York Dodge Chrysler Jeep RAM

Reviews 3

LE

Lewis Williamson

We got a recall notice on our van over a year and a half ago. My wife made between 3 and 5 calls to the service department to schedule a time to get the part installed. Each time she called she was told they were waiting for parts and they would CALL us when the parts arrived.. Finally after getting ANOTHER RECALL notice for the SAME issue we called Chrysler Directly and told them of our issue trying to get this recall repair scheduled. Chrysler placed us on hold and they contacted YORK directly. After a short time Chrysler connected us to YORK and wouldnt you know it they had the part and were ready to schedule the install.. Keep in mind we did not buy our van from YORK so I am suspicious that this played a part in the fact they were not returning calls to us when the parts came in. So we take the Van in on the day it was scheduled and they took the van in before 11:00AM as scheduled and I left my wifes cell phone number to call when it was done. My wife came minutes later and picked me up and noticed the van was moved to the back area of the service parking. We then ran some errands for a couple hours ( side note...sales person calls not a hour after we dropped it off and wanted to know if we wanted to consider a new vehicle because he noticed ours was in the shop) and then drove through the lot and saw that it was no longer out back or in the service parking up front so went and ran a few more errands. Then my wife got a call and had to meet one of her customers so she took me back to the dealership and we noticed the VAN was out front. So she dropped me off at 2:00 PM and I went in and they told me that they were waiting on the paperwork and if I would have a seat they would let me know when they get it. I patiently waited for 40 minutes before I walked back up only to be told we have the paperwork. I asked why I was not told they had it and was ignored and asked to sign. It was only AFTER I got the van they called my wife to say it was ready. Maybe this is just how they operate or maybe it was revenge for calling Chrysler direct but either way it was the worst experience I ever had at a dealership.They were rude when I checked in...asking why I called Chrysler to which I replied we been trying for quite some time to get this done and always were told there were no parts and they would call us. We did lie to them when we said we were not in the market for a new car...we will be getting a new car but it will never be from YORK. I rarely write any reviews and actually do not like doing it at all. But for YORK to not even care enough to apologize for making us wait well over a year to get this done and have more concerns in why Chrysler was called then why they dropped the ball it was obvious to me they did not care about my thoughts or their treatment of me. Me not using them will not mean anything to them...and sadly others will fall victim...but please just be aware...they certainly are not a 4.5 star service center.

SC

Scott Duffy

I had a recent experience with York Service Department that I would certainly like to relate to others who read reviews, hoping the parts manager and the service manager at York will also. Diana was the only Service Adviser there, and she was waiting on her colleagues to arrive for work. It was 7:45 a.m. or so and my appointment was at 8:00 a.m. She had received a text from one that he was "on his way". As I pulled in, unexpectedly, my trucks water pump gave out right there on the concrete of the service area. There was a technician there, and he was very busy, but stopped to exclaim " I smelled anti freeze as soon as you pulled in" I took my Ram 2500 in for an airbag recall which was taken care of very quickly. But I had the problem of the water pump, which is not that big of an issue for the largest Chrysler, Dodge, Jeep, Ram facility in the Quad city area. Except on this particular Thursday. The largest Chrysler, Dodge, Jeep, Ram Dealer in Central Arizona had NO water pump to fit a 2004 Ram 2500 with a Cummins Diesel. Jake Ill MY Service Adviser, told me that he could have one first thing in the morning and they would take care of my truck as soon as that part came in after 9:00 a.m. the next morning, to which, hesitantly, I said OK and got a ride with their shuttle service home . This was 10:45 a.m. The Shuttle service driver Mike was very nice and pleasant. The next day at 10:28 a.m., I receive a call from Jake saying the water pump did not come in, but it would be there the next morning and they would replace my defective one then. Hesitantly and growing a little frustrated I agreed to wait another day. Then I received a call at 1:21 p.m. that day that the part is on back order and wont be in until the next Monday, on the UPS truck that arrives at 11:00 a.m. Jake was kind enough to offer a vehicle to me, which I declined because I have a spare vehicle, but I really needed my truck. So my issue is with the Parts Manager...I dont know how long he has been in Arizona, but some of the most necessary things to have immediately available , I would think, especially in Arizona, especially towards the travel season, would be to have at least one water pump on the parts dept.s shelf to replace the last one used and to have a supply of batteries, coolant, hoses and belts that are probably the most needed things we Arizonans need when spring and summer approach. After all there are thousands of Ram trucks with a Cummins Diesel in this area. And I am sure York has sold many of them. Word of mouth travels quickly in this area and people should know where they should and shouldnt spend their hard earned dollars.

JE

Jess K.

This is for the SERVICE DEPARTMENT only. My wife and I purchased a vehicle back in March and said we would be up from Phoenix everytime because of the weather and good service. We had a 1:00 pm appointment scheduled by the Director of the SERVICE department Mr. Carlson. Upon arrival we were never greeted by Miranda and was like what is your last name (mind you know one was around customer wise). After giving her our last name I explained to her that I have all the parts in my car (ie oil, filter, after market lights in which the appointment already stated this). About 15 minutes into the appointment I receive a call from Miranda saying they found a leak somewhere for the oil. I went into the bay to inspect and there was a leak. Ok no problem find the leak get it fixed, change the oil using my products, and finish the other items to include filling up the tires with nitrogen and rotate. This is their response: this cant be something that can be repaired today because there we are running on a skeleton crew (again we purchased car here and drove up from PHX because of the good customer service on the SALES side). Almost 3 hours until closing fyi. Another tech asked me where I purchased the lights. Why is a tech even questioning the customer in the first place. Put the lights in as requested by customer. They stated it would take 2 hours for labor....I just laughed and said lower the car Ill take it back to PHX. Upon lowering the car they put some nitrogen in but far from the 38 psi that is required and never did the diagnostic on it to remove the light. Mr. Carslon your service advisors and techs need to learn what customer service is as we will NEVER be returning to the dealership we purchased the car from sorry York. Also, upon inspection of my parts that i provided them the wheel lock was not in the car. After the tech and advisor questioned my integrity; 15 minutes later they found it back in the bay. Wish I had a flat tire on the way home so I could send the bill to the GM because of your techs negligence. Dont waste your time at this dealerships SERVICE department if you are looking for good quality customer service. I am hoping that the GM reads these reviews because we are Mopar at heart and the SALES department knows it as we had some good laughs for the 30 minutes we were up there. For them to remember us from 6 months ago from PHX is pretty darn good I would say. A separate 5 star review for the SALES will come soon.