Moran Eye Center - University of Utah Health Care

Category:	Eye Care Center
Address:	65 Mario Capecchi Dr, Salt Lake City, UT 84132, USA
Phone:	+1 801-581-2352
Site:	healthcare.utah.edu
Rating:	2.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 23

Reviews 18

Amanda Stuart

My experience here was a nightmare! I live in Idaho and have kerataconus, so I wanted to get an expert opinion on my eyes. I made the drive down and talked with Dr. Mifflin who looked at my eyes and updated my glasses and contacts prescription. Since I recently moved from Colorado, the assistant got my CO optometrists info and said they would request my records to see if my condition had worsened. I left and ordered new contacts and glasses based on the RX provided. I could not use the glasses or the contacts - they were WAY off. So I went to my local small town optometrist in Idaho who reviewed the RX and explained that the eyeglass rx was way off, and they had not adjusted for my contact rotation on my eye. He wrote me new RXs which were a huge improvement. THEN - I had paid a copay but did not receive an invoice from Moran. I assumed it was settled. Until I got a letter from the UT Attorney Generals office that $100+ was outstanding. I paid it immediately. But when I applied for a car loan, the credit agencies dropped my credit score over 150 points due to that "bad debt" on my record. Bottom line: After driving 2 hours each way, I paid $150+ for shoddy service that had to be redone, and had my credit score wrecked in the process. I WOULD GO ANYWHERE BUT HERE!

A Private User

I agree with Tanner in one part, THERE IS A LONG LINE in the optical store. However, when the line is not even long they have HORRIBLE customer service in the optical store specifically. I purchased my glasses almost 2 weeks ago and I finally just got them when they had it on rush. The lady that was helping me at first said they had the frames and lenses already on the day that I purchased my frames and said she will call me back and let me know by that day to pick them up. The lady lied to me and NEVER called me back, not one single call. I called twice to know the status on my glasses, and on the second call and 5 minutes waiting on the line they said "oh your glasses are ready." I think they should be the one calling me and letting me know whats up. The lady who was responsible for my order never once called, she left me on the limb with her words initially. I maybe ranting in here, but I am disappointed.

A Private User

I have purchased 2 pair of glasses, and been happy with my experiences at the Moran. They were helpful with my selection process and explained different options. I agree with the other reviews that there is often a long line at the glasses shop, but they got to me as soon as they were available. However, I went in the morning to pick up my sunglasses and there was no wait. They told me it usually takes 7 to 10 business days, to complete my eyeglasses and sunglasses. They both arrived within that 2 week time frame. I see others had issues but I found the Moran to be knowledgeable and honest, when giving fashion advice, and with pricing. I definitely recommend it if you want high quality glasses.:)

Tina Hess

HORRIBLE!!!!!!!!! I WILL NEVER GO BACK FIRST TIME AND GOT TREATED LIKE CRAP BY THE TECHS FROM DR CROMBS OFFICE IT WAS HORRIBLE I ASKED IF THAT WAS THERE JOB TO MAKE PEOPLE FEEL LIKE CRAP AND THE BALD TECH SAID YES IT IS!! DONT GO TO DR CROMBS AND THE APPOINTMENT WAS FOR MY 10 YR OLD SON THE TREATED ME LIKE GARBAGE IN FRONT OF HIM WORST PLACE EVER!!!!!!!!

Shannon Johnson

The first time we ordered glasses for my little one it took 3+ weeks to get them. When the dr checked them the prescription was perfect, but the bifocal line was much too high. Now a new lens has been ordered with a new prescription and it has been 2 weeks and we still havent gotten the new lens. They take a really long time to make lenses!

Kyle Krawczak

The Moran eye center sent me a voicemail telling me that my eye appointment was at 1:40, and didnt receive a conformational email. When I arrived they said that it was at 1:15. They said they would get me in as soon as possible. I waited an hour, they never tried to get me in so I left. I wasted my time for their mistake.

Yuliya Lakey

Customer service is horrible. The nurse did everything she could to show me how little she cared and how badly she didnt want me to come to their office to see their doctor. She went out of her way to make sure I understand that nobody gives a crap and that the wait will be 6 (!!!) hours if I dare to come.

Raul Martinez

The receptionists arent the friendliest, prices arent the cheapest, and it took over a week before I got my glasses but they have a nice variety with good quality. Eyeglasses only. They do sell contact lenses upstairs but only the Acuvue brand for this specific Moran Center. Website is a bit misleading.

Bin Yu

might be because of my accent, the receptionist got inpatient with me. so I was a bit scared to get her confused again, and spitted out my request almost word by word, meanwhile feeling like an idiot... Ill probably go to Walmart or something... what a shame though.

Trish Layton

Staff at the optical shop were not friendly and make you feel stupid for asking questions. If you are ok with no one smiling ever and feeling like youre not worth someones time then Id recommend shopping for your glasses here.

Sam Lawes

Poor service, a few unfriendly receptionists, no one in the waiting room yet I still had to wait over 40 minutes. Not a good atmosphere...only reason Im giving it a 1 is the nice views

Victoria Sethunya

My eyes hurt. A scheduler supposedly accidentally scheduled me for March 23 rd. I called in February to set up this appointment they misplaced. Horrible journey to get to Dr. Mifflin.

Joyce Merrill

Dr.Digre and Irena are Amazing and treat you like one of her own. We live in Idaho and drive for hours just for their expert opinion. Totally worth it! We Love Them!!!

Blair James

I bought my first pair of glasses here. I paid $300 for frames and lens that I could have gotten online for less than $100. DO NOT BUY YOUR GLASSES HERE.

Bradly Winter

Beautiful facility and great, quick service

Tommy Ashton

Just not worth it AT ALL!

Carlotta Fleming

Great job..for surgery

Eric Allen

Excellent service!