that just does not give a crap about their customers. I started a pull list with their Huntington Beach location when it first opened, I cant even count how many times I asked for a specific book I wanted to buy, wether it was a variant or an alternate cover for one of the books on my pull list and they would not come through, most of the times the excuse was that the book I wanted was available at the Anaheim location or they just plain forgot, even though I saw them write it down on my pull sheet. I was willing to look past that, even when they moved the store and it was no long convenient for me. Today was the day they broke the camels back, I had gotten a call about my books a couple of weeks ago, I apologized for not being able to come in to pick them up but I had been busy with work. I told the person on the phone that I would come in as soon as possible to pick them up. Well I got there today and not only had they put my books back and sent them to the Anaheim store, but they canceled my pull list, after years of buying from them, without so much as a warning or a call to let me know this would happen. All the kid at the store would tell me was that it was the store policy, I have been buying books at Phat longer than he has worked their and never did I ever hear about this policy. So it is now completely obvious to me that ownership really doesnt care about their customers and hire completely incompetent people to work at their stores. If you are looking for a place where you will be disappointed regularly, and treated like crap as a customer by all mean go to Phat Collectibles, they should just change the name to Bad Collectibles.
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john constantine
man this store is the most unfriendly and rude overall. ive been a loyal customer from this store for 3 years and well ive just had it with the owner jason and his greedy agenda. when this store first had one local it offered the best prices around and they were under the competition, now everything is based on ebay bid sales and getting and estimate which includes shipping rates to price their figures. so in essence every time you purchase a collectable in this store you are also paying the shipping cost for each item. here is an example a gameboy advance sp asking price in the goodwill is around 15 dollars tops in phats the same gameboy is 60 dollars. just next time you go into this store make sure that whatever is you looking for you can find anywhere else because they are going to charge you based on what somebody paid for that item the most in ebay plus shipping.so jason is you are reading this take a lesson i hope you close down because a crook like yourself shouldnt own a store think about your customers and stop being so greedy. don;t worry i already cancel my pre order list with you and found a better store. one that care for its customers. i hope most of your customers leave you and your piece of crap hummer in the dust
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Meg Lee
Very disappointed with the customer service at this place. I had bought a couple figures from here. When I got home and took them out of the bag, an arm and a leg immediately fell right off the figures. I returned next day to tell them the problem so I could exchange it for different items, but I immediately was treated with total rudeness by the owner. I was told of their "no returns" policy that was printed on a small sign which was covered by big box of trading cards. On top of that, the owner treated me like I was some liar trying to pull fast one on him. All I wanted to do was exchange the faulty figures for something else that wasnt broken. Future customers be warned: fully inspect your products before buying! I hope the douche bag owner learns better customer service skills.
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Trevor Christensen
Very rude. Im from out of state and an avid comic book collector. I walked into this store because I was in the area, was thumbing through a comic book (AvX) and an employee (muscular Hispanic male) barked out "this isnt a library, put it back or buy it!) I smiled because I assumed he was joking, but to my surprise he was quite serious and reiterated to place is back on the shelf. In my years of visiting comic book stores I have never experienced service like this. Every comic book store I have visited before this one treats you like family. It is unfortunate that this stores customer service is so poor, and I hope it does not turn off future comic book fans from the hobby.-Trevor
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Justin Auletta
They have always been cool with me and I return it . their have been times where they have kept my pull list longer then had to or if it ran lil longer between visits Aj always gave me a courtesy call . I luv that store the owner has always been very respectful with me he has gone out of his way few times to get me pieces he didnt have in store . sometimes Im not as talkative as I am on other visits but they have always treated me the same which is why I luv spending money there
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Arden Luethmann
Way too expensive. Definitely felt like I was getting gouged. The life sized statues around the store were cool and they had a good action figure and variant cover selection. Other than that, theres better stores nearby to go to and support smaller businesses at a fairer price. I cant speak to the customer service because I didnt talk to a single employee, but I would not go back for the sheer fact that I could get everything there cheaper somewhere else.
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SavingIndigo
Greatest comic book store EVER! The people here are very friendly and kind! ^_^ theyre very welcoming and awesome. I enjoy going to this store a lot. The time I went I was invited to have a piece of cake from one of the workers that happened to be celebrating his birthday. Theyre very kind. :D Everything Is very well organized and neat. I love all their Action figures! Life Super Hero Models but mostly their customer Service! Greatest store EVER! :D
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andrew scalze
I have 2 comic stores in walking distance from me but I would much rather make the drive out to Phat Collectibles. everyone working actually engages in conversation and greets you. I cant tell you how many times Ive been to comic stores and never been greeted, let along having to wait at the counter just to be checked out. Ill happily drive the 20 miles just to pick up my pull list with the service I get here. thanks guys!
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Johnny Alvarez
Oh man how do I start. I fell in love with the place as soon as I seen a r2d2. The Guy at the desk was a really friendly Guy he wasnt like other clerks that seem like your bothering them for just being there. He was really friendly even offered me if I wanted to play some video games. The place is amazing great deals too. I will definitely recommend this place to anyone that loves comics, toys, video games.