Category: | Optician |
Address: | 7260 W Lake Mead Blvd, Las Vegas, NV 89128, USA |
Phone: | +1 702-258-1944 |
Site: | personaleyeslasvegas.com |
Rating: | 4.2 |
Working: | 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 10AM–2PM Closed |
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A Private User
I ordered glasses for my son at Personal Eyes. Now when I first paid the (what I feel is expensive) price of $250 dollars for infant glasses they were very kind and helpful. Later when I took my sons glasses in for repair (manufacture’s problem) I found out that they had made a mistake in the price of the glasses and had charged me a $100 less than they should. They were quite upset about it and hinted, several times, about what a deal I had got. From then they have been everything from brusque to down right rude refusing to explain a charge I asked about concerning the fixing of my sons glasses that were under warranty. When I asked (politely but confused) about the charge (they had previously told me that there would be no charge when I dropped them off for repair), I was told they would not "argue with me" and would not "explain themselves to me." I was so appalled that they would treat me this way. They refused to explain ANYTHING and now I am stuck with expensive glasses for an infant that should they need repair I am not sure that I could return to their store and have them fixed. I am so upset. My father and uncle own a business and would never treat someone the way I was treated. I would never recommend this place to anyone. Not out of spite but based on the idea that people should be treated with kindness and respect.
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Judy Pauli
I have been a satisfied customer since 1997. Nancy is very nice and a pleasure to do business with. Nancy takes the time that is necessary to make sure that your glasses fit comfortably. My first pair of glasses was in 1997. I now have glasses that are light weight and do not have screws that fall out. They are cute and stylish and last a long time. Eyeglasses are a sizable investment, so I shop at personal eyes because of the quality and the service. I have recommended Personal Eyes to my friends.
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Nancy Johns Dumont
I finally have glasses that are perfect! In addition to providing eyewear, the owner (Nancy) was very helpful with the selection of an eye care professional to obtain the correct refractive prescriptions prior to ordering my new glasses. (I had difficulty with two recent eyeglass prescriptions from an optometrist and an ophthalmologist.) I have a difficult prescription and Nancy insured that the combination of lenses and frame would meet my expectations.
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Ebone Washington
Nancy addressed me by name the second time I walked into her store. I was very impressed that she remembered me. The customer service was exceptional. I received my glass before the promised time. She made everything so seamless. I will recommend Nancy to all my friends, family, and co workers.
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Deborah Barron Brown
We were out of town and in Las Vegas on vacation and my glasses broke and we googled who could fix them and Personal Eyes Opticians appeared. They fixed the glasses within a couple of hours and was extremely personable. I would highly recommend Personal Eyes Opticians.
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A.J. Chanthrathip
BEST PLACE EVER