Alhambra Nissan

Reviews 3

AD

Adam Levin

Bought a car here on June 4. I should have unraveled the deal many times durning the purchase, but it was my Sons car and he said he wanted it. Drove over two hours to buy the car on the promise of getting a better deal than online. This car was suppose to be a Nissan Certified vehicle with only 25,000 mile on it. The whole family came in purchase the car for my son, who was replacing a near carbon copy of the car that was involved in an accident. The car was pulled out when we got there and the salesman started to write up the sale even before my son test drove the car. He only had a three minute test drive and said the car didnt seem as well taken care of as his old car, with 20K+ miles on it. He said he still wanted it, so we continued with the transaction. After the salesman took all our information he took it to his desk manager and he came back with a payment of over $60 more a month than the car we bought not a month before. We never did receive the better deal that we were promised by the internet representative. We told him that was ridiculous and he mumbled something about "wasting his time," before leaving again to see what he could do. That was time number two that we should have walked, but again my son said he wanted the car, so we waited. He came back with a payment more in line with the car we were replacing and we proceeded to finish the deal. The salesman went to get the car detailed, while we waited for financing. We saw the detail guy come in and talk to both the salesman and the desk manager and I became concerned about that. My son said the seats were "stained" and I went up to the salesman to ask if there was any problem and he said "no." I asked him about the seats and he said the car was used and there was only so much they could do. This was, again, suppose to be a Certified vehicle and not just used. This was another time I should have unraveled the deal, but we continued. We went into credit and everything was going well, until they offered us "return insurance." In other words, if we wanted to return the car to them, for any reason within three days we would have to pay $250. After what happened later, I wish we had. We declined and finished up the purchase. I drove my vehicle back and when I got home my Son was already there and he looked devastated. He had driven home 2 1/2 hour with no air conditioning in 102 degree heat! He was heartbroken about the car and did not even want to talk about it. I immediately called the dealer and the morons wanted us to drive the car down to them for repairs. I called Nissan and thank goodness the car was still under manufacturers warranty. We brought it in the next morning to our local dealer. It took two days to fix the car, but it was not just the A/C that was the problem. The Certified car needed to have the battery replaced, the A/C compressor replaced and two recalls done. I cant tell you how mad we are about this. Now we have to spend over $200 to have the seat cover replaced, which should have been done before the vehicle was certified, on top of the major stuff we had done under warranty. They asked for a survey about my experience and I asked them to contact me, which they never have. I contacted their corporate office to contact me and they have also blown me off. Now I know why local dealers charge more. They take car of their customers. Buyer beware at Alhambra Nissan.

HO

Holly Dell

ZERO STARS Horrible rates, extremely poor customer service, refused to make a sale, because I wouldnt sign a credit app. I worked with the Costco Auto Buying program who searched outside their list of preferred dealers. 1st red flag. My broker negotiated the price of a used 2015 Rogue SL AWD with technology package (top trim loaded). I didnt stress over getting too many extras throw in or a lot of that hassle negotiating stuff. Drove there tonight, skipping my weekly archery fun, ready to buy if it drove well and no major concerns. Its a certified used car. Great, ready to proceed with financing, considering their options vs. my pre-approved loan. Spoke about the rates and getting a counter offer to take to my bank and see who can offer the best. Alex hadnt run my credit yet, so he scrimbled numbers down to take to my bank, which I called and for a better rate! Boom, awesome, didnt want to bother with an unnecessary credit hit for offers I knew wouldnt beat USAA. Alex Q. (Sales Manager) stalled when I came back asking for their fax number (no business cards on any of the deals of offered to me). I told them I got my loan to where I needed it and was ready to send the dealer payment instructions. They stall. Fax Number errand boy #1 comes back with a scribbled # I cant read and walks away as Im asking him to verify his handwriting so I understand it correctly. Stall. No one is sitting with me, checking on me, asking how I am or offering water. I got up and asked if they received it, my USAA rep patiently waiting on the phone to ensure it went through. Nope. New Fax Number errand boy #2 (test drive passenger) gave me a different one. Two fax numbers for a dealership this small? Red flag. Stall. Again, did it go through...nope....great, whats your email instead (should have just sent the dealer payment instructions...a form where they input their account information to receive electronic payment). Okay, finally the email method works. Errand Boy #2 / Test Drive Zombie asks for my insurance card. Okay. I havent processed the loan yet to update my insurance, but was going to send my old policy coverage. Great. Moving along. Nope. They hand me the "new" credit app to sign. Not even that sly about it, calling it "any legal documentation we have must be signed"...Oh really, because "Im not going through your credit, so why would I sign that." I hope people dont actually fall for that BS. So Alex said, "well I dont think I want to go through with this deal then". Something about fears of letting a car off the lot without having a "proper contract" and paper checks dont count. Um then finish drawing up the sale price contract. Like you have payment instructions from one of the largest banks. Cons They sell loans not cars, even if you are already pre-approved and ready to buy they will still turn you away. Wasted time. Stall tactics Grumpy, rude ("Im busy with three other deals"...Im really? I was the only customer aside from maybe a dude that was either another lazy, unhappy staff or also being hiving stall tactics) Unfriendly - not even the receptionist smiled at me or offered anything to help or reassured me or anything. 0% Customer Service and maybe even negative

OM

Omar Cortes

I had an appointment for service and it took 5 hours for the work to be done. On top of that, it wasnt done properly. I had informed them of an issue I was having with the left rear blinker and they "couldnt find the problem" all they had to do was signal to turn left in order to see the issues, but I guess that was too difficult to figure out. So I had to show them the issue, which means now Im waiting another 30 minutes. I left the place then I noticed that they had left a gap where my finger would fit when they opened the cover for the light to check the issue, so I had to drive back for them to fix it. I pretty much spent my whole Saturday dealing with this appointment. While in the dealer I emailed the person in charge of the registration process, I havent received mine and its been over 3 months that I did the deal. This email is already more than 3 weeks old and I have had no response whatsoever. I have called before and I get nowhere. I wouldve spoken to someone, but surprise surprise, they dont work on weekends. So that issue didnt get resolved either. To make things worse, I read the report of the inspection when I got home, and there were issues that needed attention, but they were not explained to me. Instead they wrote on the paperwork that I declined to get the issue looked at, without ever consulting me. So clearly these people dont care about the safety of others and about their work ethic. But they push sales and even those dont work, because I paid for an alignment and my car feels worse than when I first took it in for service. All in all a horrible experience. But I have prepaid services so I have to keep dealing with them until those are used up. The only possible light at the end of the tunnel is that I might have a possible lemon on my hands. They have checked past issues with my radio, which obviously they didnt find. So I took it a second time and complained, and they changed the radio unit. Leaving the new one semi-loose so it rattles now. But The same intermittent issue keeps happening and now I have two videos one week apart of each other showing that the radio is still an issue. So maybe, just maybe I might be able to do something about this. Just try your best to stay away from this place. I truly believe that theyre not honest. Since they didnt get me on the deal, they turned around and sold the contract to Wells Fargo. So theyre not even honest about that part of the process since I was to deal with Nissan directly. Its no wonder this place changes management so much. I hope my experience is an isolated one, if it is not, I hope that other people are doing their best to fix whatever issues they might have. Most of all, I hope this helps other people avoid getting in a relationship with this dealer to begin with.