Surplus Warehouse

Reviews 3

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Ana Karina Diaz

WORSE management, customer service EVER. The manager and cashier are so uneducated/rude people. We are going to report this business with the better business bureaul department. The prices post are confused and not true. We are remodeling our house, so we went to get tiles and doors because of the "competitive" prices, due to the prices posted on the shelf are confusing, we requested for some help. Representative checked the "special" prices for us with the cashier and Store 5850 manager Mike Dawny (I am not sure about his name because cashier refused to give his name to us) it was $1.60 per tile so we decided to buy 15 boxes, we had to loaded all the boxes by ourselves on the shopping flatbed cart because all the help despaired on us, when we got to the cashier, the price changed to $5.99 per tile. Cashier and Rep. met with manager with the concern which he said it was a mistake. Manager did not want to give us any explanation. We ended leaving everything and decided to buy only a door, NOBODY helped us, I wish I could post picture of the evidence that we had to carry the door from the shelf to our truck, when I took the pic Manager Mike was looking directly to us. Very unprofessional person that should not be managing a big warehouse like Surplus. Corporate should give some type of training for customer relations to their employees.

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Sherry Mitchem

If you are thinking of shopping here....Stop! Go to Lowes or Home Depot and shop. We purchased many items from Surplus Warehouse, we were remodeling our home. We had a faucet that was broke and tried to exchange it. They would not stand behind their products when they are broken. They are crooks. We couldnt use the faucet so we pitched it in their trash can on our way out the door. Very frustrated!!!

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Karen Sims

We have bought cabinets, etc before and we have been very pleased with their service and items in stock. Very pleased with prices.