Jim Click Automotive Team

Category:	Car Dealer
Address:	780 Autosprint Dr, Tucson, AZ 85705, USA
Phone:	+1 888-877-9934
Site:	jimclick.com
Rating:	2.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM Closed

Location

Photos 33

Reviews 12

Matt Montanaro

I will NEVER buy another car from Jim Click ever again. This was our second car we bought from them, first one no issues at all. We bought our newest one from Jose Cortez. He asked us what we were looking for and we told him an SUV or Crossover and it has to have BlueTooth because of the new hands free law. Of course he shows us the highest model they have which was a little out of our price range. He than brings over another model which was. Before we even get into the car my wife asked if this has BlueTooth he said "yes all new cars should have bluetooth." On the test drive i asked him again and he said the same thing. The next day I go to the car to set it up and it does not have it. So I try to call Jose and he wont answer his phone. I then speak with Rocky P the sales manager. He apologized and said that they would fix it free of charge. He stated he ordered the new one and to come in to have installed. My wife goes in and we have to deal with Jose again. He begins to be rude to my wife saying " maybe if we paid more attention and werent so focused on our payment this wouldnt of happened." Basically calling us liars. So they take my wifes car and say this wont take long. They tape an AM transmitter to the dash and now we have this transmitter that keeps falling off and wires all over our counsel. Needless to say we were not happy. We spent $27,000.00 expecting to have a bluetooth radio and now we have this ugly looking thing on our brand new car. I have made several phone calls to the Sales Manager Rocky and now no one will call me back. We will NEVER buy a car from them again

Phoenix Service

Very poor poor customer service, the Service Manager (Jeff Lovato) does not know the meaning of customer service (one bit). I received my vehicle back with a noise, in the area where my repairs were done. Instead of taking the time to get me back in, he wants to contact my insurance (I guess so he can charge them more). This gentleman has no concern if my vehicle can get more damage, or worse something can come apart. This gives his company a very large black eye, I have to drive around with this rattle/clunk noise because he does not want to take the time to have someone from his department check my vehicle over (terrible service).

Corey Portis

Arrived at customer service for a "Maintenance for life" servicing of my truck. There wasnt a single vehicle in line for the entire 15+ minutes I was there, but they refused to service my vehicle since I had "no appointment". I explained that my work schedule makes it difficult to schedule something two weeks in advance, but they still refused service. Very disappointed and not what I paid for in the "MFL" package (which is actually added into the cost of the vehicle, despite being advertised as "free"). Next available date was three weeks later.

Phil Carley

If there is ever a negative of becoming too big it is when you take your car to get service at the Kia at the Auto Mall at 7:30 am and call starting at 12:00 pm and call 3 times to find out what is happening to your car and never getting a call back. This is not the first time this has happen, but will be the last time. You pay for maintenance for life and for what. To get this kind of service. Oh and never got fixed.

Paul Smith

Went to 2 different dealerships this morning for an oil change, both of them have an express lane/quick lube lane and was turned away because the had to many cars if front of me.The whole point of this is to be able to show up with out an appointment and get an oil change in a resonable amount of time. If you cant facilitate these kinds of services then please dont advertise as such.

Scott McCaw

Service department opens at 7am. Got here at 6:30 and was 2nd in line. Key is to get in early, as it will save on the wait after everyone else gets there and they are busy. Professional and personable. Great having the maintaence for life.

Maria Cardenas

Great Customer Service. Staff is friendly and helpful. Was looking at getting a used car and my Salesman Dee, got me into a brand new 2017 Escape! Affordable payments and a car that exceeds my expectations for being a first time buyer!

B. Borjigen

Couldnt even get any "service advisors" on the phone. I go to my former mechanic and then take it to a detail place. 100 buck. I am SICK of these rip off dealerships.

David Wilcox

Its a dealership, with all the good and bad that youd expect

Dustin Cassel

Place is great

Carlos Flores

John Sanchez

Guia & Cia.

Ok.