Target Optical

Reviews 3

CY

cynthia jackson

I went in to the optical store on 7-15-17 for two pair. While selecting my new frames, there was a gentleman who was unhappy due to the frames not being what he originally selected. I didnt think any of it, things happen right. When I received my text that my glasses were in, I went into the store and waited since it was packed with customers. But to my surprise, again customers were not happy. Not one, not two but three customers one after another something was wrong with their orders. A mom with her son was to get a simple pair of glasses for school but his order turned out to be sunglasses. Raquel the associate stated is was she who thought they ordered sunglasses. The mom was furious and said what is a 9 year old going to do with a pair of sunglasses when we came in for glasses so he can see the board in the classroom...second gentlemen had a pair of frames that he did not order, he ordered a pair of Oakley, and Raquel said "Oh , I can pop out the lenses and just switch them...when he put them on, the lenses fell out! Third person got a order that was not his alt all. He was leaving for NY and the associate Raquel, stated it was the error of another associate Karen who did his order and she would see if she could get them sent to a Target Optical where he was going to be at in NY, but it was him who needed to find the store so she could have them sent there. Now my turn. My pair of computer glasses were not the correct prescription. They were not even the prescription for my everyday pair. Again Raquel threw Karen under the bus stating it was Karen who took care of me and she got the order wrong. I asked how long with it take to get them back? I was told less than 7 days. Ok I guess I have to wait. I just called today 8-4-17, since no one called me, and they are there but Raquel cant tell me why they are put to the side of the counter, her manager is the only one that knows why. She continued to give excuses. Ive already shut down due to my frustration with the blaming others and "passing the buck." Its be a total of three weeks and Im not a happy customer and I wont be returning in the future. At this point I just want this second pair to be refunded onto my FSA account and be done with store #4727. I hope someone at Corporate does call me to refund my FSA money today. I am a Office Manager and the customer service Ive received at this Target Optical, I am truly disappointed. Negatively and blaming others instead of taking responsibility. Cynthia Sent from my iPhone

SH

Shannon Burger

Havent gotten my glasses yet, but I did visit the optometrist here and was very impressed. The appointment was quick and the doctor was professional and very personable. He also does free eye exams on little ones (he says 18 months is the first time they should be seen, to make sure everything is ok). Gave 4 stars because I have no experience with the actual optical department.

JJ

JJ EE

Had to review this place because the prices are phenomenal and service is even better! I was shocked on how much she did because usually its so overwhelming for me to get a new pair of glasses! I have a complicated prescription, but my experience here was amazing! If I could give 10 stars I would!!