Office Depot

Category:	Office Supply Store
Address:	1225 Dell Range Blvd, Cheyenne, WY 82009, USA
Phone:	+1 307-772-0900
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 19

Reviews 13

PV Blog

I placed my order online and arrived at the store one hour later to pick up my printed item. They did not have it printed. The two employees working at the print counter had to search through their computer to find my order. The first employee printed it, just one side. He then realized he had forgotten the second side, tried to print the second side, but did it upside down. The first employee had to call the second employee to figure out how to turn the paper around so it would print correctly. Together they figured out how to print the second page. By this time they had messed up multiple pages so they had to reprint a few more copies (both sides) to complete my order correctly. After almost 40 minutes my order was finally completed. I had to ask for a bag to put them in and a receipt. The receipt was the Office Depot version showing that the print job was "done" but did not show any prices or totals. I was very, very disappointed with the service and performance of this location. The second employee seemed more competent than the first but he had another customer to help. I still do not understand why they did not see my job in the queue to be completed. Im not sure if this is laziness on the part of the employees or a terrible system put in place by the corporation. Unfortunately this same situation happened to me in February 2013 at this same location. I had ordered a print job that was not completed when I arrived and took over one half hour to print after I arrived. I was annoyed at the time and submitted a similar feedback review. I choose to place this most recent order because I had a coupon and I believe in giving second chances. I am so disappointed in Office Depot, their online ordering process and the Cheyenne employees. I will happily tell everyone I know about my disappointing experiences with Office Depot and encourage my friends to use other companies for their business needs.

Mike McCafferty

I called yesterday to see if they had a charger for a specific tablet knowing that I would be passing through Cheyenne on my way to visit my parents. I spoke on the phone with a guy named Braiden who told me they had the charger. When I arrived this morning they called him over and he even said "oh yes I remember you calling yesterday." Once we arrived at the display it was pretty obvious they not only didnt carry the charger but theyve never carried it. Glad I called ahead Braiden. I know it must be hard to walk that five steps to look at the display or check inventory on your computer. I can see why they made you a tech expert. So listen Braiden thank you for absolutely nothing. At least your phone manners are decent.

Vennesa Sims

I would have too say this was one of the best customer service experiences Ive had in a while!! I came in looking for a router and some cables and was Immediately approached by an employee in tech. Luke who helped me was very knowledgeable he actually listened to what i had too say and answered all my questions very professionally. I would Highly recommend This office depot location too anybody. I dont understand these people on here writing these reviews they must of went to the wrong store Office Max or Somthing. What made me even happier was the price match they had no problem doing i just showed them the amazon listing and they matched it no questions asked! Thanks Office Depot!!!

Sam Martin

Worst experience Ive had in awhile. Even though I was only there to drop off packages for eBay the two "lovebirds" talking behind the counter werent even respectful enough to acknowledge me and the fact I was dropping off packages. The one woman there eventually looked at me then turned around and went back to what she was doing like I wasnt even there! I think Ill be looking for another place to ship my packages through and judging by some of the other reviews on here Id say this has been a problem for awhile. Office Depot is a poorly ran business and I would encourage those who read this review to look elsewhere for somewhere to drop your packages and do general business with.

John Doe

I went to purchase a computer and there was no one available for help so I had to ask the cashier to call someone and she was very pleasant and informed me that as soon as they stop talking on their communication device, she would call for an assistance. I waited for almost 10 minutes when someone finally shows up. The only problem is that another customer had walked up by then and what did the employee at Office Depot do? Went to help him instead of me who was there first. What a waste of my time, never going there again. Is it because Im an minority or because I just came from the gym and didnt look like I could afford to purchase anything?

James Nero

On hold for 10 minutes looking for a ink catridge. Lady comes back on the phone and hangs up on me. I call back and get her again. She was rude and ask what I needed again. ON HOLD Again! 5 min later a guy picks up the line and ask what I needed. So again I explain, he finds the cartridge for me. I am not shopping there however. Terrible experience, JUST ON THE PHONE! Hope they go under...

A Private User

Had to get print services and basic binding done here . My entire order was botched. The store employee needed me to teach him basic PDF concepts. My order was dreadfully completed and wrong. "management" is negligent. I had no luck in getting the correct order. Run to Office Max. I may have had to pay again, but Office Max got the job done right and were knowledgable.

Dr Joseph V Russo

With Staples in Laramie having closed, this is the closest office supply store to me. And I find it generally rewarding. It meets my expectations for now, but could use some merchandising clean-up (shelves a mess, products not stocked, etc.). The staff are generally very helpful. Location is somewhat odd, but once you learn how to get there, you will never forget. Recommended!

Honda Bros

I went there recently to browse laptops, and was happily surprised! They had everything neat and clean, and I knew exactly where to find everything! Super friendly too! They had cards with the laptops with check boxes, and details about them! Overall a great experience!

Scotty Bettelyoun

After waiting on hold for 20 minutes & talking to 4 people about a price of a SD card. I was told it was in stalk. Drove across town, waited for 10 minutes for someone to help me...only to discover that they dont ever carry it! I will never shop there again!!

Stephen Gardea

Attention to detail is key in any business. Because a customer comes in to shop doesnt mean they know what they need or can find it without help. Store isnt as crisp as other Office Depots, however, has a good selection.

Jordan Evans

The print shop is actually quite good with surprisingly knowledgable staff. I purchased a display model laptop here and got a super reasonable deal. Since no local option for supplies exists, this place is a lifesaver.

Andrew Cox

Most of the times I go here the store is almost completely empty, but they always have what I need and give good service.