Kay Jewelers

Reviews 5

TA

Tara McGlynn

My husband purchased my wedding band from this store. The morning we were suppose to leave for our honey moon one of the diamond stones fell out. When we got back from our honey moon we brought it in to get it repaired. When we received the ring back, I noticed the stone it was replaced with was a small stone not matching my setting. When I let Kay know about this they basically made me feel as if I was seeing things. Every other jeweler I asked about this took a look at the ring and stated the stone was not replaced with the appropriate stone but rather a cheaper smaller version. Now, after seeing what Kay is doing to people, I dont think I am crazy anymore and realize they did in fact cheat me! We will NEVER purchase from them again. We are also in contact with our attorney to see what can be done.

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Danny Bisek

Terrible Customer Service after the sale. I received a nice watch for Christmas and wanted to return it but we were 10 days past the 30 day return window so they basically said "to bad". I called Kay Jewelers customer service and they said the same thing. I understand policies and why they are in place but with Christmas and gift giving I think policies can have some exceptions too. No one in the company cared and were very rude to my wife in person and me over the phone when we kindly asked them to return the watch. I will NEVER shop with Kay again and highly recommend you dont either.

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keenan vv

Dont bother returning something and getting your money back anytime soon. I returned an item, they told me 7-10 days. Called on day 12 she said it was already mailed out. After nothing, I Called on day 16. He said it went out yesterday . I am on day 18 and still nothing. Buy used to avoid over priced half assed jewelry!

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Kelsey Nelson

very friendly loved the customer service

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JI

Jim Domeier

We all know about the diamond market.

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