AT&T Authorized Retailer

Reviews 3

ME

Mechanic Drone

our experience here was in short nothing less than a nightmare. We decided to switch to AT&T from Verizon due to some special deals going my family and I would get a lot out of the switch. Mistake number one happens the first day we try to switch where they took her phone back and put the wrong number on it. It happens, not a big deal but what is a big deal is the fact that Brian, the manager proceeded to blame us for the wrong number and messing up someone elses in the process. To clarify they took the phones and did this all in the backroom, where we had no commumication with them. Second mistake was the fact we were supposed to get two free tablets with our purchase due to points. Well come to find out because they messed up with a typo and give us someone elses number they proceeded to tell us we couldnt have the second tablet because of their mistake. Being upset my mother told them it wasnt our faults they messed up the number to which the manager Brian replied saying "Well you should just go back to Verizon then". We then agreed and tried to but they had already sent our phones away and it wasnt possible to go back at this point. He then visibly annoyed took the tablets back into the back room and fixed them. The proceeding three days we had to continue to come back to get things set up which they said were already set up and every time they were very rude and helpful. All in all it was an extremely poor experience, especially with the manager Brian who was extremely rude and condescending. The only nice employee there was a young African American man named Michael who was extremely nice every day we came in and was the only one willing to actually help us without being rude or aggressive. All in all worse five day experience my family and I have gone through at a phone store.

KA

Kathy Newyear

This is a short version of my dilemma. I had a problem with 2 Samsung S4s. The second one was brand new and kept showing no SIM card. I had no service what-so-ever. A friend let me borrow a Motorola phone just so I could make calls and text. The phone was an AT&T unlocked phone but I did not buy it from AT&T. As a last resort I visited one more AT&T store (3 previous stores said they could not help me) and met Brian. He called the main office immediately and found that I had time left on the warranty. I had called Samsung direct and they told me no warranty was available. With just a short conversation, my replacement phone was on its way to me. Brian then took the Motorola and set it up so everything worked while I waited for my new S4. I could go on forever about the exceptional customer service I received, but you get the idea. Even if the outcome was not positive, I would be writing this review because Brian did everything in his power to help me.. Kudos to Brian for understanding the true meaning of Customer Service. I will not visit any other AT&T store. They will have my business as long as I am with AT&T, which has been MANY years.I think I will bake Brian some cookies and stop in to just say "Thanks"

LA

LaTicia Rodriguez

Nestled away from the road so the wait is usually short. The guys there have always been courteous, helpful and professional!