WILLY Tech Shop

Reviews 9

A

A Private User

"Mac Xperts" or "Madison Area Computers" (MAC) appears like a competent business at first, however checking in my computer was the only simple part of my experience. Instead of a 3-4 day diagnosis as promised, it took 6 days--a diagnosis I had to call and stop into the store repeatedly to get. The "repair" (1 1/2 hours of work) took another full week. Contradictory explanations were given for the delay; either they are severely understaffed or fully staffed but entirely apathetic with regards to customer service. Delayed repair may have been understandable had any sort of communication occurred. Instead, it was two frustrating weeks of unreturned phone calls and conveniently "on break" tech specialists. To top it off, in an effort get the computer back to me "faster," the tech guy forgot to recharge my battery, requiring several phone calls and two more trips into the store. Still after "fixing" the problem, the battery will not charge reliably, the machine randomly shuts down (without warning) and the "service battery" message is coming up. Since the battery test conducted on the machine when I brought it in was perfectly fine, it is clear something happened while it was in the store. Now I cannot use it unless it is plugged into a wall. Bottom line: find another Mac store, even if you need to drive.

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AM

Amber Lefers

This was an honest to goodness real conversation with the condescending staff at Willy St Tech Shop. I will never spend another dime there again. Me: Id like to get the battery replaced on my ipod. Tech: Well, we have to check it in first to make sure thats whats wrong with it. Me: Ok fine, but its the battery, and thats all I want fixed. Today get a call from the tech shop. Tech: We looked over your ipod and the repair will be $78.99. Me: Is that to just replace the battery? Tech: No, thats the battery, click wheel, and the LCD screen. Me: All I want is the battery replaced, how much is that? Tech: I dont know, Ill have to get back to you on that. Well it says that the LCD screen should be replaced. Is it cracked? Me: Just a few of the LCD pixels dont work, but it still works fine. Tech: And what about the click wheel? That can really affect functionality. Me: Yeah, its a little messed up, but it still works. Look, all I asked when I brought it in was for the battery to be replaced, and after nearly a week, I dont even have a price for that?

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RE

Rena Khandr

Ive tried to shop at Willy Tech Shop - formerly MAC, formerly whatever - about once a year since they opened. If I remember correctly they were there before Madison got an Apple store. I wanted to support them. But every time Ive dropped in Ive been disappointed. From calling to speak with someone to verify they had a product in stock only to schlep over there and find it wasnt (OS X 10.6) to my recent experience of needing an adapter and finding that they only carry third-party adapters (no, your sales rep cannot reassure me of its reliability by telling me its "Name Brand"; no, your 14-day return policy is not sufficient if it dies on me), Ive always been amazed that this place stays in business. Every time Ive been in Willy Tech/MAC store/whatever, Ive felt condescended to for not being satisfied with what they have to offer. Not good, guys. Thats Best Buy or Radio Shack behavior. Heres recipe for success: Model an Apple retail store. Have stuff in stock, make it easy to shop, meet the customer at their level.

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GA

Gail Cyrkiel

I chose to purchase my ipad through Willy Tech Shop in order to support a local business. Im glad I did since I received excellent service. Danny walked me through the process of purchasing and even made a call to my carrier to answer my questions. He explained all of my options and made the buying process painless. The first lesson proved to be invaluable and Danny is an excellent teacher. His explanations were clear and I left with all of my questions answered and a lot of valuable information. I have purchased Apple products from the West Towne store in the past and felt it was "okay". Living on the eastside it was a pain to travel across town for purchases or lessons. I found the store to be very busy,noisy and I dont like the mall experience. Willy St. Tech Shop is a completely different experience. Service is excellent! Support this place!

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A

A Private User

I purchased a power cord for my MacBook Pro from this place. It was not the Apple brand, but an off brand that the salesperson convinced me was just as good (same price as an Apple cord, too!). The cord made a buzzing noise when plugged in and prevented my trackpad to work when plugged in. I tried to return it 1 day after the return policy expired, and guess what, they didnt care! They suggested I get in touch with the manufacturer about getting a new one. Interstingly, there was another woman in there trying to return the exact same product. I wont shop there again, simply due to the inflexible return policy on a POS power cord, and the fact that they are pedaling trash as quality products.

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ME

Megan Tristine

Not sure where basic service has gone; this is an example of the the poorest service I can remember. I live in Baraboo and was in Madison because my father was in the hospital and due to all the time I spent using my phone during this time I needed it recharged and did not have my charger with me so I went to Willy Tech Shop and asked if they could charge it. Yes they could and it would be $30!. My god 30 dollars to charge a phone that is just ridiculous. I did pay the money as my back was against the wall as I need my phone at this time because I didnt plan on going home till the following day. I would have thought maybe a 2-5 dollar charge would seem fair.

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MI

Mick Leroy

Over the past 3 years, my wife and I have been very impressed by the technical expertise and friendly service at WILLY Tech Shop. Josh has provided patient, clear and useful training for the use of iPhoto and iMovies and various other computer program features. Excellent tube-side manner. He also increased the disk capacity of one of our computers and fixed various software problems while giving useful advice to our other questions. WILLY Tech Shop is our go to spot for computer questions and problems.

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GW

Gwynne T

Seriously think twice before going here. I went to them because they are in my neighborhood and I like to support local businesses. They quoted me a price that was double and a half of what I got it done for at the Apple Store. They also charged $100 just to give me that quote (Apple was free). I am stunned that they feel okay charging people that much. Highway robbery at its finest. Do your research before going with them...I wish I had, could of saved $100 bucks!

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NE

Nelly Paul

RIP OFF. Bought a new charger for my macbook pro... they charged the full Apple prices upwards of $79. For that price I better be getting quality.. but no they gave me an knock-off cheaply made charger that broke within a month. Thanks a lot guys. Oh and I saw what the knock off chargers cost on Amazon.. $14. Thanks for wasting my money. Also this charger is a complete fire hazard, not at all well made like the Apple ones.

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