Category: | Ford Dealer |
Address: | 6200 Mayfield Rd, Mayfield Heights, OH 44124, USA |
Phone: | +1 440-449-1000 |
Site: | nickmayerford.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–6PM Closed |
WI
William Hall
This place does not even deserve the single star I gave it. I tried to speak with the manager, Nick Mayer the owner, about my situation and issue at his dealership. He responded with F#@K YOU, and hung up the phone. When I went to the dealership to speak with him he took something out of my possession that I did not tell him was his. The situation was basically this, I took a truck to get work done on by them and it was there for 5 months getting supposedly worked on. Since I didnt have a vehicle to drive I drove my only other vehicle until it had issues. It was a 2010 Mazdaspeed3 which I had put $50,000 worth of performance parts into while I was in the army. They said they couldnt fix it and I had no vehicle. So I traded the truck and my only other car in to get a reliable vehicle. They didnt even offer me payoff for the car I put $50,000 into. After I traded it in they said they could fix it all of a sudden but needed the scrapbook I made with the saved pictures of before and after work that was done which also had receipts of every part I put into it and also had letters of congratulations for various sponsorships I had received for my car. That was what he took out of my hand when I went to the dealership to talk with him after he cussed at me over the phone and hung up on me. He reach across the table and took it from me and said thanks for bringing me MY book. That was mine and it was my memories not his. I only brought it because me having those memories were not as important to me as the car getting treated the way I knew it would need to be treated and having all the knowledge of the parts would help to ensure it was treated the right way. He tried to say it was part of the deal and part of the car and it belonged to him. They also only offered me $500 for the truck which I had put $7,000 in parts and labor into at their dealership on a credit card. I never even got the truck out of service. When I told him my situation he said he would do something for me. Ive tried to reach him through his phone number and at the dealership for three years. I have never heard anything from him. I would NEVER, EVER, EVER IN A MILLION YEARS suggest that anyone go to this dealership, because the owner and the Nick Mayor Ford and Lincoln brand are nothing but a representation of liars, cheaters, theives, selfish and greedy people that will do whatever to whomever to get ahead. They dont care who they screw over and they dont deserve your money or your business. My family, freinds and neighbors know me and the situation and also said he has a bad reputation and we all will most likely never even go to another Ford dealership if this is the things they tolerate because I also called corporate and have received no response to the unfortunate situation.
AM
Amanda Gensur
This is by far the worst experience I have EVER had at dealership service center. If I could give negative stars I would. Where do I even start? Upon arriving at 8:30, there was an older gentleman who clearly had no idea where to go or what to do. NO ONE came to help him. He was basically left to fend for himself. When I got out of my car, no one was around. I walked up to the desk and had to initiate any conversation. Then the guy helping me was rude and unfriendly. He took forever at my car to get the info he needed. He asked me if I was waiting or leaving, I expressed that I should have had a loaner car. He didn’t say a word. I then stated that I specifically asked for one and was told you would have one for me. He responded with “I told you that?” I didn’t realize I needed to specify WHO told me. Then I find out that the loaner car is with Enterprise and that I needed to wait for someone to take me there to get it. This is 15+ minutes out of my way for work (so round trip, a minimum of 30 minutes). I stated that I didn’t have time for that as I had to work and could arrange someone to pick me up and drop me off faster. Around 4 PM I called the service center to find out what was going on with my car, only to be told it would not be ready until around 10 AM the next day. At no point did anyone call me to discuss this and help me arrange for a rental. I expressed I needed a car and was told the service manager would call me right back. At 4:45 I called again since I was leaving work and needed to know what was going on, only to be told the manager was gone. I was put on hold so long I was forced into voice mail. I didn’t get a call back until 5:15. I expressed my dissatisfaction and not once did anyone apologize for the inconvenience. It was basically put back on me that they could get me a rental, but I needed to pick it up from Enterprise. I am not against using Enterprise, but at 5:15 I did not have time to drive there to pick it up as it is out of the way, and rush hour would make the trip longer. I am completely dissatisfied with the level of service I received today. Had I received a call that my car would take longer than the 4 hours I was told, then I would have had time to arrange to pick up the rental, instead of scrambling last minute to try and find a ride home from work, and to work in the morning. Not once did they acknowledge the inconvenience they have caused. Is customer service no longer important? Sadly, simple communication could have changed this whole stressful situation, but the person I spoke to did not seem to comprehend or acknowledge that. My lease is up in a few months, and this experience alone has caused me to NEVER do business again and I will be sure to never recommend them to anyone
CH
Chris Bilbrey
Lonnie and my sales rep Matt (who was fired soon after I leased my truck) were on point my initial visit (September 26, 2015) and bent over backwards for my trade-in to get me the deal I wanted on my 2015 F-150 but after that everything went south. I was back a week later because the factory shipped my truck with a faulty AC unit. The service department fixed it within a few days. No big deal right? Well..fast forward a few weeks into fall and I need to turn on the defrost to remove clouds from the windshield, it took 35 minutes to do so. In addition, there was an antifreeze smell that was quite prevalent. So back to the dealership I go to find out what the hell is going on and after three days they call to tell me the technician busted my heater core in the process of fixing the AC, which caused antifreeze to shower into the heater core box and subsequently onto my floorboard. So they fix that issue and give me the truck back (a week later) and the heat works, but I also have to deal with the sweet smell of antifreeze every time I run it. So back up to Mayfield Heights I go to try and get rid of the smell (let me mention I live an hour away from this place so each trip is costing me time and patience). I wait five days until I get a call from one of the service guys who tells me the truck had been cleaned. I asked him if the dash was removed to clean where the antifreeze had leaked into the cabin, the only answer I get is "it was detailed", I ask him to find out for me. I receive no follow up. Sean, the service manager had to let me know himself four days later they cleaned everything. Apart from a few people I dealt with at this dealership (Sean, Lonnie, Matt, Jim) I really am not too happy with how business is done. Nick Mayer should really take the time to get to know the individuals I mentioned at this place and follow their example himself. Well, two of the people that is, the others are no longer there. Update: My truck still smells like Antifreeze, I am now taking it to a reputable Ford Dealership for scheduled maintenance work and they mentioned it themselves! This is SIX MONTHS LATER. On top of that I was supposed to receive a months payment credited to my account due to Fords inept QA standards but instead I was offered an extended warranty on a LEASED vehicle. Hey, at least the owner was instrumental in obtaining something worthless for a pissed off customer. The rep from Ford was in on it as well, it isnt just Mr. Mayer to blame here. If someone from Ford reads this, you might want to try fixing a situation rather than offering an adhesive bandage for a head wound.