Hudson Auto Source.

Reviews 3

MI

Michelle Dorak

Hands down the worse Auto Dealer Ive ever been to. Ive had my Chevy serviced there for the past three years so I figured this would be where I would take it for all the "extended coverage" policies Ive been receiving from General Motors in the mail. It took me three weeks to even get in, and I was told I would have a RENTAL CAR fully covered because my vehicle “was not safe and driving rough" by the manager Tim. Sounds like a very caring individual … I dropped my car off on a Monday morning, (the week before Thanksgiving), so I followed up with them Tuesday afternoon & they told me my car hadnt even been looked at because the mechanic was in school for the day and hadnt gotten to it on Monday. On five different occasions, over the three week period my cars was in their shop, Pam and two other (new) employees told me the car would ABSOLUTELY be covered under this extended coverage. I should have known better than to take information from untrained employees. This is even better, I had test driven a vehicle with Scott when I dropped my vehicle off that Monday & I received a voice mail from Scott saying he spoke with the service department and everything with my vehicle was COVERED so lets "get the ball rolling" with a new vehicle for me. As it turned out my vehicle was not covered under the "extended coverage" Pam got her chains mixed up & the "other" one was broken in the engine not the one in the "extended coverage" (by the way, she had no idea about this, or any coverages in the first place, bring all your paperwork with you when you go in). I was billed over $1400. For the record Hudson, my vehical would have been covered any way you look at it if you had gotten it in 3 weeks earlier under my 5-year policy. I understand these things happen, however, when speaking with the service Manager, Mike, he told me that the mechanical issues I was having with my vehicles engine was comparable to that of a toaster. Yes, he compared the engine of a $50,000 car to mechanical issues of toaster. Thats not the kicker. January 27th 2015, Hertz Rental Car Company called me and said I owe them $603.36. After speaking with Tim, the manager of the entire dealership, he said he would see what he could do. Today is Febuary 26th 2015, and after doing more follow ups I am told that I owe Hertz $550.00 and there is nothing to be done about it. Just for the record, 5 minutes after I forked over the money to Pam, I went over to the Subaru/Chrysler Dealer down the street and traded my Chevy in for a brand new Jeep from a lovely gentleman named Merlin. First time Ive owned a car thats not a Chevy, sorry Scott. If you would like to suffer the financial consequences of untrained staff a completely unprofessional service manager, and a general manager who is forgetful that he went out of the way to get you in a rental car once the bills come go to Hudson.

KA

Kaitlin Troyer

My experience with the Collision department at Hudson started off fairly well, but things quickly went downhill. I had my car towed to them in early July after an accident, and later that day went in to sign paperwork authorizing repairs. I had never been involved in an accident like this, and had a lot of questions about the process, and how to deal with the insurance adjuster. Ronnie, the manager, explained to me that they would be removing all the damaged parts from my car, looking for any unseen damage and then sending the estimate to the adjuster and ordering the replacement parts we needed. This sounded great since it meant I would not have to deal with the insurance company, Hudson would deal with them directly. I left them with a list of the damage I had observed, and specifically asked them to check on the airbags, since the light had come on after the accident, they assured me everything would be looked over before they sent an estimate out. A month later, I get a call from one of the office assistants saying that they had found more damage on my car once they had started putting it back together, and would need to file an amendment to the claim with the insurance company. I asked them to send me a copy of everything they had sent to the insurance adjuster, and noticed there was no mention of checking into the airbag light. I called three times over the course of two weeks before anyone called me back with an answer. Now there is something wrong with the computer that controls the airbag system and it too will need to be replaced. That means more waiting for parts, and filing another amended estimate with the insurance company. Luckily I have a rental car to use while mine is being repaired. It will be nearly two months before I get my car back! All of this is extremely worrying to me. It does not seem that anyone at Hudson actually listens to their customers concerns, and the lack of a thorough inspection of my vehicle leaves me less than confident in the quality of their technicians and their work. I am unconvinced that my car will be safe to drive once I get it back.

JA

Jamie Aldridge

I normally dont leave reviews. But I dont want anyone to experience what I had to. I was in a small fender bender on March 20th. $2200 in damage. I called Jim Hudson and they told me they could get my car in quick, so I went down there to get an estimate. Once I got there they told me they couldnt get my car in until the 9th of april. Quick??? I should have walked away but instead I said ok. They called me on the 7th and ask if I could wait an extra week (because the cars that come in on tow trucks are more important) and to bring mine in on the 14th, and they would be finished by the 17th. I get a call on the morning of the 17th, now my car wont be done til the 20th. The 20th rolls around and now my car wont be done til the 22nd. Again the 22nd I get a call, now it wont be done til the 24th. I call the night of the 23rd just to make sure I can get my car the next day and now it wont be done until the 28th. I was so mad about it, at this point Im now paying for my rental car too. They agreed to pay for my rental car from the 24th on. Finally I get my car back on Monday the 27th at 6pm, (I think they decided to finally get it done cause they were paying for my rental.) I get my car back after 2 weeks and my steering wheel crooked, it was not crooked when I took it in. It was also pulling to the right. I took it to a different shop because I will never go back to hudson again. And I will make sure I tell everyone I know not to go there either. A month goes by and they forgot to charge me my deductible so they call so I pay. Now they are calling saying I need to pay for an oil change that they WERE NOT suppose to do. They are the worst and most un-organized shop I have ever been too. Save yourself and dont go there.