NAPA Auto Parts - Auto & Truck Parts

Category:	Auto Parts Store
Address:	80 Eleventh St, Tracy, CA 95376, USA
Phone:	+1 209-835-7014
Site:	napaonline.com
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM 9AM–4PM

Location

Photos 13

Reviews 14

Chad Call

It was okay. Prices are kind of high. And while Dennis (man with mustache) is cool and quick to handle your problems, when I realized I had gotten the wrong part (my own fault), and called to find the correct part, Aric (younger guy with long beard) answered, and when he asked whether my car was manufactured in the U.S. or Japan, I could only find the manufacturer name on my car, and when I read it to him from the tag on the inside of my driver side car door, he said "Oh, thats Japan. It was made in Japan." And I just said, "you sure? Well, okay then." I was confused because I had only given him the manufacturer company name, and was surprised he was able to find so instantly where it was! Well, loe and behold, THEY WERE THE WRONG PARTS AGAIN. But to my own credit, I didnt notice they were wrong until I had already altered them to fit the car. Well, I couldnt return them anyway, but when I called again to AGAIN get the CORRECT part, Dennis answered, and then gave the phone to Aric (so Im assuming Dennis was nearby during the whole call), and when I said that it must be made in the U.S., and not Japan, Aric immediately started talking over me, rudely, saying "well you told me it was Japan. So I got you the parts for the Japan model." And "No, no, no. I never said it was Japan. You said it was Japan!" So when I said "the only info I had was the manufacturer name. How could I possibly know it was made in Japan? Besides, Im the one looking at the label. Why would I say Japan if it said U.S.?", he just ended it with "Im not going to argue with you man." Hahaha okay. This is more a review for Aric than the ship itself. That guy needs to work on his humility and his integrity. Even if you dont remember, just say you made the mistake. It harms no one if a customer comes back and returns the incorrect part for a correct part, and if you "admit" to having made a mistake, even if you dont think you did, a customer is far more likely to return to you. Anyway, it was a pretty bad experience dealing with Aric. Dennis was always smiling and quick to serve customers.

Myo Myint

Im giving one star just because I didnt have a choice NOT to give any star. Based on the online forum I read, I needed to replace my tail light socket which was "supposed to be" available only at Napa store so I went to this store and found out that their in-store price is ($24.XX plus tax) whereas it states on their website at ($19.35). When I questioned about the difference in price, the gentleman with ponytail gave me the look and asked to provide a print out from that online price, or else, he cant honor their online price. How in the world would I know to take a print out with me! Even I insisted to proof it on my smartphone, he wouldnt accept that. So guess what? I went to Autozone instead and got the whole set (not only one socket) which does not require wiring for $33.99 and I was so willing to pay for it. In my book, thats his loss. Oh btw, I also found the same socket at Autozone for $15.99.

Antonio Hickens

Completely rude staff... Id rather go to autozone and deal with ignorant kids than rude old guys who think they know everything. Also this store is overpriced! go somewhere else. to bad cant give 0 stars.

Jorge Heredia

very knowledgeable staff, always a great experience here, honest good people always find a way to help and if they dont have what your looking for they always point you in the right direction.

David Kirby

Sign on door says they open at 8 but I called and they were there, and the nice fella opened 40 minutes early. Nice crew. And even cheaper then the store in Manteca.

A Private User

I got their 6 mins before closed and pulling up to the door the guy closes and locks the door never again ill rather go to monument auto parts !

Marlon Musselman

Great service, helpful guys. They went to to Stockton to get the battery I needed.

Bruce Kimbrough

Great service and great people behind the counter, best audo parts store!!!

Kerry Adamo

Always have what I need. Never a line. Good customer service.

Kaiyla Stardreamer

Super great people and wonderful to do business with.

Paul Pimentel

Oscar great guy to work with fast and calls you back