DriveTime Used Cars

Reviews 4

MA

Maria Bartlett

My experience with Drive Time goes like this: 
I find my dream truck, a Nissan Titan on Sunday, but DT is closed - no biggie. I go in on Monday and get approved, tell them exactly what I want and make everything extremely easy! Perfect customer. We haggle slightly with my trade in and I was able to get the trade $150 more. I was elated because instead of finishing the deal at the end of the month, I could finish the deal on Thursday. The truck was brought down from Camelback on Tuesday, I took the Titan for a test drive Wednesday. Beautiful. I haven’t had a truck in 2 years after mine was totaled when I was hit by another driver. Thursday comes, I trade in my old car, sign all of the paperwork - taking about 3 hours of my time - also no biggie, I know it takes a bit to finalize paperwork. I drive off into the sunset with my beautiful truck happy as can be. Then, when I turn the air conditioning from hot to cold, it makes a terrible clicking noise, at times lasting 2 minutes or more. I take the truck to my mechanic on Monday (my day off from work by the way) for an inspection as I trust his opinion; the Titan does check out fine however there is a problem with the door actuator and it is suspected that all the fluids were not flushed at the 60k mark. Again - no biggie - I’m not in love with the fact that my truck is already going into the shop but hey, it happens. This is where things take a turn…the warranty will not cover maintenance items such as the fluid. This makes sense and I am fine with it… if this was an issue 60+ days from now. Who doesn’t change out dirty and black fluid before selling a car? Maybe I am asking too much. A $200-300 dollars issues that DT could have just covered over me returning the truck…apparently that was too much to ask. Not only was it too much for them to handle, DT customer service rep Erica proceeded to lie to me on the phone that Brakeman did not tell their warranty company that the fluid was black and dirty so this was not given to the customer service agents. When I called back to the warranty company and Brakemax I was told a different story. When Drive Time was called to discuss options to remedy this problem, I was met with a brick wall from Todd- told to just return the truck, no options to help, no remedy to the problem, NOTHING. Todd wouldn’t give his last name - why were you so scared? Your name is on the website, dude! Drive Time, you really out did yourself! I suppose for you it is easier to just take back vehicles and not deal with actually solving a customer concern. I dodged a bullet and I am sorry for anyone in a bad credit position whom has to use this place. Car dealerships are terrible but Drive Time takes the cake.

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DA

David Calvillo

This 5 Star Review is based on my experience with the sales team and ultimate sale made of a 2009 Dodge Grand Caravan. Due to a family medical emergency, I found myself driving from L.A. to Tucson in my 2001 Ford Windstar van which broke down on the way and ultimately had to be towed. Due to the urgent nature of the trip, I needed a replacement vehicle immediately. I had seen the DriveTime commercials on TV and found them to be quite comedic, entertaining and memorable, so I considered DriveTime when I went looking online for a used replacement vehicle. I found the online experience to be smooth and accurate as to first being pre-approved for a loan and especially the inventory of vehicles where I would be making the purchase. The appointment to visit the lot and make the purchase was made by phone. I was a few minutes late, but cheerily greeted by J. Roberto Trevino, Sales Advisor. He proceeded to have me complete all the necessary paperwork and any documents that were missing, such as bank statements, were easily accessible online using DriveTimes PCs and printed on the spot. Mr. Trevino was truly a sales professional and very helpful with any questions I had. I was impressed by the "clean" sales process, meaning the experience was not confusing and documents and graphics were easy on the eye and easy for the brain to digest. I have to admit that DriveTime did their homework in PR and brand appeal. Miranda Mahle completed the sales process by working with me with an affordable down payment and payment schedule. There were quite a few documents that needed signature, but the best part is that the documents are all electronic and so signatures were also digital. Miranda knows her documents and presented them to me as quickly as possible. Miranda also answered all questions and also conducted herself in a bright, cheery professional manner. Since I had rented a car and drove that to DriveTime to make the purchase, they offered to assist me with getting my rental to my relatives home...Mr. Trevino drove the Dodge Caravan following me and we returned with me driving Mr. Trevino back. Thank you! The felt that the sales team will work with you to make your purchase happen. At no time did I feel any pressure whatsoever from the sales team. If there was a vehicle that I was not interested in, I told them and we just pursued others on the list. My review is late in coming and I apologize to the Mr. Trevino and Ms. Mahle for the delay, but my time became very restricted and I wanted to give them a quality review for their work. Go Team DriveTime! And thank you, again for a great purchase experience!

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KA

Kayla Scalone

I had Herb As my salesman. I ended up receiving a dirty car and less than half a tank of gas in the car (FYI Im a new buyer and only 19 so I didnt know of any policies- just excited to have a car on my own that Im paying for). I get home and my mom tells me it shouldve been cleaned and filled with gas. Then BridgeCrest calls to confirm info and I ask them about the policy and am told it is Drive Times policy to have at LEAST half a tank and a clean car- not one with dried up mud and water marks all over it. I email Herb because I work during their opperating hours and cant call on my own- Its been a week and I havent gotten a response still so I finally emailed Customer Relations and they fixed it all for me and Im very grateful for that, Im very disappointed because Herb seemed really awesome while I was in the store and now I only have radio silence when it came to an issue with a policy they didnt uphold to. Well- thats how my time went in purchasing my very first car Wish it went better but we all learn from our mistakes. [immediately after I was asked to write a google review and I waited first and Im happy I did so I could get my full experience written down.]

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JO

John Aronow

These people are deceitful liars. Sold me a car that had the worst body work ever after telling me it had no accidents. The whole right side from the rear bumper to the right quater panel and both doors were repaired or replaced and repainted poorly. I didnt know at the the time but after getting a job inspecting cars and learning the difference i discovered sand marks all on the quarter panel and both doors on the right side as well as run marks of paint stretching 3 to 4 inches on the doors and to top it off the color is completely different between the left and right side. The car also has had in excess of 3k worth of things break not covered by their warranty. Save you money and buy from a legit dealer!!!! Oh and car fax is a total lie, comfirmed with my insurance company the car was hit in the rear amd front right side with frame damage, the shop that did the repairs did not disclose to carfax, so if you wanna buy from here call your insurance agent and run a vin check as there will ne some issues, overall they overcharged 4k to the value of the car!!!

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