LVC Optometry

Category:	Eye Care Center
Address:	7251 Warner Ave H, Huntington Beach, CA 92647, USA
Phone:	+1 714-596-2258
Site:	lvcoptometry.com
Rating:	4.2
Working:	Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–3:30PM Closed

Location

Photos 3

Reviews 4

Marta Hardt

I really wish I could give LVC Optometry and Dr. La a better review. I had been going to this optometry office for several years and Dr. La was always very kind and professional, and we would always spend a good deal of time chatting and laughing during my appointment. I never had any reason to consider another optometrist. Last years experience, however, was very disappointing. I went in for my annual exam 9 months pregnant a few days before my scheduled C-section. I wanted to get my contacts ordered before the baby came so I wouldnt run out and have to worry about going in for an appointment while recovering from surgery and having a newborn to take care of. Dr. La was super sweet and was so excited for me since we had always chatted about her children and my plan to eventually have my own. The exam went fine and I ordered my contacts - finally one-a-days were available in my prescription strength so I was excited to not have to deal with monthlys anymore. To be honest, I dont recall if we had discussed trial contacts or what happened, but I received a years worth of the daily contacts shipped to my home about a week after my baby was born. I didnt even think twice and just began using them. At first everything seemed OK with them; but like I said, I just had a baby, was recovering from surgery, and trying to survive on two hours sleep a night. A couple of months later I started noticing that I could not see the digital clock on my TV stand clearly from the couch and I also had trouble reading the signs on the freeway - the letters would double and be blurry. I called the office and spoke with Dr. La. To my surprise, she was very in-sympathetic and chastised me for not picking up my trial contacts and opening the new boxes before I used my trials. I told her I didnt know I had any trials. And she told me that we had discussed it at my appointment and I had told her my husband would come pick them up and that they had tried to call me but were not able to get ahold of me. Despite the fact that she was being very short and annoyed with me, I apologized and said that with the baby and everything happening it must have slipped my mind and told her that I did not have any voicemails from the office advising me about the trials (I really didnt). She was very irritated but told me to schedule an appointment; she would order me some trials of a different brand she thought might work better and to bring what I had left of my order of contacts and perhaps we could exchange them. I thanked her and made the appointment, but frankly, I was quite angry with the way she was speaking to me as if I was a child. My husband was out of town on the day of the appointment and I arranged for my sister-in-law to stay home with my son while I went to the appointment. When I got there, I was told by the receptionist that theyre very sorry, but the new trials havent come in yet. I told them no one had called me, and she confirmed that no one did, it didnt come up in the computer or something of the sort. I was annoyed. Then I saw Dr. La and she gave me a very in-authentic apology, didnt say anything else to me. Honestly over the years I had really gotten to like her and I was so shocked she was being so rude, didnt ask about my baby or anything. I said OK, please call me when the new trials come in and Ill set up another appointment. The receptionist assured me she would. I NEVER got a call back. I didnt even bother following back up after that awful experience. I just dealt with the slightly blurry/uncomfortable contacts for the year and then found a new optometrist - who I just saw and really like. I now have new contacts that work great. Despite being a long time customer, I cannot give LVCO/Dr. La a good review because I feel I was treated very badly.

Ellen Crenshaw

Id been having issues with my vision after working long hours on the computer. I figured it was time for single vision computer glasses. Dr. La was fine—she listened to what my problems were and she worked with me to arrive at an Rx that would give me a little magnification boost. She did try to encourage me to get progressive lenses so I wouldnt have to switch between two pairs of glasses, but I knew what I wanted and Dr. La supported me. My issue is with the lack of information given to me by the opticians. I asked for single vision glasses with a blue-light filter, and they recommended Eyezen lenses. When I received my glasses, I discovered that Eyezen lenses are progressives! I wasnt informed about the progressive lens, and Im pretty pissed that I paid for something extra I didnt want. I called them and they were happy to switch me to the single vision lenses I originally asked for, but Im not getting the cost difference back. I dont believe the communication failure was intentional, and its my responsibility to understand what Im paying for, so I dont expect a refund. But Ill be putting my trust in a different provider the next time I need glasses.

C Worthington

LVC Optometry was recommended to me by my best friend. Now I know why she was so impressed. Dr. La was very professional in the exam room and the ladies up front were really friendly too. I was able to get contacts on same day and get a great pair of glasses from the big selection of frames that they carried. Oh and the office looks really clean and modern compared to the previous place I was at. Will definitely come back for my next exam. Highly recommended!!

Eric Bentsen

The lens popped out of my glasses and LVC fixed it for free. This is exceptional customer service in action!