Haack Robert Diamond Importers

Reviews 6

KC

KC Simon

Robert HAACK diamonds is a HAACK! My wife and I stopped in twice to try and sell some gold and silver we had. Talk about highway robbery! The first time we went to have a sterling silver necklace and diamond pendant looked at. We were in need of money and wanted to see its worth. We have appraisal papers for it, the appraisal for it was $6,600. The diamond has its own papers as well from a gemologist telling what shape, clarity, color, etc... the diamond is in. We waited in line for over 30 min with no one helping us, much less even a word saying hello or well be with you in a moment. Nothing. The manager then said shed take a look at. She told us the chain was only worth $35 and the diamond pendant wasnt really a diamond. She never did any tests on the diamond, just looked at it through a microscope. We showed her the appraisal papers and she said they were wrong. We said thanks, but no thanks and left. We took the necklace to 3 other jewelry stores, which all confirmed that it was a diamond. All 3 places performed tests on the diamond and confirmed its realness. We received 3 separate quotes for the entire necklace and diamond pendant of $3,000; $3,200; and $3,250...The HAACKs were only going to give us $35!!! The second time we went in to sell some old gold necklaces and some sterling silver silverware (knives, forks, spoons) we had sitting around. Once again we waited around for 30 minutes waiting for someone to acknowledge that we were even there. The gold we brought it was all 14K gold. We had about 10 grams and at the current market (at the time) would have been about $250 worth. They told us the market price wasnt up to date, they would have to burn it down, and that we could only get $150 for it. We were ripped off on the silver we brought in. Everything I looked up told me prices for troy ounces. Haack only deals in grams. We had about 1400 grams of .925 purity of sterling silver that at the current market value at the time would have sold for about $900.... They only gave us $550. We were shammed! Granted its our own problem (faults) for accepting this price, we were idiots. But be aware people. They will not give you what your worth truly is. The customer service here is horrible. Dont let yourself get shammed!

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SA

Samantha Harmon-Smith

Extremely unprofessional. My partner tried to work with them to design a custom necklace as a surprise birthday present for me recently. After picking it up and paying in full, he realized the chain was not what he had ordered and checked his receipt. He called the store and the salesperson he had been working with tried to tell him he was wrong, even though the correct receipt did not match the chain on the necklace he was given. This went on for days and my birthday was missed. They implied, both in person, and over the phone that he was simply trying to return it because I didnt like it - when all he wanted was for them to correct their mistake. I STILL havent seen the necklace - he wouldnt show it to me until they had fixed their mistake, which never happened. He returned the necklace today for store credit, with my never seeing it, because they refused to correct their mistake and he did not want to give me whatever they had put together for him instead. While he was returning it, the staff even had the gall to advise him to bring me along next time so that I could pick something I liked, once again, implying that *I* was the reason for the return. Im very upset that he was forced to take store credit for their mistake and disappointed that we have to give these jerks any business at all. Had it not been a surprise, I would have advised him to go elsewhere and certainly will in the future.

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JO

Joe Tarbell

I had a great experience at the Glendale location, and my friend, went to the south location. I dealt with Michele and was selling jewelry. She made me an offer which I was thrilled with, did shop around first, and she asked if there was anything sentimental. On the one that was, she recommended not to sell the center diamond, but to set it into something I would enjoy. Next time I went in, I learned Robert Haack had two gemologists, Gary and Shawna at this location. Shawna was happy to teach me a little about diamonds. Not only that, but on the tables were some microscopes available for customers to use. Love the education. My friend (I went with) got offered about 20% more on his gold. We dealt with Leslie. She actually suggested to my friend, who was shy, to shop around. He already did and didnt want to go to every jewelry store. There is a Kesslers down the street of this location to get another offer. See for yourself. I cant speak for the other employees, but Leslie, Michele and Shawna, all A+

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CL

Claudia Romero

We just recently purchased a custom made wedding band for my fiancée. Leslie helped us throughout the whole process. Shes amazing!!! She worked with us to keep us within our budget and within our time line with our wedding coming up so soon. I will def. recommended. Cant wait for the wedding to show the ring off!

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CA

Carolyn Dragotta

Very unprofessional. Would not do business with them if they gave me a diamond. Both old women were extremely rude. Drove across the street to the Jewelry Center and received much better customer service!!!!!!

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BI

Bianca Belli

Wonderful experience when I sold my (dis) engagement ring!! Provided fair prices and extremely friendly service. Would highly recommend this place to anyone looking to sell their unwanted pieces.

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