JCPenney Home Store

Category:	Furniture Store
Address:	5532 Springdale Ave, Pleasanton, CA 94588, USA
Phone:	+1 925-469-1086
Site:	stores.jcpenney.com
Rating:	3.7

Location

Photos 48

Reviews 15

Rey Brac

Horrible service Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they havent delivered, she has called 3 times per week, and has spoken to supervisors/managers at JCPenney and their shipping company with no luck. At this point my wife is fed up and decides to cancel her order since the product hasnt been received. Unfortunately, we signed up for the JCPenneys credit card (big mistake number 2) and the customer service rep told my wife she needs to start making payments on something that has never been received. At 5 weeks there is no resolution, she is not receiving response, and it has been a horrible experience. Dont buy from JCPenney!

Lynn Slater

Policy is to not honor delivery, not refund. Be sure to use credit card so you can dispute for non-delivery Knowledgeable, professional, friendly furniture sales lady. Selection is hit or miss, but that is true for every furniture place. No tricks or upsells.

Farooq Quadri

This place has improved and taking over from Sears with right prices house hold furnishings and appliances

Robert Henry

They never seem to have what I need, but maybe the place for appliances when Sears goes belly up.

Deborah Hurtt

No service to speak of until I was leaving. Obviously the woman w as too busy flirting

Eric F.

Covers the basics of needs for a home but nothing amazing.

Christine Roosa

Great customer service to find the stove we needed.

Chinni Gayathri

Like the offers here and wide range of collection