Eyeglass World

Reviews 5

AM

Amanda Louise

If I could give a rating of no stars I absolutely would with no hesitation. I was a new customer with Eyeglass World and initially I went through the exams as normal. I eventually received my contacts and glasses that I ordered, however, I felt that the prescription for glasses was to strong so I scheduled a second follow up exam. That was my third time visiting the Goodyear location. Each time I went I noticed that one of the reps, Kathy, always displayed an attitude when I asked for help (but upon observation, she did not treat others this way), the other reps were professional. My last visit, after my exam the optometrist walked me to the front desk and asked the rep to assist me, gave her my file, then the the optometrist showed me to a seat to wait. It turns out that my prescription wasnt too strong; I simply needed to trade frames that I already paid $220. The rep was not helping anyone and I was next to be checked out. For about 12 to 15 minutes I waited for her to check me out but she just remained at her desk. I continued to wait patiently because I assumed she was perhaps busy with filing. A couple with their daughter approaches the doors and as they open them to enter the rep (Kathy) immediately gets up to greet them (mind you she was at the front desk when I entered and did not greet me at all). They explain that they wanted to look at sunglasses. Over the next 10 minutes the rep continues to assist them. Moderately annoyed I nonetheless approach her very respectfully and remind her that I am supposed to be checking out. She glares at me and says "youll just have to wait" and then she rolls her eyes and turns back to the couple. I tell her that I was waiting before the customers that she is now helping came in but she blatantly ignores me. At that time the optometrist comes back out and I tell her what has happened. She immediately gets another rep and when she finished with her customer she came to see me within 5 minutes. Due to the unprofessional behavior of Kathy I just wanted my money refunded. The manager came out to talk with me and apologized many times. As a woman of color I have experienced many instances of discrimatory treatment in Arizona. The couple that was unfairly serviced before me and the rep are White. I felt dismissed and disrespected immensely. I believe her behavior was discrimatory because her interactions/atitude/service towards me differed drastically in comparison to others in the store who were not of color. Every time I visit this location she acts this way towards me while with others she is cheerful and professional. Ive never had an altercation with her nor have treated her with disrespect therefore I am lost as to why I deserve to be treated this way. Now I am without my glasses and I was really hurt; this treatment in Arizona is really beginning to weigh on me. No person should be made to feel less than for any reason.

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denise russell

I have been wearing glasses and contact lenses since 5th grade and I am 28 now, so Ive visited my share of optometrists. Im also in the military, so Ive visited various optometrists. Eyeglass World seemed unusually disorganized and the employees seemed confused. I had an eye exam for a contact lens prescription and fitting through my insurance. The doctor told me I had to wait a few days for the trial pair. A week later I called the receptionist and was told that I had only been charged for an eye glass exam and no contacts had been ordered, she would have to look at my file and it would take a few minutes. When I called back the contacts had been ordered and now I only hope that there are no more road blocks or confusion for me receiving my contacts. Also, during my initial visit the receptionist took 30-45 minutes to get my insurance info in order, so I decided to browse and try on frames as I waited. One of the other receptionists was concerned that I was trying to purchase a pair since my insurance would not cover it and asked me to have a seat. I found this strange because I specified that I wanted a contact lens prescription only, during the exam, and Im free to purchase my own frames if I please and if I found some that I liked. I didnt feel like a customer at that point. I like the doctor so far, but depending on how the rest of my experience goes concerning the dependability of the staff will determine whether I return to this location. It gets a 3 for now because I like the doctor.

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Joe Rodriguez

I went in for an eye exam that i scheduled online I arrived exactly at my scheduled time. And was told by one of the counter people that I arrived 10 minutes past 4:45 when i did not, "when we schedule you for 4:45 we really mean you have a 4:30 and need to be here before 4:30 to have your paperwork filled out before 4:30. Thats what we told you over the phone when we called you to schedule the appointment." If i have a 4:30 then let me sign up for a 4:30 right? And i never talked to anyone over the phone to schedule or to confirm my appointment. Well it turns out the reason they did not want to honor my appointment was the doctor was running late and told the counter people to tell me he might not be able to take me today. Why even allow appointments to be made if you cant stick to them, and cancel them just because you are running behind. Very rude staff and unprofessional doctor at this location. I was told 2 flat out lies and accused of lying about what time I arrived in the time frame of about 3 min. Just because you dont acknowledge a customer for the first 20 minutes of their arrival doesnt mean they werent there. Open your eyes.

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KATIE RICHARDSON

I went in for a contact exam and everyone in there was new it seemed. The DR i went to didnt explain to me whats going during the exam didnt seem to sure when i asked her about different contacts. Then gave me the wrong RX for my contacts I tried to tell them before they ordered them that I dont think that its right because they gave me the wrong RX for my glasses . The lady that was ordering my contacts looked at me and said "well i think that your eyes can change from day to day."I wnt in a week later to get my trail pair and they put the sticker to tell which eye i which on the wrong RX I then called the day after i received my trial pair to explain to them once again that my RX was wrong they told me that i would need to come in for a follow up with a different DR. I honestly dont feel right going back there and wasting my time and waiting another week for another trial pair then another week after that for my contacts. I need to know who to contact to get a refund from my eye exam i dont think i received a good exam and everything about it was bad.

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MI

Michael Holt

Buyer beware! There are those on the staff here who have no idea what the idea of "customer service" is about - and a simple call to double-check something is met with resistance and not-too-well-hidden disgust that someone would actually not rely on their words alone and make them walk all the way back to ask the doctor a question. When this person came back to the phone, they acted like what they said in the first place was right, when in fact it was not - and when I pointed that out to them, they hung up the phone. Having previously worked professionally in this same type of business for a number of years, this place with some of its key current staff is not a place where I will ever bring my business again. Oh, did I mention that they originally gave me the wrong prescription, and then blamed it on my eyes having changed within two weeks time? I have excellent health, but now, according to the doctor, I must have diabetes or something!

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