Verizon

Category:	Cell Phone Store
Address:	24920 N Lake Pleasant Pkwy #107, Peoria, AZ 85383, USA
Phone:	+1 623-825-2772
Site:	verizonwireless.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 13

Reviews 10

Nicholas Easter

Fortunately I deal with tech on a daily basis so I can get past these guys. But today I had to assist another customer who was in the store being given bad advice. They told her that her phone needed to be wiped to fix the battery charging issue and just left her with the knowledge they were going to have to delete everything on her phone and hopefully she had a backup. The poor lady was left without hope and extremely confused that she had any options. The sales assistant helping her out had little to no interest in explaining options and seemed to have the personality of a wet blanket, who later became condescending in tone as she left. I explained to the lady to take her device home, since it could be turned on still and to ask her husband to help her remove the photos, then bring it back in for a factory restore. She understood me perfectly after explaining this and went on her way happy. As for my experience, switched between 3 customer service reps to perform a simple task of switching device on the account. I pay $200 a month to these clowns... Not for much longer. BTW, the last time I had issues with not helping out the older generation at a T-Mobile, the entire staff were fired and the store brought under new management down in Avondale.

Mark Henry

Very unprofessional and unethical staff. First, if you do not show interest in any accessories to the device you may be purchasing, you will not receive any customer care. I felt as if I was at a car dealership, in which the saleswomen was doing me a favor, instead of quality customer service. Next, Im fairly certain my device was dropped (not sure if it was intentional or not) on the way to the counter, due to a corner of the box was completely caved in, and subsequently I now must get a replacement from the Apple store. As a most courteous and kind individual myself, this is the first review I have felt disturbed and compelled enough to write. If you are in the market for a new or upgraded device, please go to a store (or online) where you wont have to worry about unprofessional attitudes and possible unethical or spiteful deliberate damage to your new device, and reward a location which truly acts as if the customer still matters.

A Private User

This is not a Verizon company store, but is privatly owned. They have the distastefull policy of refusing to take $100 bills. Tried to pay a $200+ bill with $100 bills and the manager refused to accept above $50 bills due to policy. He said he knows how to recognize when bill is good but policy prevents acceptance. I beleive the ownership is unrealistic and although I have been pleased with the quality of service when purchasing Verizion products at this store in the past, I will not return. Training employees in how to know when payment is made with good checks, cards or cash is basic to good quality retail operations. Trusting employees to do the right thing withiut inconviencing the customer creates improved profits. It cost busines to process payments other than cash due to handling fees and it is so easy to see how a policy can make a customer feel uncomfortable.

Jeromy Randels

Watch out for this store! I went in to cancel my service and asked what i needed to pay. The gentleman that helped me said that I would only owe the remaining balance of my one phone. I asked if he was certain, and he said yes. Then, he offered to put a 30% discount on all my lines (5) to keep me with Verizon. I said no thank you because I did not want a new contract. He ASSURED me that it was not a new contract and that it would just "appear" on my next bill if we stayed. Well, low and behold, I got my bill from cancelling and sure enough, almost $1000 for cancelling early. His "Free and no-contract" deal he so happily gave me was a new contract! VERY CROOKED! Luckily the lady at Verizon saw my footsteps of going in, the salesperson adding the discount, and then my lines being ported to the new company. WATCH OUT and DO NOT trust this store!

Shane Godbehere

went in to sign a new 2yr contract, they had a deal if you bring in a smartphone you get 100$ of a new one. long story short the phone I brought in, was not good enough so I went home to get a different one, this was at night and the employee helping me knew I was coming right back, so I left and was back 15min later 758pm, they had the doors locked while the employee who was helping me smiled (not in a good way) from behind the locked door, it was just a horrible experience and it sucks because I live down the street, this is not my first time being let down by this location.. i have no ideal how the manger who looks like a small man with a flat top but is a women got to that position, she is rude and the worst

Joseph Alfrey

Place is full of liars. I bought a brand new note 5 and the headphone jack didnt work as soon as I bought it. I took it back within 14 days. The plan that I bought it from (I couldnt get an upgrade so I used my friends upgrade) was passed due so I couldnt return it. They apparently "put it in my notes" that I could bring it back when the account is current and they would extend the return policy. So I took it back and they "couldnt do anything for me. Its not in your notes. Sorry" so now I have a note 5 that doesnt work and they wont do anything and they LIED to me! Do not go here!

Daniel Milligan

The employees were rude at this store the manager came out after I requested a manager and was texting on his phone right in front of me when I asked him if it was personal or business he didnt answer do not go to the store also beware they allow people that are not authorized on your account to access your account and remove devices from your account they do not check proper ID This store is a joke and should be shut down and re-open with new management STAY AWAY !!!!!!

Chelsea Moore

Staff was extremely friendly and helpful. Saved me a lot of money when I was going to get a new phone because I broke mine. Got a replacement of the same one for free. Got a great discount on the new tablet we bought AND they took 20$ off our 10gb plan :) The person who helped us was Ty, and he was awesome. I lived about 30 mins from this store but would definitely go back for their customer service. Not sure what all the bad reviews are about.

Reed Farrar

Do not go here! They have mistreated my parents and had them pay way more for phones then needed. After they went to another verizon store, they couldnt believe how they were charged and taken advantage of. Jeremy was completely rude and unable to help my mother in need. The manager Rudy was kind but decided to also become rude. A smile would go a long way in here or perhaps not taking advantage of older people. Go to another verizon!

Chezmiere Fanning

Long wait. The employees were all on their phones and only 2 people were actually working. Waited 45 minutes just to return a device that took 5 minutes to do. The manager of the store just stood by and looked at all the people waiting. When I asked can you help me he said no. And went back to his spot and back on his phone.