Category: | Photo Shop |
Address: | 79 S Main St, Pleasant Grove, UT 84062, USA |
Phone: | +1 801-785-7432 |
Site: | prodigitalphotos.com |
Rating: | 4.9 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–2PM Closed |
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Shawn Sullivan
I placed an order for a 8x8 tile print on 12/13. However, I noticed I was charged twice ( -an additional $24.99 for a print I never ordered). I called the following day 12/14 and the female customer service rep assured me that I would get refunded the $24.99 for the second charge in 3-5 business days and I would only receive the one tile. She was nice and polite and expected refund in 5 days or so, especially with the holidays it might be a day or two longer. The tile came on 12/21 and the quality of the product is remarkable. It is very nicely done. However it is now 12/29 and I have not received the refund for the second charge. When I called customer service again, I got Devon who demonstrated an attitude like I was bothering him when all I want is a refund that was promised a week ago for an item I never ordered or received. When I first called Devon, I told him immediately I was empathetic and saying I know this isnt your fault, but I feel it is poor customer service and taste to treat a customer with the attitude in his voice. I had planned to use the company for our upcoming wedding with invitations, gifts, albums and other products. Because of the service and lack of timely refund, I will definitely look elsewhere. It is unfortunate because the quality of work is fantastic but not worth the trouble if any issue arises in future. UPDATE: I received my refund upon 2 hours after speaking with Devon. He left a voicemail notifying of refund and was polite and pleasant in his message. I also appreciate the quick response from the owner. Hopefully for the sake of other customers and Pro Digital Photos this was an isolated incident that doesnt happen again.
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Christina Cannon
My wedding photographer recommended this place and also required that I order all of my prints until after the wedding day through them. I figured from all these reviews theyd do a great job. Im not super familiar with all the different kinds of photo paper and options and was a little overwhelmed trying to order everything online, so I called and asked if I could come in and if someone could assist me. The man I spoke to was very nice and said that would be fine. When I went in the next day, I was so disappointed. When I got there, no one was there to greet me for at least 15 minutes. Once I asked for help I was treated very rudely as if I was a huge inconvenience. The girl working there said to me "I cant just sit here and help you, I have work to do." Are you kidding me?! Im coming here to purchase something from you! I just wanted to see some examples of the different options so I knew what I was getting. I ended up just getting the bare minimum of what I needed and will order the more expensive prints somewhere else! The prints that I received did look great and were nice quality, but their customer service left such a bitter taste in my mouth I dont know if I could ever go back! In response to the owner: I appreciate your response to my review, but I definitely havent received any kind of contact from you since that happened
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Mary Diarte
My experience with Pro Digital Photos has always been Awesome! Being a graphic designer I have created custom posters, flyers, event tickets, tiles, mugs, etc... and I have been able to have these items custom printed with exceptional results at Pro Digital Photos. I love that I can create something and use one of the plopper templates and still end up with a high quality printed item. I love that there are so many paper and finish options as well as the beautiful foil that is available. Very impressed with the product but the icing on the cake is definitely the great customer service. The atmosphere at the store is amazing and the staff is very knowledgeable and are able to answer any questions or concerns I may have. Plus I know that Pro Digital Photos stands behind their products and will do what is needed to get my order done correctly and as quickly as possible. Kudos to Pro Digital Photos for being so accessible and easy to work with. I will keep coming back for more print work as needed! :)
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Maria Wood
I have been working with Pro digital Photos for years now! Both professionally and personally. I have had nothing but wonderful experiences with them. They have amazing customer service and deliver an excellent product! One of my favorite things about them is that they are prepared to work with me as a photographer... but also with my clients that know little to nothing about how to print their photos professionally. I also love that they are always looking for new ways to improve and offer new and exciting products! I feel like when I go to Pro Digital Photos I am among friends! And the atmosphere is always so beautiful, inviting... and it always smells amazing! haha. I would recommend Pro Digital Photos to anyone! And I do.. everyday.... to my clients that are looking for an excellent experience, and product as they print their photos, cards and various other projects!
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Hayley Bradshaw
My favorite printer! Not only are all of their products beautiful, but their customer service is the absolute best! They will call me with questions to make sure my print is exactly what I want - or if Ive designed something that isnt quite right or will be cut off - they call and help me fix it! Ive never had to reprint anything (because of user error - which happens to me A LOT!) and Ill never take my business anywhere else! Theyre selection of products are amazing and unique and the paper options and finishing options are great! Ive price matched with my previous printer and Pro Digital ALWAYS beats them - plus the shipping is fast and their packaging is always beautiful - just a little touch that makes me love working with them even more! They care so much about their product and even more about their customers!
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Brinadee Bratcher
A neighbor of ours had a tragic accident and their 3 year old daughter passed away. I contacted several local photo printers trying to get some pictures printed of their daughter and most stores didnt even bother to respond to me. On a whim I was walking past Pro Digital Photos and decided to walk in and ask if they would donate a few prints. I fully expected them to turn me down or make it a hassle like the other shops but the nice woman working just responded "Abosolutely!" She helped me print the photos (5- 11x16S) for free and the photos turned out great! Not only are they a company who has superior quality but they care about their community and giving back! I will be printing our photos with them from here on out . Cant recommend them enough!!
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Melissa Hruban
I have gone to Pro Digital Photos for several years now for all of my printing needs! I cannot recommend them enough! They have the friendliest and most helpful staff, wonderful owners, a huge selection of amazing products and services, the cutest storefront, and great prices. Ive printed everything from photos, to mounted enlargements, metal prints, and almost every kind of press card. The quality is always fantastic, and they go the extra mile with adorable packaging and little gifts with Christmas card orders, etc. They have so many on-trend templates available for any occasion, and its very easy to drag your photos into their ordering system and customize the design. Theyre always fast and affordable, I will never go anywhere else!