Data Doctors of North Mesa

Reviews 5

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Bobbi Benton-Stewart

Not even sure how to begin. Both Evan and Troy made my life so much better by solving my computer issues for my graphic/web design business. After my weak attempt to determine why my Dell workstation kept locking up, I knew I needed help and Id heard Data Doctors was the best and most trusted. Because my computer holds all my clients data and many websites, I wanted someone I could trust. I was greeted by Evan who promptly plugged in my computer and found out quickly that I would need some serious diagnostics run and I needed to leave it with them until the next day. And within 24 hours, Evan called as promised to tell me what was wrong (one of my hard drives had died and the other was having so many problems, it too was about to go). He went over the cost, options, etc. I was able to discuss all options and costs with him before any work would begin. In short, both hard drives were to be replaced and the entire machine tweaked; I also wanted them to add more memory as well. With seeing how thorough these Data Doctors guys were, I decided that I wanted them to be my permanent IT guys and I joined their membership program which allows me many benefits and saves me a tremendous amount of time. With their membership, I now have one of the best security softwares running on my machine as well as having my data backed up regularly - it was a no brainer and well worth the inexpensive monthly fee. The amazing part is that within only a few days, I got a call that my computer was ready for pick up. I was absolutely pleased how quickly they took care of me and my computer. They even scanned all four of my external hard drives for any possible problems as well. Upon pickup, the guys were happy to answer any of my questions, never rushing me along. They went over the tweaks that they had done that would help keep my computer more secure as well as how the backups worked. There is no doubt that Evan and Troy will be my go-to guys for ANY computer issues. They really are in touch with ever-changing technologies and understand both hardware and software and how they work together, which is so critical to getting great IT support. My computer laptop/workstation is a bit more complex that the normal home computer as it has lots of extras as far as software and hardware, and Evan and Troy knew exactly how to not only repair it but to also make it run far better than before. Thanks again, guys! You are my new heroes! You guys rock!

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David Whitaker

Over all it was all negative from the beginning to the end. The staff was full of know it alls who just wants to take your money and run. I Took my lap top in to get repairs on 5/4/16 i paid the $60 fee for evaluation i got a call back (couple days later)and was told there was nothing wrong with my unit as far as my browser but if i paid them $30 they can un install chromium (it was corrupt) and could cause the problem i was experiencing. So i said ok to that repair (i could of un installed it) I stopped in to see if my unit was ready today 5/10/16 (no one called letting me know it was ready) I took it home and went online and with in 4 min firefox crashed. I called the store and the kid told me for $249.00 it can be fixed.........Said it needs a fresh install of windows 10 (just installed windows 10 3 weeks prior to the repair for free) So be aware of Data Doctors Up date 5/11/16 I went online and found out you can re install the previous version of windows or do a pc clean (re fresh) just by holding down the shift key and restarting the unit if your not worried about certain programs due to having the license key or the disc do a full wipe or click just remove my files it took about 4 hours to do so but i have been on the said laptop all morning and my browser (firefox) is running awesome with no money out of my pocket. Thanks Data Doctors im sure ill be getting good reviews on this info.

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David Andrade

I am coming up on 64 years of age soon but I have been using computers since I was in my 30s, now that doesnt mean I have become an expert w/the “MACHINE” but I probably know more about the inner workings than many but I still need the help of techno geeks (I mean that in the most affectionate & respectful way) and your store and the techs within that represent your company have been spectacular. Your techs have effectively rescued me in times of computer stress (when I don’t know how something works), breakdowns and simple general knowledge when asked for information. The reps at my neighborhood store @ McKellips Rd & Greenlfield Rd in Mesa has been nothing less than exemplary. Now let me call them out by name present to past: Trevor, Evan, Troy, Phillip, Ash any of the temporaries who fill-ins while one of the regular out. Now let me also comment on the cost of your services, “TOTALLY AFFORDABLE” and I’m on a fixed “Old Mans Budget.” My son-in-law cost about the same but in cases of beer. I’m from California and when I moved out here 3 years ago I was totally worried about my computers service. Data Doctors have absolutely eliminated that concern and I thank your company and my friends at the store for relieving that anxiety. I absolutely always recommend your services when matters of computer come up in conversation. Again I wish to thank you.

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James Kelsey

Data Doctors, specifically the staff at store #102, Greenfield and McKellips, Mesa Ariizona,...Troy and Evin specifically... are absolute life savers. As computers systems advanced in capability, they have also advanced in complexity. That comlexity has "pushed all but highly experienced users out of troubleshooting and fixing their own systems. Computer systems will have problems and there are "bad people" out there that make it worse. Often, more harm than good is accomplished it you go the "do it yourself route". Data Doctors offers a highly professional and (quite) affordable service to keep the home, and small business users, up and running. They provide great service, excellent results...and the maybe the most important of all...worry free piece of mind. Troy and Evin were very professional, customer/service oriented, patient, highly technically qualified and persistent...even with difficult problems. They listened well and tailored the solution to my needs and personal desires as much as possible. I wish all businesses were like Data Doctors and their staffs just like these two "super techs". If you dont use Data Doctors...do. If you are near this store in Mesa...give these two guys a try. 5 star rating....would make it 6 if they had it! Jim Kelsey Mesa AZ

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Mermaid Miranda

Brought in my laptop as it was running slow and The fan was having a problem working. I told them this but still payed 60 dollars for them to tell me something I already know. Was told that it would cost me 300 dollars to get a new fan (which is bullshit btw) and I mentioned that I was going to eventually get a new laptop so I dont see the point to paying out that much they said alright and that they would put my laptop back together. WELL THEY APPARENTLY CANNOT EVEN PUT A LAPTOP TOGETHER CORRECTLY AND CAUGHT THE HARD DRIVE ON FIRE, TOLD ME "SORRY BUT YOU WERE GOING TO GET A NEW ONE ANYWAYS," AND THEN DIDNT GIVE ME A REFUND OF MY MONEY BACK! so I payed 60 dollars to have an okay laptop set on fire and then I had to pay another 800 to get a new one within the week. Im a student, dont have the money for this bullshit. Dont ever go here. Ever.

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