The UPS Store

Category:	Shipping and Mailing Service
Address:	1955 W Baseline Rd #113, Mesa, AZ 85202, USA
Phone:	+1 480-889-0752
Site:	theupsstorelocal.com
Rating:	2.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 20

Reviews 23

Joanna Martinez

I ordered a product online and UPS missed me so they dropped my item at this location. I called the next day, before stopping by to verify if my item was there. The woman (Arlene) who answered said that it was not there and rushed me off the phone. I looked into my emails and notices that stated my item was at this location. So I show up a few days later and Arlene helped me. I told her I was there to pick up my package and she quickly glanced through some packages up front and said it was not there. I was so confused at her lack of effort even after I showed her the notice from UPS on my phone stating it was at the "1955 W Baseline" location. She went to the back to look after I told her that it HAS to be there because that was on the notice that was left at my apt and in my email. A young man told me that 1 out of 10 packages get sent to a different location? He said that although I received the email and notice on my door that it was at this location, it could have been sent to a different one down the street? WHAT? sounds insane. Arlene then came back to the front and told me sorry it must have been shipped back. I was so furious because first she said it wasnt there, and then she said it was shipped back. How could she tell me this when the package was supposedly never there ? How could she be so sure of this? I was pissed because this package was a gift. She finally contacted someone to track my package. Then one of the UPS drivers came to the front of the store with my package saying my package was underneath some boxes. WHAT?? my package was there the whole time? Arlene answered my call on 05/13/17 when I called to ask if it was there. She was the one who "looked" for my package on 05/22/17. She was NO help at all. She needs to be trained thoroughly on how to look for items or she needs to organize the store a little bit better so she doesnt cause other customers this type of inconvenience.

Hammerin Hank

The worst customer service I have encountered. 3/20/215 @ 10:30am The woman working was in her late 40s to mid 50s sandy blond hair. I will not be coming back or shipping through UPS again. It says right here that they can print documents in store. I was told NO and to go print it somewhere else. So once I did that I came back and she wanted to charge me to tape the top of the box closed. I have never been charged to tape the top of a box closed.

Joe B.

This place has terrible customer service. They are not helpful at all. On top of it they charge you to tape up your box that they charge you to ship. There are other UPS stores to use. I suggest you use the one 2 miles up the street at Country Club and Baseline by the Frys. Much more helpful and friendly.

Christian Roldan

I like this pick up option a lot, usually Im not home when they deliver my orders, so having this pick up option is very convenient, the staff in this location is very polite and efficient, havent had a single bad experience in the times Ive been there.

Blake Hunter

Way overpriced Every service Dont take USPS items here even thou they accept them They also overcharge for copies and force to pay for slow computer use Most places accept a USB drive..come on now Even the printers accept the drives directly

Adam

Terrible customer service. Wouldnt tape up a box for me, wanted me to buy tape. Every other location I have been to tapes up my boxes! Get rid of the people here please! Never coming to this location again.

Emily Reindel

The staff here was very rude. After asking questions to clarify the process, the notary flat-out ignored me. I had the worst experience at this location while simply having a document notarized.

Matt Sutton

The customer service at this location is horrible. Drive a few extra minutes and go to the location on Country Club and Baseline - they actually seem to care about their customers.

Matt Robinson

Holy smokes! 10 bucks for the packaging&16 bucks to send a sweater and 3 folders to San Diego. The staff was nice but Ill go somewhere else. $26 bucks is ridiculous!

Dillard Steadman

Awesome people, great smiles, and whomever put a 1 star must have been on crack. I have done business there for over 2 years and I dont have 1 single complaint!!!

Cora Lee Corey Meier

The staff are helpful and care for the customers. They go above and beyond to help customers get the services they need as efficiently and well as possible.

Bob Downs

Not excessively helpful and, despite being the only one here right now, couldnt keep track of how many boxes I was shipping.

Sihao Tang

Cant believe they even Charge me to tape up my box? OMG,,,,,, never seen a UPS like this, so bad.

Gina Vita

I need for it to be open until 7:00 Late night one night a week or something.

Gregory Buls

Great people and service - we get a lot of of pkgs, always handled perfectly

mike pitnikoff

Lady tossed the box I handed her with no care in the world. Seriously lady?

Krisel N

Arlene was very friendly, patient and helpful. Convenient location as well.