The Frozen Monkey

Category:	Dessert Shop
Address:	15661 W Roosevelt St #105, Goodyear, AZ 85338, USA
Phone:	+1 623-695-1089
Rating:	4.3
Working:	2–9PM 2–9PM 2–9PM 2–9PM 2–9PM 12–10PM 1–7PM

Location

Photos 100

Reviews 17

Kristina Trujillo

If I could rate this place lower, I would!!! First time here and the service was HORRIBLE!!! 3 girls working not friendly at all. Asked for a waffle and they were out and they werent apologetic about it at all. How can you advertise waffles and not serve waffles?! When waiting for our order a young guy walks in smelling of weed and one of the girls stops making one of the snow cones to give him a hug and starts talking to him ignoring that fact that 3 customers are still waiting for their order.she gives him samples of ice cream, but before giving it to him she licks it and then gives it to him. I couldnt believe what I was seeing!! I finally get one of my snow cones of the 3 that I ordered and I noticed that only the top has flavor the rest is just ice. This place is horrible!!! Bad service!!! Dirty and the snow cones are not worth it!!! Never coming back!!! Such a shame that management doesnt care.

Victoria C.

Came here for the first time and thought the shaved ice was delicious, but it was filthy! I assume theres nothing but teens who work here and they arent going to take initiative, so ownership should take a little more pride in the establishment. Bathroom was disgusting and Im sure it didnt get like that over night. Every surface was dirty and after looking around, all I could think was,"Thank God they wear gloves!" Also, the guy who was working behind the counter needs an attitude adjustment. Theres literally 10 people in line and he was so distracted by the conversation he was having with his friend, that it took 15 minutes to get our 3 shaved ices. You could definitely see the frustration from customers due to the poor service. Id come back again, but not if theres a line. Visited on 6/25.

Kristel Pimentel

This place has amazing waffles and shaved ice, but the service is horrible and its always dirty. We have been here on 3 separate occasions and they always have a new excuse to why they cant make the waffles. Ive also tried to call before I made the long drive and Ive never had anyone answer. Two weeks ago we came in and they literally turned off the open sign 10 minutes before they closed and turned off the lights while we were in here eating our ice cream. Its not fun eating in the dark. This will be the last time I will be returning to the place. I wish I could have talked to a supervisor, but again they never have one in.

Justin Bock

I came into the store today excited to try the Dole Whip for the first time with my girlfriend only to be turned away by the employee. They informed me the store opened at 2pm and were not open. As we walked out I checked my clock and realized it was 5 minutes til. If the door is unlocked and potential customers can walk in then the employee should serve the customer or keep the door locked so there is no confusion that the business is not open. In turn we took our business to Baskin Robbins instead.

Tirzah chavis

I would love it give a positive review but cant completely. Have been waiting at least 10 minutes and theres a large party in front and behind me. Floors are sticky employees are very slow. You would think that would have a few working on making the orders and one taking but nope. Weve been here twice and its been like this every time so Im not sure if well come back. Id really rather come here than a water n ice joint but it get a little ridiculous with the wait.

Oneki Thomas

I just left this place. I walked in and there was two staff behind the counter. They both avoided looking in my direction. I stood there for another 15 to 20 sec to see if they would at least acknowledge me standing there. No! Not at all. The gentleman was not using the proper hygiene skills while behind the counter as he drinks from his cup while talking to you he female staff. I rate this establishment a big fat ZERO!

Alex Herrera

First time back in a couple months. They used to serve them in cup/bowl type of things and for a family of 7, 2 large were more then enough because the servings were so big. Today we spent almost $20 on 2 large and they are served in a Styrofoam 32oz cup and after the syrups are added the shaved ice melts well below the top of the cups. Staff was super nice as though. For what is being charged i would not recommend it.

Angelica Rodriguez

After waiting in line for 15 minutes we got told that they where not going to take anymore orders since they did not have enough ice. They where also completely out of the dole whip and the other dole products. The restroom was also very dirty and the 2 employees working did not even acknowledge us or the others waiting in line to order.

Angela Webster

Service very nice and friendly. Affordable. But extremely disappointed that there are no kid friendly seating. My 3 year old fell off the high stool into the wall and there were ants crawling all over the table outside. More irritated than enjoyable. Also the tables are way too narrow and not sturdy so the flower bowls easily tip over.

Trisha Mumford

When I went they were out of three or more flavors. I finally chose a flavor, I wasnt too thrilled with. I had the sweetened condensed milk added and unfortunately she was struggling to get any out of the bottle so I got a few drops. The girls were very nice just disappointed with the lack of product. I may give it one more try.

john gomez

Messed up our order after we made sure they knew what we wanted. Took forever to make shaved ice! How? I dont know how but it was a long wait. The kids working seemed slouchy and lazy but maybe they were having a bad day. I tend to give second chances so maybe Ill try again one day and my rating will change... Maybe

Anna Enriquez

The worst service ever, if you close at 10 then you should be able to serve everything til 10. We came at 9 and they claimed they couldnt do anything because they close in an hr. We sampled a flavor then when I said I wanted the flavor I just sampled they said they were out. I asked for a mgr their wasnt one

Luciano Saldana

Must have caught them on a bad day. Took extremely long to make a snow cone, even though there wasnt many customers there. Then order ended up being wrong after all that. Maybe a new untrained staff, because I have had good past experiences.

Adrian Arroyo

Do you miss Hawaii !!! I know I do. This place is great. I had the Dole whip and it took me back. The old ball and chain had the shaved ice and it was just like the one on the island. The service was friendly and with smiling faces.

Erwin Lizarraga

The first time I tried Hawaiian Shaved ice was in Maui and I absolutely fell in love with it. This place brought me back to that beautiful island. A must try on your list. Great flavors and service!!!

Sophia Thomas

I used to work there and it had gone downhill since new management took over. Employees not dressed appropriately, store a mess, and I was given a major attitude. Definitely would not recommend.

David King

The DoleWhip was great! Would give them 5 stars, but every surface inside and outside was covered and sticky. Worried about the cleanliness of thing behind the counter...We got our desert to go.