LensCrafters
| Category: | Eye Care Center |
| Address: | 2656 W La Palma Ave, Anaheim, CA 92801, USA |
| Phone: | +1 714-995-7700 |
| Site: | local.lenscrafters.com |
| Rating: | 4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 10AM–5PM |
Location
Photos 21
Reviews 16
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Frankie Daducci
I was in Disneyland a couple of weeks ago with my partner and he had an "emergency" with his contact lenses. I called LensCrafters and their customer service over the phone was great. We got there and they were super kind and helpful, especially the store manager. She sorted out his problem in no time and...surprise, at NO CHARGE! I dont want to specify too much in order to avoid people taking advantage of this great staff, but it was definitely a very appreciated gesture and what was a problematic start of a holiday, surely became a great one! Very grateful and astonished...something that does not happen every day in retail! Go and see them for your glasses/lenses. Very recommended. Great customer/human service. Thank you!!
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Emmy Pugliese
They were absolutely amazing for when I lost a contact at the start of my vacation and needed an emergency script sent over my prescription contact lenses from my eye doctor back home. They were quick to figure out a solution for me as soon as possible since they didnt have my specific brand and prescription for my very complicated astigmatism in my right eye. The doctor was able to look at the temporary contacts they selected and make sure they were fitting on my eyes appropriately. They were so very efficient, helpful, and over all just the best in my dire time of need! Thank You So Much Lens Crafters Anaheim! Sincerely, Your Panicked Vacationer from Colorado
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A Private User
This location has excellent customer service and have always gone above and beyond to assist me. Ive never had to wait and the doctors and managers are always friendly and helpful. One time when I went in they didnt have the frames I was looking for however they were available at a different locations. They didnt make me go anywhere else they actually sent someone to pick up the frames and put my lenses in them and they still had them ready for me in an hour. I truely felt that I was given excellent customer service and I will continue to go back to this location!
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Rachael Saunders
My son lost his prescription glasses at Disney the day before and we needed an emergency pair of glasses by 11am so that we could make a 1pm College visit in Malibu. We cannot thank the entire team enough. Tina got us started and in and out by 11am. We worked with everyone on 4/14/2017 from both associates, to the Eye Dr, and even the Lens Crafter Technician. They really all came together as a team and my son loves his new glasses. Thank you to all of you for your emergency assistance!!!! The Saunders Family
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A Private User
This location is a joke I spoke with some lady who said they would fax over prescription in 10 minutes I waited an hour and then spoke with Luis who tried to screen the call instead of let me talk to the manager Chrystal to resolve issue. Finally she says I need to call the other store for Eye Exam company are you kidding this is the worst managed Len Crafter in OC and they should all be fired or retrained that the customer is not an inconvenience but who really pays there salaries. WAKE UP!
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Donny Peters
I wouldnt normally comment because I tend to not care enough to comment about service but today that changed. I went in today May 31 to buy contacts. My visit was unsatisfying and not only will I never take my business to this LensCrafters(or any others) I will actually dissuade others from to buy from this store. The associate was rude and unhelpful all in the earshot of a manager. With the many options for eye care one would think customer service would be prioritized.
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Dedra Reale
These guys are awesome. Really friendly and personable and the optician was the nicest guy ever. He made sure I was fit for the right contacts and let me come back 3 times to try new lenses until I found the right one.
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A Private User
Ive given thisn place a couple of chances to redeem itself,but it always seems to fail, and now Im leaving to find a better place. Horrible staff, un-organized and just a waste of my time.
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Shane Dolim
Great place for all my vision needs. Teresa is amazing and has always gone above and beyond. I drive across several cities to this location because of her. Shes also absolutely gorgeous.
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Steve Goodyear
great service.. super nice showroom..very accurate and detailed with prescriptions..a little pricey but you get what you pay for..definitely reccommend
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Laura M.
The staff here are very professional and helpful. I will definitely be a returning customer. Very satisfied!
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Marc R
Love this store. Everyone was very helpful. The new doctor at the location is amazing
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Sohel Shaikh
Awesome service. Associates are so friendly and hard working. Best service ever
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Larry Marranzino
Stay away some nice people but poor practice.
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Tish Wells
Very helpful!!! Quick and efficient!!
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Abigail Harrison
Wonderful staff!
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