Mac Masters

Category:	Computer Repair Service
Address:	8040 E Indian School Rd #105, Scottsdale, AZ 85251, USA
Phone:	+1 480-719-4860
Site:	macmasterservice.com
Rating:	4.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed Closed

Location

Photos 100

Reviews 4

Leslie harter

If I could give a rating of -100 stars I would! My father took in my daughters iPad to have the cracked screen repaired and was told that it also had sever water damage. This was a complete lie! The iPad worked just fine other then the little crack in the top right corner. I informed my father of this when he called me from their store to tell me what they were claiming and how expensive it was all going to be. The amount of money they charged my father was CRAZY! My kids and I live in TN so I was not there to call BS on Mac Masters and take it somewhere else so unfortunately they suckered my poor father into getting a used iPad from their store. My gut feeling....which I told my father at the time...was that they were going to use my daughters perfectly new iPad to sell in their store and sell him a crappy used one...which they did. My father mailed the iPad out to TN along with my MacBook Pro he had them repair as well. They charged him $800 for a screen repair on my MacBook and lied about its true condition as well to scam him even more. When it all arrived in TN it was in awful condition. The screen repair was messy and had glue all over it and the iPad touch screen did not work at all! Oh and it was a glue mess as well....looked like a 5 year old fixed it. I called my dad, who at this point is beyond pissed and said he would take it back to them to have it fixed. So he made another trip to their store, had to pay even more fees and was given another iPad. My father mailed it out to us AGAIN and it had the same problem PLUS it had not been wiped and was filled with the previous owners private information. Text, pictures, ect. I did a reset on the iPad (that was CLEARY stolen) but was unable to clear the other owners info. I made a call to them today to see if I could bring it in while I was in town with my father for the holidays and the guy I spoke to JOSH, who claimed he was the manager, was SHOCKINGLY RUDE right off the bat. He would not allow me to finish a sentence, he told me multiple times to chill out for no reason at all. It was SUPER creepy. He was argumentative and strangely defensive before I even had a chance to explain what was going on with the iPad. RED FLAG!! Every time I would try and speak he would interrupt, laugh at me and tell me I was not listening. He even told me to BE QUIET multiple times!! THESE PEOPLE ARE CROOKS AND HAVE NO CARE FOR THEIR COSTUMERS! They lie to over charge and they steal their customers perfectly good devices and resell them broken ones in exchange for a VERY HEFTY PRICE and they are clearly selling stollen devices. They claim to be apart of the BBB but THEY ARE NOT, I checked. On the BBB website there are other complaints about the same stuff I went through. This company needs to be turned in and shut down. *DO NOT EVER GO TO MAC MASTERS* I am not one to write reviews but I feel obligated to do so after my experience with Mac Masters so that others know the truth about who they really are. I strongly believe any good reviews on this company are fake.

A Private User

Well... I read all of these reviews and had made my phone calls to other businesses BUT Mac Masters sold me on their service and knowledge. Even telling me that they were the ONLY service center that used Apple Parts and were realy the best guys in town. SOLD!!! Took our IPAD2 in for cracked glass repair. It had been dropped. They replaced the glass in no time and when we picked it up.... They told us the back was bent and to be careful. Well it broke in the car ride home.... No one was even using it. We called them right away and decided to go ahead and replace the back. They told us they would order one. (at the beginning of Dec.) well come to find out.... They cannot get parts like they said they could and NOW... have figured out a fix to "bend" the back of the IPad so the glass wouldnt crack. (maybe they should have done that in the beginning) So we take the ipad back in for the fix and new glass. No one ever mentioned charging us for the new glass that broke on the way home .(30 minutes after walking out the door) Instead, when we go to pick it up there is another $200 charge. Now I am in to this for approximately $450. My wife was in the store to pick up the iPad and then got me on the phone. We were dealing with Dave and he was speaking with the owners who would not come out of the back room and speak with me or my wife. Instead of standing up for their company... and dealing with an upset customer.....They just let Dave take the beating while they hid in the back room. I realize there is some labor involved and was more than willing to meet them in the middle but they werent interested and poor Dave was left hanging in the wind. Great Owners running a Great Business (lol) .... but know nothing about Customer Service or getting proper authorization for repairs. I tried it...... I didnt like it.... and cannot reccomend them as they are a little shady when it comes to being up front with the customer.

Stacy Anderson

Absolutely, positively do not use MacMasters. They are possibly the worst company Ive ever had the displeasure of using. Took 3 weeks to replaced a cracked iPad screen. When they finally did replace the screen, there were fingerprints on the bottom side of the glass. They said that it was within tolerable spec and therefore didnt see the need to fix it. Really? Fingerprints on the under side of the glass is tolerable? After arguing and blaming the manufacturer for placing the fingerprints on the glass, they finally agreed to fix the smudges. 2 weeks later they had the glass replaced but broke the cellular antenna. Now I have an iPad that doesnt get cellular service because these buffoons and I will not step back in their two bit store have it repaired again. Now I need to pay somebody else to fix their so called "repair". Be very wary of an organization that makes you pay up front. They also took $95 to diagnosis a Mac as having a bad logic board and told me it was a total loss. I took the mac to another shop and they had no problems reloading the operating system to make the computer operational again. Customer service was horrible. Had to call to get updates after they never called back when they said they would. They lied about calling and leaving updates with my spouse. They are just the worst ever. Please go out of business soon.

Wendy Galileo-White

My laptop "crashed" and after running diagnostics on it, MacMasters said it was bad video/graphics cards and theyd send it to a 3rd party repair place for 20 business days and $500. I asked if Apple had any responsibility here, as the laptop was only 4 yrs old. He said no, its been too long. It took my son 10 seconds to Google my issue and find out it was under an Apple recall and they would fix it for free. I called back and asked about this again, and again I was told no, my unit didnt qualify. Needless to say, Apple fixed it in 2 days at no cost. MacMasters behaved unethically and unprofessionally, in my opinion, by hiding the recall information from me not being honest and forthcoming with the recall, which was so easily found by my son. I would think that MAC Masters would have a better handle on their area of expertise. Oh, I forgot to mention that option 2 was to buy a used laptop from them for $1500.00. I will never trust them again. And did I mention the Dorito chip crumbs on my keyboard?!