Metro Eye
| Category: | Optometrist |
| Address: | 325 E Chicago St, Milwaukee, WI 53202, USA |
| Phone: | +1 414-727-5888 |
| Site: | metroeye.biz |
| Rating: | 4.4 |
| Working: | 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 8AM–5PM 9AM–3PM Closed |
Location
Photos 1
Reviews 9
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Justin Kaufmann
After not seeing an eye doctor for 15+ years, and after reading multiple reviews on a few different places within Milwaukee. I made the decision to go to Metro Eye without a doubt in my mind that I would have a great expirence JUST from reading the reviews. After arriving I was shocked at how great this place looked both within the location in the 3rd ward along with inside of the showroom/office. It was bright and inviting with tons of room to walk around and try different styles on. The staff made me feel very welcomed, answered any of my questions I had, and did a very through job when first checking my eyes. From what I could tell their equipment is top notch, and my optometrist was very detail oriented when it came to getting my perscription right the first time. My optical stylist was Luanne and she was absolutely phenomenal. She did not sell me anything that I didnt need, only what I wanted. She saved me as much money as she could with the expsensive brand frames I found and liked. She kept me updated with the status of my frames being made in Germany and arriving in the store. That goes without saying, from watching and over hearing the other stylist work and talk with other customers they all seem very friendly and very helpful. I have absolutely no complaints about Metro Eye. This was the best expirence I think I could have possibly had being that this was my first time in so many years not seeing an eye doctor and being told I needed to wear glasses. I would highly recommend this place to anybody. Just a side note, they dont have cheap 40 dollar frames. If i had to make an estimate I would say they have mid-high end priced frames. Though price was not going to limit me on what I felt looked good on my face. Plus in my opinion quality products, cost money.
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Craig Stodolenak
Been wearing glasses on and off for about 17 years, in multiple cities and countries. Quality of both product and customer service are as others have noted -- exemplary. They go above and beyond to provide as customized experience as possible. Its been a multi week process with Luanne of tweaking sizes and shapes, ordering, building and trying test pairs, discussing coatings, index values and all the rest. In the end a significant investment of both time and money, but the process silenced my doubts and answered my questions as to whether Im getting the exact frames and lenses I want custom built and fit to my face by an expert. Theyre not cheap. Most of what they sell is handmade and/or custom. If Im wearing something on top of my face for up to 18 hours a day for the next 3-5 years -- Ill make the investment.
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Katelyn Reimer
I cant say enough about Metro Eye, and I cant believe I ever went anywhere else for my eye care. The staff was all warm and welcoming, and made me feel super comfortable. My technician, Amy M., was amazing! She walked me through all the machines and describe what they were used for, and totally put me at ease. Dr. Amanda Kopczyk was so nice and personable, truly a wonderful doctor. Im also not a huge fan of wearing glasses, Ive always been embarassed to be out in public with them on. However, after visiting Metro Eye and having the stylist find the most perfect frames for me, I can now say Im proudly wearing my glasses in public for the first time since I started wearing contacts! Thank you Metro Eye, you have a life-long patient now! :)
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C Vang
I would definitely recommend Metro Eye for anyone who is seeking exceptional quality care. I look for high quality stylish frames to change things up every once in a while and they seem to have a variety of frames that met my criteria. Jessica was my optical consultant and she found me the perfect pair of customized frames. Good quality service seemed to be a hit or miss at the previous places I went to, so I was glad to see that the staff and management was responsive to what I asked for and made sure I was satisfied with my frames and eye care before I left the store. Everyone should stop by and see if they have something you like, or else you can customize like I did to get a frame that fit my need.
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A Private User
Reading these reviews did little to prepare me for my experience with Metro Eye. Even though I had heard of the expensive frames, I hoped their medical practice would not take a backseat to sales. While my exam was conducted thoroughly and professionally, I felt their main objective was to sell me a pair of glasses. Upfront I told them I was only interested in ordering contacts at that point and time and would need a written glasses prescription. I had to ask for a this prescription THREE times before I was able to obtain one from one of Amys assistants. While I usually endorse local businesses, I will not be returning to this establishment.
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A Private User
Great Dr, horrible customer service. Dr Amy is a great dr but unfortunately her office staff offers horrible customer service. Will not go back even though I like the dr a lot. Office does not have an office manager and they refuse to allow you to speak with the dr regarding billing issues. Would not put a $3.00 credit back on my credit card without charging a fee first, would not send me a check either without charging a fee. I realize it is only $3 but nowadays with the economy the way it is and if you live paycheck to paycheck every penny counts, billing manager just blew me off and you know the clinic is not going to go broke for just $3.
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A Private User
I gave Metro Eye another shot recently and was reminded why I had a questionable experience the first time around. The experience was impersonal and mildly pretentious at times, I felt rushed, and I did feel that there was a strong drive to get me from exam to the frames (overly priced) vs. discussing my eye situation. I also experienced interactions among staff that I can only describe as extreme attempts to watch their service that did not feel natural (are they under a lot of competitive pressure or something?). I also think many of the CitySearch reviews are fake. Theyve got a great space and I want to like them. I do hope they improve.
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Daniel Burkett
Wonderful staff. Super friendly from first talking to the staff at the front desk! The technician will then get you started on your exam, and is super friendly and helpful. The doctor is incredibly positive as soon as she walks in the door! Picking out glasses was so much fun! The optician selected an array of frames she thought Id like, and she had some great choices. She was super friendly and fun, but the icing on the cake was when I was offered a cup of coffee as I shopped for glasses. If youre looking for a new eye doctor, look no further! You wont regret coming to Metro Eye!
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Michael O
If anybody out there is looking for a new home for your eye care, Im telling you Metro Eye should be your first choice. My technician, Amy M, is always knowledgeable, professional and showcases amazing customer service. She even went out to plug my meter when I told her I was running low! Also, you will notice right away Dr. Amy is one of the best optometrists around. With what seems like cutting edge equipment and a beautiful building, you wont be sorry you stopped in. I dont even live downtown anymore and I still go there.