Category: | Bridal Shop |
Address: | 2806 Montgomery Hwy, Dothan, AL 36303, USA |
Phone: | +1 334-677-1158 |
Site: | facebook.com |
Rating: | 1.7 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
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Amara Pelham
When I went looking, we found a dress that day. She held the dress so we could shop around and even beat the price of the other shop that was going to beat theirs. She was super helpful and very pleasant. Told me that the dress was a little to big and wouldnt need anything but taking up lengthwise in the top and a hemline...didnt tell us that we would be paying extra for a brand new (not on sale) dress that cost1400 dollars. Wedding got postponed the young girl was super nice and I called them several time about alterations a few months prior and about the color of bms dresses I was looking for. They knew when my date was. The older lady told me that I could wait til 2 weeks before the wedding. Then in the next couple weeks I called to check on the dress and the young girl said "I know she told you two but it would be better to start at one month just to be safe" *GOOD THING!!!!!!!* I went in for alterations 5 weeks before my wedding date....called them the Monday before and told them I would be their on Saturday with my wedding party and asked them what I needed to bring. Told me just shoes. At this point they know Im looking for alterations and how much of them I need and that I am looking to order bms dresses. They said okay hung up. Get their first thing after they open on Saturday. I put on the dress. They button me up put on my shoes. I step up and take a look and my FH sister says "you have a button missing" the lady says "oh yea, we know" never once offered to put a new one on their. Then the lady precedes to tell me that alterations are done outside of their shop by another lady and she didnt work on Saturday anymore. I explained that I had called that Monday and she said "yea..she just stopped doing that" ....like...really she just decided Monday that she wasnt going to do alterations on Saturday anymore? and you couldnt call me seeing as though I live 2 hours away? At this point...my mother is furious. Im furious. I go in and take the dress off...and I hear everyone getting kind of irritated and annoyed. SIL asked if they could look at bms dresses and she told them that their was no way they were going to find one that would be ready in time because it takes 12 weeks.....ARE YOU KIDDING ME!!!! I had been calling this lady for MONTHS!!!!! NEVER did she say this even when mentioned. Didnt even let us LOOK at them! We took my dress buttonless and to big and brought it home. After all...they are no refunds and it was fully paid for in March!!!! Get the dress home only to pick up the train and find out that their are stains around the hem line like someone had been walking around in it and stepping on it!!!! I bought the dress LITERALLY off hanger....Brand new and still in the bag....your telling me that in 30 minutes (total including the first try on) that I got stains THAT bad....NO! MOST DEFINITELY DO NOT GO TO ANDREWS BRIDAL!!!! Pay the extra money or go to Blushing Bride...that lady will go above and beyond for you, unfortunately she couldnt get us bms dresses but she dang well tried!!!!!
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A Private User
This was my first stop when looking for my wedding gown, and I was extremely disappointed! My friend and I went into the store and were not even acknowledged by the two women working until after about 5 minutes of being in there. They had a huge selection of dresses, but the majority of them were outdated. When someone finally decided to help us she reeked of cigarette smoke and was very rude. I was newly engaged and hadnt been watching wedding shows or anything, so I wasnt familiar with all of the styles (a-line, sweetheart, princess etc.) but I knew what I wanted and how to explain it to this woman. I told her I wanted something simple, but elegant without too much extra rhinestones or fluff. After suggesting a few dresses that were nowhere near what I explained, she seemed to get frustrated and picked up a plain, black bridesmaids dress and said" well this is really plain like you want, we will get this in white and you can wear it as your wedding dress." My friend and I immediately left. When it came time to order my bridesmaids dress, I visited the other store and found one I liked at a reasonable price. There was a helpful young lady in her 20s and an older lady who was still pretty rude. Although the dress was cheap and the young girl was helpful I refuse to give them any business. Overall, a horrible, horrible experience!
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Kelsey Jensen
I bought my wedding dress here in March 2013. Its a gorgeous dress, but before I purchased it, I wanted to be sure that it would be easy to extend the line of buttons on the back all the way down the train. I was assured that this would be simple and not terribly expensive. However, they did not inform me that I would have to find and purchase the buttons myself and bring them to the shop. So by the time my dress arrived & I went in to be fitted for alterations, it was too late to order them. When my alterations were complete, I went back for another fitting, but the hemline was not short enough and was crooked. I explained that I was moving to another state in 2 weeks, and they assured me that it would be fixed by Saturday so I could come in for another fitting. They did not complete the alterations until the day before I moved, and it was still WRONG. The tulle under layer was sticking out below the hem of the lace dress, and the bustle did not bring the train off the ground for dancing like I had asked. Now I have to spend MORE $ to have it altered somewhere else, plus an additional rush fee. They definitely have gorgeous dresses here, but I would never trust anything they tell you about alterations. Just take your dress somewhere else.
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A Private User
Also very disappointed! As noted below, wedding gowns were were outdated and over priced. I had done some online research before I went and had an idea of what I wanted. Simple, "destination" type dress. They had about 5 dresses to look at (ranging from a size 2 to 16). The amazing thing is there are NO mirrors in wedding area except the "stage" area. One bride and her entire family were there already camped out in the chairs provided. There was NO WAY I was intruding on them just to look in a mirror!! I guess you need to be the only bride there. I told the salesperson (the rude, smokey one) how crazy it was that there were no other mirrors and I left! On the other hand, they had a pretty good selection of pagaent/prom dresses and their area had mirrors! Depends on what youre looking for . . .
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A Private User
Loved Lori! She was nice and helpful. As for the rest, it was terrible experience.......they were so rude! I will never buy another dress there again. If my dress was not paid for and altered I would ask for my money back. I wish I had never went there. I was told to that my dress would be ready to be picked up on Wednesday for me to try and see if there were any other alterations made, as I had bridal portraits scheduled for the following Monday. My mother went to the store on Wednesday to pick up the dress and it was not ready. I was told that my receipt had a pick up date in the corner, no matter what the Sales lady told me when I called. We all make errors, and have misunderstandings but the way you handle them can make the experience better.